Tiger Direct sent wrong cpu !!!

[tetracore44]

Tiger direct sent me a B3 even though they advratise a GO stepping. its been over 30 days wich is there return policy. do they legaly have to replace mine with a GO? thanks (its not overclocked)

 

[TechnologyCoordinator]

I don't know if you'll be able to get accurate legal opinions here. You may want to go to Tom's Legal Guide and head over to the tort section.

 

[dagger]

Tiger direct sent me a B3 even though they advratise a GO stepping. its been over 30 days wich is there return policy. do they legaly have to replace mine with a GO? thanks (its not overclocked)

Lol, bummer. What took you so long to find out? Legally, they have to replace it, since the product have to be identical as advertised. But if they don't, what would you do? Sue them? Well, maybe they will take it back, doesn't hurt to try. 😛

 

[LAN_deRf_HA]

Good luck with that. For the past decade tiger direct has been under intense scrutiny from the Better Business Bureau but nothing seems to have ever been brought to a resolution. They routinely stiff customers, refuse to honor return/warranty policies and other various sorts of BS. Many years ago I made the mistake of ordering a laptop from them... it stopped working in a week. They said they'd repair it, but never sent us any rma info, this went back and forth for months. When we complained to the BBB Tiger Direct told them they already repaired it, a flat out lie... and of course the bureau has the horrendous policy of automatically buying any response from the company in question.

To make a long story short.... don't buy from Tiger Direct... that laptop cost over $1000.

 

[jitpublisher]

Tiger direct sent me a B3 even though they advratise a GO stepping. its been over 30 days wich is there return policy. do they legaly have to replace mine with a GO? thanks (its not overclocked)

My rule is first try the logical and simple path. Have you called Tiger Direct? If not, why not call them? There is no one here that can do a single thing for your cause.
I wouldn't go on a "you better fix this thing or else" idiotic approach. Just kindly explain the problem, and see what they say. A reputable dealer will glady fix the mistake. Tiger hasn't been around for such a long time by purposely screwing people over.

 

[jitpublisher]

Good luck with that. For the past decade tiger direct has been under intense scrutiny from the Better Business Bureau but nothing seems to have ever been brought to a resolution. They routinely stiff customers, refuse to honor return/warranty policies and other various sorts of BS. Many years ago I made the mistake of ordering a laptop from them... it stopped working in a week. They said they'd repair it, but never sent us any rma info, this went back and forth for months. When we complained to the BBB Tiger Direct told them they already repaired it, a flat out lie... and of course the bureau has the horrendous policy of automatically buying any response from the company in question.

To make a long story short.... don't buy from Tiger Direct... that laptop cost over $1000.

Been buying from Tiger Direct for years. Never had a problem what so ever.
Everytime I call, I get fast courteous service. I had to exchange an ATI X800XT once that was badly overheating. They actually sent me a new card, NEXT DAY AIR, with a UPS will call tag on my own word that I would send back the old one as soon as I had the new one working.

What I find is usually people who have the biggest problems, are usually 50% of the problem themselves.

 

[tetracore44]

yea, i sent an e-mail but i will call too.
ill tell you how it goes.

 

[Shadow703793]

good luck

 

[invisik]

complain and email thats the only thing i can come up with. Next time buy from newegg there customer support and return policy are great. They even bend rules. My 8800gts g92 overheats and stuff so i called newegg they said for the price of my graphic card they would let me rma if i purchased another card. i bought my card 3months ago for 340$ and thats how much there giving me. so its like a free upgrade because now with 340$ i can get a better card. The value of my card now is like 220$ here i am getting 340$ back. I luv the egg!

 

[chedrz]

Been buying from Tiger Direct for years. Never had a problem what so ever.
Everytime I call, I get fast courteous service. I had to exchange an ATI X800XT once that was badly overheating. They actually sent me a new card, NEXT DAY AIR, with a UPS will call tag on my own word that I would send back the old one as soon as I had the new one working.

What I find is usually people who have the biggest problems, are usually 50% of the problem themselves.

That's pretty impressive, considering every time I've dealt with Tiger Direct, they've wanted me to pay shipping on products they improperly packaged (by that, I mean they shipped me a heatsink in a box smaller than the actual retail package the heatsink was in, and they smashed it flat to make it fit). Or they can't understand how I could have placed an order on something that they don't carry, even though I had confirmation emails and invoices, and a hefty charge on my credit card, and an order number on my TD account, and could give them a link to the product's page on their site (that order is actually still listed in my previous orders, to my knowledge).

I'll never deal with Tiger Direct again.

 

[tetracore44]

where do i find Tom's Legal Guide i typed it in and there no matches?

 

[lambofgode3x]

Been buying from Tiger Direct for years. Never had a problem what so ever.
Everytime I call, I get fast courteous service. I had to exchange an ATI X800XT once that was badly overheating. They actually sent me a new card, NEXT DAY AIR, with a UPS will call tag on my own word that I would send back the old one as soon as I had the new one working.

What I find is usually people who have the biggest problems, are usually 50% of the problem themselves.

I completely agree with you. i've bought a bunch of stuff from tiger direct, like cpu's, motherboards, ram, vid cards, monitors...you get the idea...i actually got a 22" acer monitor from them on the 21st of march (a friday) and it got to my house before i left for school on the 24th (which is a monday), and not one dead pixel. every time i've dealt with them i've been really happy. never had any repackaged crap or anything

 

[StevieD]

A stepping is not an issue of fraud or other legal issues.

