Question Start Menu will not open

[kep55]

Running latest version of Windows 10.
Using the windows key will not open the start menu, or anything else when clicking on it. Switching to another user account and it works fine.
I've run DISM, SCANNOW, SFC, restrted explorer, added a registry key and nothing works.
I'm wondering if when another user tried to open some vid from some site caused the problem. I window claiming to be windows security along with a toll free number opened when she tried to run the vid which I immediately whacked.
What now? Beside switching to Linux or Windows 7 when it just WORKED.

 

[rgd1101]

malware scan the system?

 

[kep55]

Both Norton 360 and windows security give clean bills. Also ran Malware Bytes and AVG. All come back clean.

 

[onespeedbiker]

Do you have a Windows account and can you log into it? Sounds like someone stole your Windows credentials.

 

[USAFRet]

window claiming to be windows security along with a toll free number opened when she tried to run the vid

Your system is infected.

 

[USAFRet]

What now? Beside switching to Linux or Windows 7 when it just WORKED.

Windows 10 "just works", if you don't let people do dumb things.
Win 7 had the same issues.

 

[kep55]

Loverly. Now what?

 

[USAFRet]

Loverly. Now what?

Given what you've stated, a recovery from the full drive image you made before this happened.
Thats what I would do.

Lacking that, you're probably looking at a full wipe and reinstall.

 

[kep55]

The confusing part is that everything is copacetic under another user.

 

[USAFRet]

The confusing part is that everything is copacetic under another user.

copacetic...so far.

I wouldn't trust that system.

 

[kep55]

USAFRet - Can't say I blame you. I was able to find a restore point that fixed the problem. With my better half's history with computers, I could bring down the world just by letting her use a computer.

 

[faalin]

Make a single admin account on the system and never log into it unless necessary

Make every other account a standard user, that way nothing can be installed unless your enter the Admin user name and password. That will stop 99% of installing stuff you shouldn't and any accidental webpages trying to install junk without your knowledge.

 

[USAFRet]

Make a single admin account on the system and never log into it unless necessary

Make every other account a standard user, that way nothing can be installed unless your enter the Admin user name and password. That will stop 99% of installing stuff you shouldn't and any accidental webpages trying to install junk without your knowledge.

Exactly how all my house systems are set up.