Tired of Asus' attitude....

[Grafter]

The dictionary defines consumables as the following:
That may be depleted or worn out by use
A fan is depleted and worn out by use.

With this definition an electrolytic capacitor is a consumable part, but I will be damned if i would trouble shoot and replace one of those on a board still in warranty. Just cause it is a consumable doesn't mean that the early failure isn't the fault of the manufacturer.

 

[antichrysler]

The dictionary defines consumables as the following:
That may be depleted or worn out by use
A fan is depleted and worn out by use.

With this definition an electrolytic capacitor is a consumable part, but I will be damned if i would trouble shoot and replace one of those on a board still in warranty. Just cause it is a consumable doesn't mean that the early failure isn't the fault of the manufacturer.
Yes. But an electrolytic capacitor is not a user replacable part. Nice try though.

 

[FatFunkey]

......this is why i use abit......

only prob there northbridge fans go out quick (at least in my AI7) but the heatsink with it and my case's good airflow i can passivley cool it, no problems so far knock on wood been passivly cooling NB since last summer xD , lol god im cheap and since im going to buying motherboard for upgrading im not going to buy the 10 dollar fan 😛

prob will be another abit board 2.

 

[ZOldDude]

I am tired of Asus' attitude of 'we sold it to you, now you're on your own'.

Had an an8-sli deluxe, the fan died. Bought a replacement, a8n32-sli, now it cannot keep the MB battery charged.

Still waiting on the fan replacement for the a8n-sli deluxe, and have no response to the 5 month-old battery that can't hold its charge.

I've been waiting on the fan for 9 months, and have been waiting on a reply for the problem with the battery for 3 months now.

Will I be any happier with dfi's support?

Planned MB is now a DFI Lanparty UT NF4 SLI Expert.

All opinions will be taken with the grain of salt that they deserve....

ASUS has a nice 10 turn around when you RMA things to them.

Stop e-mailing about problems and start asking for an RMA#!

They are aware of problems with caps and fans for the past year or so (the bought in bulk and the supplyer is giveing them sub-parts) so you will have no problem getting an RMA from them.

I used to use nothing but ASUS boards but they all seem to die after the 3 year mark for me (I run them all the time) so I now use DFI due to better caps they use....and I find that they also OC so much better.

Will I be any happier with dfi's support?

You may not need thier support...but the DFI forums are very active and have paid workers on them helping people each day (mostly people want OC help).
When a "real" problem does come up those same workers (at least in the US) will be the ones who fix the MB.


Z

 

[TheMiracle]

:lol:

Nice trying to get a cheap 5 dollar battery covered under a warrenty. are you the same guy that sued apple because you scatched the screen on your Ipod? man people these days. suck it up and get a new battery.

:lol: jAHjAHjAHJAHllolol :lol:

 

[zickvon]

If you want a new fan, again, your local computer store can sell you a replacement one for about $5. In fact, if you want to get really fancy I'm sure you can go buy a fancy noiseless one for about $15 or $20. Get a nice little upgrade for your troubles.

That's exactly what I did. When the fan died on my a8n-sli deluxe, I bought a replacement taking off from a a8n-sli, cost me $5.

But in fact, those fans are really noisy and can't keep the chip under 40C, so I switch to water cooling eventually.

 

[Avadann_Kedeth]

I've been very happy with ASUS, despite a motherboard failure. I'm not saying they are the ultimate final answer, but they are my first choice. The failure I experienced was chipset problem that resulted in hard drive controller problems and AGP voltage issues. The board had given me 3 years of excellent service up to that point, so I count it money well spent. It was an A7N8X Deluxe. I am currently very happy with my A8N5X. Don't let a few dollars get you in heat, just eat one less happy meal or see one less movie.

 

[labortius]

Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

 

[antichrysler]

Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

post sense make not
grammar bad no understand what you say

 

[croc]

I have, and they haven't....

Any other bright suggestions?

 

[croc]

You're obviously an asus fantoy....

1st MB Fan died after 9 mths. operation. Warranty says three years.

Replacement MB, not supplied by asus, has now had three MB bios batteries replaced. Since Feb. this year. I suspect a cap issue... But still no forthcoming RMA.

I live in a 24 x 7 world where people expect the systems that I maintain to function. My PC is my link. I can't afford to wait for a 'rma replacement'.

