Question The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x0000000000000002, 0xffffffffc000000d, 0xffffd18f417df860, 0xffff890d94958c

[Randy53215]

Hello Tom's Hardware Community,

I have a friend who I'm trying to help out with his 'gaming rig', however he was having an issue where his machine will randomly reboot (this still happens). I'm looking to get to the bottom of this for him. I believe this is going to be a driver/GPU issue. He's currently got a Nvidia 4090.

The title is showing up under Event Viewer.

Here is what dumpstack.log is showing:

###############################################
DLOGFILE00010000DUMP
&
Dump stack initialized at UTC: 2024/08/06 20:22:36, local time: 2024/08/06 13:22:36.
#BugCheckCode 0x0000000000000119
#BugCheckP1 0x0000000000000002
#BugCheckP2 0xFFFFFFFFC000000D
#BugCheckP3 0xFFFFD18F417DF860
#BugCheckP4 0xFFFF890D94958CC0
Progress 0x00000042
Elapsed BugCheck duration 00001414ms
Starting get secondary dump callbacks size.
Progress 0x00000052
Finish get secondary dump callbacks size.
Dump Type: 6, Total Dump Size: 2226683537, Secondary Dump Size: 2621073.
Starting write of dump header.
Finish write of dump header.
Starting write of kernel bitmap dump header.
Finish write of bitmap dump header.
Starting write of memory dump data.
Elapsed BugCheck duration 00001464ms
Dumping physical memory to disk: 0%
Dumping physical memory to disk: 5%
Dumping physical memory to disk: 10%
Dumping physical memory to disk: 15%
Dumping physical memory to disk: 20%
Dumping physical memory to disk: 25%
Dumping physical memory to disk: 30%
Dumping physical memory to disk: 35%
Dumping physical memory to disk: 40%
Dumping physical memory to disk: 45%
Dumping physical memory to disk: 50%
Dumping physical memory to disk: 55%
Dumping physical memory to disk: 60%
Dumping physical memory to disk: 65%
Dumping physical memory to disk: 70%
Dumping physical memory to disk: 75%
Dumping physical memory to disk: 80%
Dumping physical memory to disk: 85%
Dumping physical memory to disk: 90%
Dumping physical memory to disk: 95%
Dumping physical memory to disk: 100%
Finish write of bitmap dump data. Total pages:542454 Pages written:542454
Progress 0x00000043
Elapsed BugCheck duration 00005231ms
Starting invoking secondary dump callbacks.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling CRASHDUMP secondary callback.
Return from CRASHDUMP secondary callback.
Writing CRASHDUMP secondary callback data.
Writing CRASHDUMP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling ibtdrv secondary callback.
Return from ibtdrv secondary callback.
Writing ibtdrv secondary callback data.
Writing ibtdrv secondary callback data done.
Calling Intel Wireless WiFi Link Adapter secondary callback.
Return from Intel Wireless WiFi Link Adapter secondary callback.
Writing Intel Wireless WiFi Link Adapter secondary callback data.
Writing Intel Wireless WiFi Link Adapter secondary callback data done.
Calling e2fnexpress secondary callback.
Return from e2fnexpress secondary callback.
Writing e2fnexpress secondary callback data.
Writing e2fnexpress secondary callback data done.
Calling wdiwifi secondary callback.
Return from wdiwifi secondary callback.
Writing wdiwifi secondary callback data.
Writing wdiwifi secondary callback data done.
Calling wdiwifi secondary callback.
Return from wdiwifi secondary callback.
Writing wdiwifi secondary callback data.
Writing wdiwifi secondary callback data done.
Calling nvlddmkm.sys secondary callback.
Return from nvlddmkm.sys secondary callback.
Writing nvlddmkm.sys secondary callback data.
Writing nvlddmkm.sys secondary callback data done.
Calling \Device\DxgKrnl secondary callback.
Return from \Device\DxgKrnl secondary callback.
Writing \Device\DxgKrnl secondary callback data.
Writing \Device\DxgKrnl secondary callback data done.
Calling PortDriverStandard secondary callback.
Return from PortDriverStandard secondary callback.
Writing PortDriverStandard secondary callback data.
Writing PortDriverStandard secondary callback data done.
Calling Wdf01000 secondary callback.
Return from Wdf01000 secondary callback.
Writing Wdf01000 secondary callback data.
Writing Wdf01000 secondary callback data done.
Calling blackbox - CI secondary callback.
Return from blackbox - CI secondary callback.
Writing blackbox - CI secondary callback data.
Writing blackbox - CI secondary callback data done.
Calling blackbox - Explorer logon tasks secondary callback.
Return from blackbox - Explorer logon tasks secondary callback.
Writing blackbox - Explorer logon tasks secondary callback data.
Writing blackbox - Explorer logon tasks secondary callback data done.
Calling blackbox - Winlogon secondary callback.
Return from blackbox - Winlogon secondary callback.
Writing blackbox - Winlogon secondary callback data.
Writing blackbox - Winlogon secondary callback data done.
Calling blackbox - NTFS secondary callback.
Return from blackbox - NTFS secondary callback.
Writing blackbox - NTFS secondary callback data.
Writing blackbox - NTFS secondary callback data done.
Calling blackbox - PNP secondary callback.
Return from blackbox - PNP secondary callback.
Writing blackbox - PNP secondary callback data.
Writing blackbox - PNP secondary callback data done.
Calling blackbox - BSD secondary callback.
Return from blackbox - BSD secondary callback.
Writing blackbox - BSD secondary callback data.
Writing blackbox - BSD secondary callback data done.
Calling secondary multi-part dump callbacks.
Starting TRIAGEDUMPDATA multi-part secondary callback.
Finish TRIAGEDUMPDATA multi-part secondary callback.
Starting SMBiosData multi-part secondary callback.
Finish SMBiosData multi-part secondary callback.
Starting SMBiosRegistry multi-part secondary callback.
Finish SMBiosRegistry multi-part secondary callback.
Starting SMBiosRegisters multi-part secondary callback.
Finish SMBiosRegisters multi-part secondary callback.
Starting SMBiosDataACPI multi-part secondary callback.
Finish SMBiosDataACPI multi-part secondary callback.
Starting PCI multi-part secondary callback.
Finish PCI multi-part secondary callback.
Starting Etw multi-part secondary callback.
Finish Etw multi-part secondary callback.
Finish calling secondary multi-part dump callbacks.
Progress 0x00000045
Finish invoking secondary dump callbacks.
Starting invoking dump complete callbacks.
Progress 0x00000046
Finish invoking dump complete callbacks.
Dump ended at UTC: 2024/08/06 20:22:36, local time: 2024/08/06 13:22:36.
Elapsed BugCheck duration 00005280ms
Dump completed successfully.
Progress 0x00000053

