Hey all,
Appreciate any help/insight on this. Troubleshooting an HP laptop with a 512GB SSD (Intel HBRPEKNX0202AH if it matters).
System would not boot - upon attempting to boot, it said no OS was installed and to install an OS.
After booting to a recovery version of Windows (Hiren BootCD), I can see the drive and file structure, including the Windows files/directories that would generally be expected. However, the owner says there are a lot of pictures, etc., on there, and I can't see any of that. There are the standard User directories, but they appear prettymuch bare. Also, in Explorer under "This PC", the drive is showing 41.7GB free of 76.4GB total, which isn't even close to right for total space. If I go into Disk Management, I see the correct size of what the partition should be - 475.70 GB (and the other small partitions around it).
Does anybody have any idea what's going on here? This is one of my first SSD issues I've troubleshooted, and I've never encountered anything quite like this with more traditional hard drives. Only things I can figure is:
One other note - drive passes built-in diagnostics fine (albeit even the extended test is quite quick, though that might be normal for an SSD), and I'm not sure if I do end up doing an OS reinstall if that drive should be trusted or not.
Thoughts appreciated, and thanks in advance!
Appreciate any help/insight on this. Troubleshooting an HP laptop with a 512GB SSD (Intel HBRPEKNX0202AH if it matters).
System would not boot - upon attempting to boot, it said no OS was installed and to install an OS.
After booting to a recovery version of Windows (Hiren BootCD), I can see the drive and file structure, including the Windows files/directories that would generally be expected. However, the owner says there are a lot of pictures, etc., on there, and I can't see any of that. There are the standard User directories, but they appear prettymuch bare. Also, in Explorer under "This PC", the drive is showing 41.7GB free of 76.4GB total, which isn't even close to right for total space. If I go into Disk Management, I see the correct size of what the partition should be - 475.70 GB (and the other small partitions around it).
Does anybody have any idea what's going on here? This is one of my first SSD issues I've troubleshooted, and I've never encountered anything quite like this with more traditional hard drives. Only things I can figure is:
- It's something weird with the Hiren BootCD version of Windows seeing the drive wrong (but I'd think file structure should be right even if size is reported wrong).
- It's some partition issue where the drive was partitioned into separate drives, and this version of Windows isn't seeing them correctly.
- It's some issue with encryption like BitLocker, but then I don't think I'd be able to access the drive at all if that was the case, and I think the partition should still show up as BitLocker encrypted if there was a partition like that.
One other note - drive passes built-in diagnostics fine (albeit even the extended test is quite quick, though that might be normal for an SSD), and I'm not sure if I do end up doing an OS reinstall if that drive should be trusted or not.
Thoughts appreciated, and thanks in advance!