Steam freezes pc after windows 10 update version 1709

[Mkurucar]

After the windows 10 update version 1709, which is the fall creators update, steam crashes my computer. i'll start it up and within 5 minutes it causes my computer to freeze, cursor wont move and clock is frozen, everything. I have tried updating drivers for everything from my motherboard to peripherals. I can't seem to figure out why its freezing.

thank you for any help/information.

 

[Mkurucar]

MERGED QUESTION
Question from Mkurucar : "Steam freezes pc after windows 10 update version 1709"

After the windows 10 update version 1709, which is the fall creators update, steam crashes my computer. i'll start it up and within 5 minutes it causes my computer to freeze, cursor wont move and clock is frozen, everything. I have tried updating drivers for everything from my motherboard to peripherals. I can't seem to figure out why its freezing.

thank you for any help/information.

 

[bhavikshah2676]

I have the same freaking problem.
Things i have tried that did not work:
1. fresh or clean install of steam .
2.updating every driver possible.
3. scanning for viruses ( non found)
4. check disk for errors( none)
5. defragmented harddisk.

Although somehow something happened and it worked for two days. but unfortunately it is back.
There is no hardware problem as non steam games are working fine.
problem is not with games it is with steam.
Even i think it is happening after windows update.

It is working fine in safe mode with networking. ( it does not freeze my pc)
even i am looking for a solution.

UPDATE:
for me it has something to do with my graphics drivers. im using nvidia gtx960.
i did two things. i dont know which worked.
1st i went to nvidia control panel> manage 3d settings> under select a program to customize select steam > make everything off ( whatever doesnt have off select auto)
2nd before starting steam i quit nvidia container from taskbar .
I tried both simultaneously so i dont know which worked. you can try one at a time. maybe it is the graphics driver issue.
(i read both things on 2 different threads)

 

[Mkurucar]

That, unfortunately, did not work for me. it is still freezing about 1-2 minutes after i start up steam.

 

[Mkurucar]

still no solution. anyone else having this issue?

 

[L3wis]

MERGED QUESTION
Question from Mkurucar : "Steam freezes my entire pc."

Every time I launch steam my entire computer freezes within a minute. This is only happening with steam. I can run other games/applications just fine. The problem seemed to have started after this big windows update that just came through but I have since reverted the update and the problem persists. I have updated every driver I can think of and still nothing.

Thank you for any help/info on the problem.

have you tested your memory?

What are the computer specs?

I have not actually. I run an asus z87pro motherboard, intel 4770k, gtx 980, 16gb hyperx ram. windows 10 64 bit

When you try and start steam what other if any applications/programs do you have running at the same time? Something may be interfering with steam. https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

 

[Mkurucar]

MERGED QUESTION
Question from Mkurucar : "Steam freezes my entire pc."

Every time I launch steam my entire computer freezes within a minute. This is only happening with steam. I can run other games/applications just fine. The problem seemed to have started after this big windows update that just came through but I have since reverted the update and the problem persists. I have updated every driver I can think of and still nothing.

Thank you for any help/info on the problem.

have you tested your memory?

What are the computer specs?

I have not actually. I run an asus z87pro motherboard, intel 4770k, gtx 980, 16gb hyperx ram. windows 10 64 bit

When you try and start steam what other if any applications/programs do you have running at the same time? Something may be interfering with steam. https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

usually nothing other than spotify and google chrome

 

[Mark RM]

https://www.memtest86.com/download.htm
download a USB boot key and test the RAM

Steam can be finicky to any RAM or drive error.

Also, as an inventory, what else is running when steam launches?

have you checked the steam logs?
Logfiles:
C:\Program Files (x86)\Steam\logs

Crashdumps:
C:\Program Files (x86)\Steam\dumps

 

[Mkurucar]

https://www.memtest86.com/download.htm
download a USB boot key and test the RAM

Steam can be finicky to any RAM or drive error.

Also, as an inventory, what else is running when steam launches?

have you checked the steam logs?
Logfiles:
C:\Program Files (x86)\Steam\logs

Crashdumps:
C:\Program Files (x86)\Steam\dumps

i usually have nothing else running with steam expect spotify and/or google chrome

 

[Mkurucar]

i dont even have a dump folder in my steam files

 

[Mark RM]

but the logs are there, do they have anything in them?

 

[Mkurucar]

but the logs are there, do they have anything in them?

the logs file is empty, but I have been uninstalling/reinstalling steam.

I ran the memtest86 and it looks like my ram isnt the problem.

https://imgur.com/3YHHeh3

 

[Mkurucar]

I also tried starting my pc in safe mode (with network) and it does NOT freeze my pc in safe mode.

 

[Mark RM]

try this- uninstall the Nvidia audio driver

 

[Mkurucar]

try this- uninstall the Nvidia audio driver

Still freezes

 

[Mark RM]

in BIOS, disable the onboard sound, this will prevent the realtek driver from loading as well... after this I dunno, but the issue is with a driver of some kind.

 

[Mkurucar]

in BIOS, disable the onboard sound, this will prevent the realtek driver from loading as well... after this I dunno, but the issue is with a driver of some kind.

well that didnt work either. i appreciate your help though. i guess i'll just wait and see if it works it self out

 

[Mkurucar]

hmm, so i was looking through the logs right after a crash and these popped up.

[1219/232505.393:INFO:crash_reporting.cc(157)] Crash reporting enabled for process: browser
[1219/232544.439:ERROR:rankings.cc(786)] Inconsistent LRU.
[1219/232544.439:ERROR:backend_impl.cc(1055)] Critical error found -8
[1219/232544.440:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.440:ERROR:entry_impl.cc(1037)] No file for a1010018
[1219/232544.441:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.583:ERROR:entry_impl.cc(962)] Failed to save user data
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.620:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.621:ERROR:block_files.cc(113)] Failing CreateMapBlock
[1219/232544.621:ERROR:entry_impl.cc(962)] Failed to save user data
[1219/232544.621:ERROR:entry_impl.cc(962)] Failed to save user data
[1219/232544.622:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.622:WARNING:storage_block-inl.h(131)] Failed data load.
[1219/232544.622:ERROR:entry_impl.cc(962)] Failed to save user data
[1219/232544.622:ERROR:block_files.cc(113)] Failing CreateMapBlock
[1219/232544.622:ERROR:entry_impl.cc(962)] Failed to save user data
[1219/232955.118:INFO:crash_reporting.cc(157)] Crash reporting enabled for process: browser
[1219/233358.360:INFO:crash_reporting.cc(157)] Crash reporting enabled for process: browser

 

[Mark RM]

what's your default browser? and what language?

 

[Mkurucar]

google chrome and english

 

[Mark RM]

Steam users have reported similar crashes for reasons relating to web objects...

for giggles, change your default browser to edge for a minute and see what the crash log says after you try and start steam.

 

[Mkurucar]

holy crikey i think that worked. been running for several minutes now no crash. going to mark as solved i guess!

 

[Mark RM]

see how important those logs are? right on, super glad it's working, this was bugging the shit out of me.

 

[Mkurucar]

see how important those logs are? right on, super glad it's working, this was bugging the shit out of me.

as much as it pains me to do this I have to reopen this. It worked last night but this morning I log in and hop in a game and it freezes within 5 mins. I then hard restart and try and re log in and it is now doing the same thing again. I even completely uninstalled google chrome and it is still doing it.

 

[Mark RM]

is your default browser still Edge?