#############################################

Any help on this matter would be greatly appreciated, obviously feel free to ask any questions and I will do my best to provide answers.

Kind Regards,

Randy

 

[helper800]

Hello Tom's Hardware Community,

I have a friend who I'm trying to help out with his 'gaming rig', however he was having an issue where his machine will randomly reboot (this still happens). I'm looking to get to the bottom of this for him. I believe this is going to be a driver/GPU issue. He's currently got a Nvidia 4090.

The title is showing up under Event Viewer.

Here is what dumpstack.log is showing:

Spoiler: Error code

###############################################
DLOGFILE00010000DUMP
&
Dump stack initialized at UTC: 2024/08/06 20:22:36, local time: 2024/08/06 13:22:36.
#BugCheckCode 0x0000000000000119
#BugCheckP1 0x0000000000000002
#BugCheckP2 0xFFFFFFFFC000000D
#BugCheckP3 0xFFFFD18F417DF860
#BugCheckP4 0xFFFF890D94958CC0
Progress 0x00000042
Elapsed BugCheck duration 00001414ms
Starting get secondary dump callbacks size.
Progress 0x00000052
Finish get secondary dump callbacks size.
Dump Type: 6, Total Dump Size: 2226683537, Secondary Dump Size: 2621073.
Starting write of dump header.
Finish write of dump header.
Starting write of kernel bitmap dump header.
Finish write of bitmap dump header.
Starting write of memory dump data.
Elapsed BugCheck duration 00001464ms
Dumping physical memory to disk: 0%
Dumping physical memory to disk: 5%
Dumping physical memory to disk: 10%
Dumping physical memory to disk: 15%
Dumping physical memory to disk: 20%
Dumping physical memory to disk: 25%
Dumping physical memory to disk: 30%
Dumping physical memory to disk: 35%
Dumping physical memory to disk: 40%
Dumping physical memory to disk: 45%
Dumping physical memory to disk: 50%
Dumping physical memory to disk: 55%
Dumping physical memory to disk: 60%
Dumping physical memory to disk: 65%
Dumping physical memory to disk: 70%
Dumping physical memory to disk: 75%
Dumping physical memory to disk: 80%
Dumping physical memory to disk: 85%
Dumping physical memory to disk: 90%
Dumping physical memory to disk: 95%
Dumping physical memory to disk: 100%
Finish write of bitmap dump data. Total pages:542454 Pages written:542454
Progress 0x00000043
Elapsed BugCheck duration 00005231ms
Starting invoking secondary dump callbacks.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling CRASHDUMP secondary callback.
Return from CRASHDUMP secondary callback.
Writing CRASHDUMP secondary callback data.
Writing CRASHDUMP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling Win32kWPP secondary callback.
Return from Win32kWPP secondary callback.
Writing Win32kWPP secondary callback data.
Writing Win32kWPP secondary callback data done.
Calling ibtdrv secondary callback.
Return from ibtdrv secondary callback.
Writing ibtdrv secondary callback data.
Writing ibtdrv secondary callback data done.
Calling Intel Wireless WiFi Link Adapter secondary callback.
Return from Intel Wireless WiFi Link Adapter secondary callback.
Writing Intel Wireless WiFi Link Adapter secondary callback data.
Writing Intel Wireless WiFi Link Adapter secondary callback data done.
Calling e2fnexpress secondary callback.
Return from e2fnexpress secondary callback.
Writing e2fnexpress secondary callback data.
Writing e2fnexpress secondary callback data done.
Calling wdiwifi secondary callback.