Fans BTW are not listed as 'consumables' on my warranty. I did replace it, but the 'bubbles' on the surface of the NB chip told me that it was like flogging a dead horse.

So tomorrow I pick up my new DFI.

Which brings me back to my original question...


Will I be any happier with their customer support?

 

[carpcmelee]

I have 3 words for you.

MSI OR ABIT

 

[Zerclon]

A manufacturer has to supply a good in the state described in the selling agreement, and is responsible for all defects not caused by improper use that occur within 2 years time (in Europe atleast that's the case, may be different in US)

Given this point of view, ASUS should be glad to have the guy notified them of the broken chipset fan and that he stopped using the board before the Nortbridge fried, this way it would only cost them a chipset fan, if he continued to use it, fried the chipset they had to replace the mobo

On the other hand, ppl have to weight what's more importan: saving 15$ and not having your mobo for weeks (or months), or just dropping off your pc at a local shop (not Antichryslers ) and asking them to replace the fan and battery which would cost about 35$ I think

Correct me if I'm wrong

 

[netspiderz-net]

I have ASUS mobo as you see in the signature. IT is a great and stable motherboard. The only requirement that you need to have ASUS is knowledge. Otherwise you will have problems, because ASUS mobos are not that simple to manage if you do it with yourself.

 

[blueeyesm]

Otherwise you will have problems, because ASUS mobos are not that simple to manage if you do it with yourself.

What's masturbation got to do with managing a mainboard?? :lol:



Honestly, if you are not happy with what you bought afterwards due to poor parts or cheap fans, try another brand.

Like others on this forum, I too have worked with Asus bords. Sometimes, they have a great board model, sometimes they release a poor one. Just because its advertised as being a big bad 'L33t' board, and it might look great on paper, doesn't make it so.

I've dealt with boards that wouldn't work when an ATI video card was installed with an AMD CPU - it took three months for Asus to release a fix in the BIOS so they wouild be compatible. However, this was supposed to be the big bad board AMD fans were waiting for.

You should learn from this experience. Look at not only the manufacturer's warranty, but also look at what the retailer offers, regardless of being online or a brick 'n' mortar shop. Some places can assist you with replacing the board, and if their supply chain is good ennough, replace it with minimal downtime for you. Where I worked, we had a three business day turn around time for replacing boards, retail or OEM.

If you don't like dealing with Asus, deal with the shop you bought it from. If they won't help you, then you know to go elsewhere next time.

Let the buyer beware.

 

[netspiderz-net]

Otherwise you will have problems, because ASUS mobos are not that simple to manage if you do it with yourself.

What's masturbation got to do with managing a mainboard?? :lol:


:roll: I'm not sure about this?!

 

[1stBuild]

Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

post sense make not
grammar bad no understand what you say

This guy's post was quite easy to understand. The fact that you had problems understanding it says more about your mental abilities than anything else. The attitude you've displayed in this thread tells me your ideal career choice would be 'bureaucrat in a communist country'. Why waste your time with customers that demand service and fair treatment?

 

[ap90033]

Where is the store you own? What is the name? If you feel you are so right let us know so we can all exercise our freedom to buy what products we want from who we want. The customer is always right, ever heard of that?

By the way, My van that I bought had the battery die a few months after I bought it. THEY REPLACED IT WITH A BRAND NEW ONE FREE! Why? It was under warranty! What a concept.

From ASUS---
Motherboard 3 Year All ASUS motherboard purchased after November 1st, 1999 will carry 3 year limited warranty services. One year limited warranty is given to purchase made prior to this date.

Note: Warranty void for user removing serial number sticker on the motherboard . Please contact your reseller

Warning：
◎ Warranty period may differ regionally, please kindly check with your point of purchase.
◎ Warranty invalid if damage/dysfunction caused by improper handling/usage, destruction.
◎ Warranty invalid if system has been disassembled by end-user or non-ASUS-authorized repair centers.
◎ Warranty extension or special warranty package bought at point of purchase is not reflected in this chart.
For service during extended warranty coverage, please contact point of purchase.

