[SOLVED] stuttering possibly caused by HDD

[aldegrey]

Hi, I am new to the forum (although I have used it a lot in the past to search for information).
It is a very very long story but I will try to summarize it as much as possible.
I bought a pc in June, when I turned it on I saw that it was freezing in google chrome, I thought it could be a configuration / drivers problem, then I downloaded some games that I know should work with my pc, and there I discovered that there was something VERY wrong. 120 to 1/0 fps drops, constant stuttering, etc.
I tried absolutely everything I found on the internet and did all the possible tests, at that moment I thought that the culprit was my motherboard (it was a gigabyte b560m ds3h ac, and I read that it came with the voltage blocked at 65w, so I thought it could be that), I did the tests, and when I tested the network card there were errors everywhere, so I changed it for an asus tuf gaming b560 plus wifi which is much better. On the other hand, the processor also failed with the intel diagnostic utility, so intel changed the processor for another. After these changes (and doing a clean installation of windows) I turned it on and it continues to work the same. so now my suspicions are about the ram, the hdd, and ultimately the psu.
I tested the ram memory with the windows utility and it did not fail, later I will test it with memtest86. Regarding the hdd i used hard disk sentinel, crystak disk info and hd tune, and as for the health of the disk everything seems to be fine.
BUT when I ran the hd tune benchmark the graph was weird, and as I investigated (although I do not fully interpret it either) I discovered that it is not as it should be, the graph does not form a curve and the burst rate is less than the maximum transfer rate. I will attach some images, feel free to ask me for all the information or images that you consider necessary.
one more thing, the games tested are overwatch, genshin impact, valorrant, the forest, TF2, halo master chief c, and I remember that until now.
I played most of these games on my notebook, which also has only one hdd and although the fps were much lower, I did not suffer from these horrible drops, and I had an intel i3 4005u.
note: I thought about testing the wifi network card of this mother but unlike realtek there does not seem to be a diagnostic tool for this (intel wifi 6).
The components of my pc are:
intel i5 11400
asus tuf gaming b560m-plus wifi
crucial ballistix red bulk 2x8gb 3200mhz
hdd wdblue 2tb sata III 5400rpm
psu game pro 550 80+ bronze

According to the hd tune page, this is how the graph and the burst rate should be (higher than the max transfer rate)

 

[Bob.B]

Hi, I am new to the forum (although I have used it a lot in the past to search for information).
It is a very very long story but I will try to summarize it as much as possible.
I bought a pc in June, when I turned it on I saw that it was freezing in google chrome, I thought it could be a configuration / drivers problem, then I downloaded some games that I know should work with my pc, and there I discovered that there was something VERY wrong. 120 to 1/0 fps drops, constant stuttering, etc.
I tried absolutely everything I found on the internet and did all the possible tests, at that moment I thought that the culprit was my motherboard (it was a gigabyte b560m ds3h ac, and I read that it came with the voltage blocked at 65w, so I thought it could be that), I did the tests, and when I tested the network card there were errors everywhere, so I changed it for an asus tuf gaming b560 plus wifi which is much better. On the other hand, the processor also failed with the intel diagnostic utility, so intel changed the processor for another. After these changes (and doing a clean installation of windows) I turned it on and it continues to work the same. so now my suspicions are about the ram, the hdd, and ultimately the psu.
I tested the ram memory with the windows utility and it did not fail, later I will test it with memtest86. Regarding the hdd i used hard disk sentinel, crystak disk info and hd tune, and as for the health of the disk everything seems to be fine.
BUT when I ran the hd tune benchmark the graph was weird, and as I investigated (although I do not fully interpret it either) I discovered that it is not as it should be, the graph does not form a curve and the burst rate is less than the maximum transfer rate. I will attach some images, feel free to ask me for all the information or images that you consider necessary.
one more thing, the games tested are overwatch, genshin impact, valorrant, the forest, TF2, halo master chief c, and I remember that until now.
I played most of these games on my notebook, which also has only one hdd and although the fps were much lower, I did not suffer from these horrible drops, and I had an intel i3 4005u.
note: I thought about testing the wifi network card of this mother but unlike realtek there does not seem to be a diagnostic tool for this (intel wifi 6).
The components of my pc are:
intel i5 11400
asus tuf gaming b560m-plus wifi
crucial ballistix red bulk 2x8gb 3200mhz
hdd wdblue 2tb sata III 5400rpm
psu game pro 550 80+ bronze

According to the hd tune page, this is how the graph and the burst rate should be (higher than the max transfer rate)

Reboot and wait 5 mins then run this and post a link to the results maybe something will pop up.
PC Benchmark

 

[DSzymborski]

I'd be worried about the PSU -- it's a cheaply made group-regulated unit with a fake 80 Plus certification -- but that's not likely to be this specific problem unless you have an GPU (you haven't listed one) that it may have damaged.

 

[aldegrey]

Reboot and wait 5 mins then run this and post a link to the results maybe something will pop up.
PC Benchmark

Asus TUF GAMING B560M-PLUS WIFI Performance Results - UserBenchmark

 

[aldegrey]

I'd be worried about the PSU -- it's a cheaply made group-regulated unit with a fake 80 Plus certification -- but that's not likely to be this specific problem unless you have an GPU (you haven't listed one) that it may have damaged.

I have come to think that it could be the culprit, but it would be weird considering that I do not have gpu and my components do not consume much.

 

[Bob.B]

Asus TUF GAMING B560M-PLUS WIFI Performance Results - UserBenchmark

Go to the mobo site and update if needed the bios/ME driver/ME update tool.

 

[aldegrey]

I want to close the thread, I know it will be discouraging for many but it is the only thing I could do to "solve" the problem.
It turned out that the hdd was defective, I changed it for a wd black sn 750.
I don't know if that would have solved the problem, because they gave me the opportunity to change the motherboard and cpu and I did. Now I have an amd 5600g and except for one problem that I will post shortly, the performance has been perfect, no stuttering, no freezes.
The technician told me that I am the fifth person who has similar problems, and there is no solution, it seems to be a problem with the igpu or its drivers (although I do not know if it could have been the hdd).
For all of you with the same problems, I'm sorry, I know it's frustrating.
The last thing I want to add is that if you use ddu to reinstall drivers, remember to install the chipset drivers again, since ddu does not erase them completely, nor does it leave them completely intact.