Return from wdiwifi secondary callback.
Writing wdiwifi secondary callback data.
Writing wdiwifi secondary callback data done.
Calling wdiwifi secondary callback.
Return from wdiwifi secondary callback.
Writing wdiwifi secondary callback data.
Writing wdiwifi secondary callback data done.
Calling nvlddmkm.sys secondary callback.
Return from nvlddmkm.sys secondary callback.
Writing nvlddmkm.sys secondary callback data.
Writing nvlddmkm.sys secondary callback data done.
Calling \Device\DxgKrnl secondary callback.
Return from \Device\DxgKrnl secondary callback.
Writing \Device\DxgKrnl secondary callback data.
Writing \Device\DxgKrnl secondary callback data done.
Calling PortDriverStandard secondary callback.
Return from PortDriverStandard secondary callback.
Writing PortDriverStandard secondary callback data.
Writing PortDriverStandard secondary callback data done.
Calling Wdf01000 secondary callback.
Return from Wdf01000 secondary callback.
Writing Wdf01000 secondary callback data.
Writing Wdf01000 secondary callback data done.
Calling blackbox - CI secondary callback.
Return from blackbox - CI secondary callback.
Writing blackbox - CI secondary callback data.
Writing blackbox - CI secondary callback data done.
Calling blackbox - Explorer logon tasks secondary callback.
Return from blackbox - Explorer logon tasks secondary callback.
Writing blackbox - Explorer logon tasks secondary callback data.
Writing blackbox - Explorer logon tasks secondary callback data done.
Calling blackbox - Winlogon secondary callback.
Return from blackbox - Winlogon secondary callback.
Writing blackbox - Winlogon secondary callback data.
Writing blackbox - Winlogon secondary callback data done.
Calling blackbox - NTFS secondary callback.
Return from blackbox - NTFS secondary callback.
Writing blackbox - NTFS secondary callback data.
Writing blackbox - NTFS secondary callback data done.
Calling blackbox - PNP secondary callback.
Return from blackbox - PNP secondary callback.
Writing blackbox - PNP secondary callback data.
Writing blackbox - PNP secondary callback data done.
Calling blackbox - BSD secondary callback.
Return from blackbox - BSD secondary callback.
Writing blackbox - BSD secondary callback data.
Writing blackbox - BSD secondary callback data done.
Calling secondary multi-part dump callbacks.
Starting TRIAGEDUMPDATA multi-part secondary callback.
Finish TRIAGEDUMPDATA multi-part secondary callback.
Starting SMBiosData multi-part secondary callback.
Finish SMBiosData multi-part secondary callback.
Starting SMBiosRegistry multi-part secondary callback.
Finish SMBiosRegistry multi-part secondary callback.
Starting SMBiosRegisters multi-part secondary callback.
Finish SMBiosRegisters multi-part secondary callback.
Starting SMBiosDataACPI multi-part secondary callback.
Finish SMBiosDataACPI multi-part secondary callback.
Starting PCI multi-part secondary callback.
Finish PCI multi-part secondary callback.
Starting Etw multi-part secondary callback.
Finish Etw multi-part secondary callback.
Finish calling secondary multi-part dump callbacks.
Progress 0x00000045
Finish invoking secondary dump callbacks.
Starting invoking dump complete callbacks.
Progress 0x00000046
Finish invoking dump complete callbacks.
Dump ended at UTC: 2024/08/06 20:22:36, local time: 2024/08/06 13:22:36.
Elapsed BugCheck duration 00005280ms
Dump completed successfully.
Progress 0x00000053

