Archived from groups: microsoft.public.windowsxp.perform_maintain (
More info?)
"We haven't added or removed anything from the system since July of 2004."
You don't think so, but your system has changed tremendously since then.
You mean to say you haven't visited Windows Update since last July? Or
updated your virus signatures or spyware detector?
--
Ted Zieglar
"Diana" <Diana@discussions.microsoft.com> wrote in message
news:F847DE25-AE58-48BE-A06B-6906B81A6113@microsoft.com...
> The RP I used was just 12/25/04, a little over 2 weeks ago. We haven't
added
> or removed anything from the system since July of 2004. I will try that
link
> below and see if that will help. Since I don't have an operable system
at
> home, I will let you know tomorrow if that worked, or not.
>
> Thanks for your help.
>
> "Ted Zieglar" wrote:
>
> > Great info. Now I can help you:
> >
> > System Restore will not restore your system to an unstable state. There
are
> > two possibilities here:
> >
> > 1) The restore point you used was too old. Your system is continually
> > changing as you add/remove programs, install/remove hardware, download
> > software from the Internet, etc. If you restore to a date too much
earlier
> > than the present day, you are mixing old system files into a very
changed
> > system. This can cause big problems.
> >
> > 2) System Restore had nothing to do with it; there is another cause. You
may
> > have a virus or spyware, or you may have misconfigured your system in
some
> > way. In other words, there was a problem waiting to happen, and using
System
> > Restore finally brought it out.
> >
> > To get yourself out, always start with the conservative solutions, and
then
> > work your way toward increasingly invasive solutions. Here is the first
> > thing to try:
> >
> > "How to start your computer by using the Last Known Good Configuration
> > feature in Windows XP"
> >
http://support.microsoft.com/default.aspx?scid=kb;en-us;307852
> >
> > Ted Zieglar
> >
> > "Diana" <Diana@discussions.microsoft.com> wrote in message
> > news:C9A57173-C669-466A-835D-A25149934447@microsoft.com...
> > > Yes, I am referring to the Windows XP feature. I had contacted
Gateway to
> > > try to get help and since my computer is out of the 1 year warranty,
they
> > > really didn't want to help. The technician told me to use the system
> > > restore
> > > feature on Windows XP and use a date when I last remember the system
> > > working
> > > properly. I went to Start, All Programs, Accessories, System Tools
and
> > > System Restore. I then entered the date when I last remember the
system
> > > working properly and this box came up on the screen stating 'system
> > > restoring' or something to that effect. I went downstairs for about
10
> > > minutes and when I came back to the computer, there was a black
screen. I
> > > tried to reboot and nothing happened, so I turned off the computer.
When
> > > I
> > > turned it back on, the Windows XP logo came onto the screen, but at
the
> > > time
> > > that I thought my desktop would appear on the screen, the screen just
> > > stayed
> > > dark. I tried contacting Gateway again, but they told me I had to pay
$60
> > > to
> > > get further assistance. Do you happen to know what I can do to fix
this
> > > problem, or is it not fixable? thanks
> > >
> > > "Ted Zieglar" wrote:
> > >
> > >> Could you be referring to the System Restore feature of Windows XP?
> > >>
> > >> Exactly what steps did you follow and what happened at each step?
> > >>
> > >> Ted Zieglar
> > >>
> > >> "Diana" <Diana@discussions.microsoft.com> wrote in message
> > >> news:1D8E8D4F-E070-43BF-8E19-DB3313B7EE08@microsoft.com...
> > >> >I performed the system restore provided by microsoft.com and my
system
> > >> > appears to be locked up or something. All I get is a black screen
with
> > >> > a
> > >> > cursor. Anyone know how I can get myself out of this hole?
> > >> > --
> > >> > Thanks for all your help.
> > >>
> > >>
> >
> >
Facebook
Twitter
Instagram