To the manufacturer a stepping just represents a different batch or run of product, this would be the same as dye lots in fabric. It would be "nice" if things matched or you got one lot over another, but it is not a legal requirement.

 

[StevieD]

BTW, I just purchased big bucks from Global, one of the Systemax sister companies that includes TigerDirect.

One small $200 error that was fixed the same day we called.

(Somebody just counted the cases incorrectly and it was very obvious that 49 on one pallet and 25 on the other pallet did not equal 75).

I have been buying from Systemax "sisters" for years. Errors happen, but they have always gotten fixed.

 

[tetracore44]

but if they say if the cpu is a GO then don't they legally have to give a GO version because i bought from tiger because they advertised a GO. i would have bought somewhere else if i had known. Do i have any case against them to get my GO??

 

[Wolfshadw]

First, I would check your receipt (or e-mail confirmation, or order page) to find the part number you ordered. Head back to TigerDirect and check that part number. If the part number on your receipt matches the part number for the G0 processor, then call TigerDirect and POLITELY explain the situation.

Trust me. You'll get a lot better customer support if you work WITH them to get an issue resolved rather than just complaining.

-Wolf sends

Edit:

HH80562PH0568M - OEM Intel Core 2 Quad Q6600 - G0 stepping
BX80562Q6600 - Retail Intel Core 2 Quad Q6600 - G0 stepping

 

[kad]

but if they say if the cpu is a GO then don't they legally have to give a GO version because i bought from tiger because they advertised a GO. i would have bought somewhere else if i had known. Do i have any case against them to get my GO??

You are totally entitled to have G0 stepping proc.
And it's not a miracle
The S-Spec No. on the box should be SLAR

Please do not do the same mistake again and buy from Tiger Direct

 

[jitpublisher]

yea, i sent an e-mail but i will call too.
ill tell you how it goes.

Yes, dude, you have to call and talk to someone. People rely too much on emails, and then when they don't get an immediate response, they start getting mad. By the time they get around to calling and actually talking with someone, politeness and reason is now out the window. Bad way to start out, yelling at the person who is in the best situation to actually help you. Be nice, be courteous, and usually things go your way.

 

[TechnologyCoordinator]

Yes, dude, you have to call and talk to someone. People rely too much on emails, and then when they don't get an immediate response, they start getting mad. By the time they get around to calling and actually talking with someone, politeness and reason is now out the window. Bad way to start out, yelling at the person who is in the best situation to actually help you. Be nice, be courteous, and usually things go your way.

Totally agree. Just being polite can often get you what you want.

 

[LAN_deRf_HA]

What I find is usually people who have the biggest problems, are usually 50% of the problem themselves.

Wow, what a douche. If you want to gamble dealing with a business thats proven to have unlawful practices then be my guest, but do not talk down to someone for having some common sense.

http://www.lockergnome.com/hardware/2006/03/29/tiger-direct-complaints-at-the-bbb/

 

[ZOldDude]

Tell them they sent the wrong product and that you want a REFUND.
Newegg had the same CPU this week for $176

 

[progress lover]

Good luck. Tiger have terrible service and their shipping is a complete rip-off imho. I just cancelled a $2k order for a new build because they wanted nearly $100 to ship! They were also quoting excessive shipping weights ("32lbs" for a case without PSU) which inflated the shipping charges. They refused to amend the 'error' when I contacted them. Also, the ONLY component I couldn't easily get elsewhere (a cooler) was removed from my cart whilst I was shopping. Evidently they decided to sell it to someone else from under my nose.
Directcanada.com would ship for free and had everything except the cooler - which I now had to get elsewhere anyway...
Tiger lost $2k of business right there.
I think they should be investigated for their shipping policy because it is my view that they are deliberately inflating shipping weights in order to overcharge for shipping which they then pay the correct rate for and pocket the difference. A nice little bonus for them. A rip-off for the customer. Even eBay have stamped this sort of thing out!
I will avoid Tiger in future and advise others to do the same.
The $100 in shipping way more than wiped out the couple of bucks savings I was making on the components. In fact, it turned out that overall, the order was cheaper at canadadirect *before* the fact that shipping was FREE is taken into account! $150 saved by going elsewhere. 7.5% is a pretty serious saving. Means my machine will have 7.5% more power per dollar!..

 

[ZOldDude]

Tell them they sent the wrong product and that you want a REFUND.
Newegg had the same CPU this week for $176

Also if you paid via credit card thell the CC company your not paying as you never got what you asked for.

 

[caamsa]

I agree with the people who say call them and explain in a nice way about what your problem is. But just remember the highest lie rate is when you talk over the phone. People lie less when sending emails because with an email you have a record of the actual conversation. So you might want to try both email and phone calls.

 

[rodney_ws]

My bad experience with Tiger Direct involves ordering a $600 X2-4400+ WAY back in the day right when they came out. The web page CLEARLY said it was in stock so I ordered. Days after I ordered it STILL said it was IN STOCK and yet my ship date was like 2 weeks later. IN STOCK WHERE?!? I canceled my order and went with ZipZoomFly. It shipped immediately. You fooled me once Tiger Direct... NEVER AGAIN!