#############################################

Any help on this matter would be greatly appreciated, obviously feel free to ask any questions and I will do my best to provide answers.

Kind Regards,

Randy

Please post the PC specs like below:

CPU:
CPU Cooler:
Motherboard:
RAM Kit:
Graphics Card:
Storage Devices:
PSU:
Case:
OS:

 

[Randy53215]

Please post the PC specs like below:

CPU: Intel Core i7-12700K
CPU Cooler: ROG liquid cooled with a screen that repeatedly shows ROG
Motherboard: ASUS ROG STRIX Z790-H GAMING WIFI (Chipset: Intel Z790 (Raptor Lake-S PCH))
RAM Kit: DDR5-6000 / PC5-48000 DDR5 SDRAM UDIMM
Graphics Card: ASUS ROG STRIX RTX 4080 GAMING
Storage Devices: Samsung SSD 980 Pro 1TB
PSU: ROG PSU.
Case: Case is a Open Concept Thermaltake
OS: Windows 11 Home

Also See below from a generated report.

https://pastebin.com/8uN4Xdqt

 

[helper800]

Also See below from a generated report.

https://pastebin.com/8uN4Xdqt

I can see their PC is atrociously out of date with regards to the BIOS version. He is on BIOS version 0816. Latest version is 2402.

 

[helper800]

It also shows that he has an ASUS ROG STRIX RTX 4080 GAMING and not a 4090.

 

[helper800]

Also See below from a generated report.

https://pastebin.com/8uN4Xdqt

Do you know the exact PSU model?

 

[Randy53215]

I can see their PC is atrociously out of date with regards to the BIOS version. He is on BIOS version 0816. Latest version is 2402.

Ok I flashed the new BIOS, and sorry I must've hit 9 when I meant to hit 8.

I'm working on getting you the model of the PSU.

 

[Randy53215]

Do you know the exact PSU model?

ROG Strix 1000W

 

[helper800]

ROG Strix 1000W

Which one of these is the exact model? All 3 are good units, but just for perspective.