[SOLVED] System restore no longer working

[Aaron Wong]

My dad has this old PC that occasionally boots up with a black screen that does nothing on Windows 7 after the Windows loading screen.

I fix this normally by using system restore and everything is fine. This happens once every 1 or 2 months. But it happened again and this time system restore no longer works. Seemingly blocked by AVG and its "antiransomware".

https://imgur.com/a/KQTrjYi

View: https://imgur.com/a/KQTrjYi


I've considered downloading a repair tool on the USB but i can't find the windows version from the system restore page since it boots through 'X' on the command prompt.

I'm wondering how i could solve either of those issues by either:

Resolving the issue with AVG blocking the system restore.

or

Finding the full windows version through system recovery (or any other method).

Thanks.

 

[USAFRet]

Restore Points are only good if they were generated at a known good state.
A Restore Point made when the system was acting up would simply continue to act up.

I'd seriously consider a fresh OS install.

 

[Aaron Wong]

Restore Points are only good if they were generated at a known good state.
A Restore Point made when the system was acting up would simply continue to act up.

I'd seriously consider a fresh OS install.

Do you know how to find the product key for Windows 7 from within the cmd prompt from the System Recovery? I need it to get an ISO file from the Microsoft website and it requires a product key that I don't have access to

 

[USAFRet]

Options are few. But try here:

How to Recover Software Product Keys From Any Computer, Even a Broken One

Product keys are becoming less and less common these days, but if you have a piece of software on your computer---and can't find its product key---this simple program can help you extract it.

www.howtogeek.com

 

[onespeedbiker]

You might as well disable AVS and try the restore again, if for no other reason than to get your Windows 7 COA. OTOH, if Windows 7 came preloaded on your PC, it's likely there is a sticker on the case.