Question Start Menu will not open

[kep55]

Running latest version of Windows 10.
Using the windows key will not open the start menu, or anything else when clicking on it. Switching to another user account and it works fine.
I've run DISM, SCANNOW, SFC, restrted explorer, added a registry key and nothing works.
I'm wondering if when another user tried to open some vid from some site caused the problem. I window claiming to be windows security along with a toll free number opened when she tried to run the vid which I immediately whacked.
What now? Beside switching to Linux or Windows 7 when it just WORKED.

 

[rgd1101]

malware scan the system?

 

[kep55]

Both Norton 360 and windows security give clean bills. Also ran Malware Bytes and AVG. All come back clean.

 

[onespeedbiker]

Do you have a Windows account and can you log into it? Sounds like someone stole your Windows credentials.

 

[USAFRet]

window claiming to be windows security along with a toll free number opened when she tried to run the vid

Your system is infected.

 

[USAFRet]

What now? Beside switching to Linux or Windows 7 when it just WORKED.

Windows 10 "just works", if you don't let people do dumb things.
Win 7 had the same issues.

 

[kep55]

Loverly. Now what?

 

[USAFRet]

Loverly. Now what?

Given what you've stated, a recovery from the full drive image you made before this happened.
Thats what I would do.

Lacking that, you're probably looking at a full wipe and reinstall.