AND HERE IS WHAT THEY LIST AS REASONS THEY WILL NOT REPAIR- (LOOK FOR FAN OR BATTERY MENTION HERE)
More than three circuits shorted

2 Board Burnt
3 Component Bent
4 Board Deformed
5 Pin breakage by customer
6 More than three circuits scratched
7 Cracked Pieces
8 Motherboard Oxidation

I dont see anything about fans or batteries...
Hmm
Oh did I mention I had this issue and they sent me a fan for free? They said it was covered under the Warranty. Took them forever to get it to me and they sent the wrong one.
Guess what I sold the board (used and I replaced the defective part myself since I have morals) and got a DFI Lanparty Ultra-D.

You better start listening to consumers bud, we buy the products that you sell. Or feel free to let everyone know your views PLEASE DO! Let us know if your sales go up or down.

 

[Alpha_Magnum]

I have been reading this thread and intend to share what I know about ASUS. Outside of a few odd boards I have purchased over the years every system has been built on ASUS. Till the socket 939 hit the suppliers I was mostly content with ASUS.

A8N-SLI (w/ that chipset fan) was the first 939 that I purchased. If you were to go to the ASUS support forum for that board you would see a huge list of complaints about that fan. That board lasted 3 weeks until that fan went bad. There was no 3rd party solution and ASUS did not make replacements available to dealers. So to correct the issue the board can be RMAed. I didn't do this as I purchased the board at a local store and simply brought it back and received an A8N-SLI Premium as a replacement.

This board I still have though it has had issues. After a few months I purchased another A8N-SLI Premium and noticed that even though both boards are the same REV and had identical BIOSes side by side they were slightly different.

I contacted customer support and explained the issue and was told that what I was seeing was impossible. I preceded to E mail the man a screen grab of each side by side to show him that the feature set for the RAM was different. He said that he would ship me a new BIOS chip but then the in pass was that I would have to pay $15.00 in shipping for one tiny chip.

I agreed and when being transferred to the BIOS department the woman in charge was not in and I left her voice mail. She never called back! I was never able to reach that department again.

The situation with your battery is not normal. Those batteries last for several years. If I were support on that board I would RMA the whole board back and ship another. What ASUS seems to be doing is attempting to get customers to pay for RMAs.

The best advice I can offer the poster of this thread is to go to the ASUS A8N-SLI forum and find out what to do in regards to the replacement fan. They made changes to the fan and it looks different. As it dies it gets extremely loud and then often spins more and more slowly. Eventually the chipset overheats. There is thermal adhesive on the Nforce chip so changing the fan can be problematic. Both your battery and fan should be fixed free of charge and the customer service people should apologize for any mistreatment you have received.

 

[Zerclon]

Also asus doesn't have a community like MSI, my previous board was a MSI (now I have the ASUS A8n-SLI Premium, no probs what so ever atm)
If I had a problem, there was always someone on the forum to help me out

 

[halcyon]

Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

I'm wondering why it occurred to me, straight off the bat, that I didn't want a mobo with a fan on it for the very reason I thought it might be noisy and fail...but this thought escapes those who are likely much more intelligent than I. I wouldn't buy a $160 motherboard with a fan on it if I can pay the same price and get one with passive cooling via a heat-pipe. Different logic, I guess.

 

[halcyon]

I have ASUS mobo as you see in the signature. IT is a great and stable motherboard. The only requirement that you need to have ASUS is knowledge. Otherwise you will have problems, because ASUS mobos are not that simple to manage if you do it with yourself.

...and I've proved you don't even need to have knowledge (I have very little, and none to spare on a mobo)...I'll be curious to see if this fan on this A8N-SLi Premium dies sometime soon. Oh wait, it doesn't have a fan?? How'd that happen? How did I get a motherboard without a chipset fan?? Oh wait...it's got a heatpipe. Oh, okay.

 

[antichrysler]

Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

post sense make not
grammar bad no understand what you say

This guy's post was quite easy to understand. The fact that you had problems understanding it says more about your mental abilities than anything else. The attitude you've displayed in this thread tells me your ideal career choice would be 'bureaucrat in a communist country'. Why waste your time with customers that demand service and fair treatment?

With a name like 1stbuild I expect you to have the highest of knowledge.

 

[Onus]

I have spent my entire career in some kind of user support role; I saw it that way when I was a LAN Administrator, Mail administrator, or "just" a technician; it was all user support. So despite a generally calm and patient demeanor, I feel well-qualified to say that Antichrysler, you are a dork. Pure and simple. You might be an excellent, knowledgeable technician, but your customer service skills are zilch. A client may know nothing about motherboards, or fans, or whether a battery charges or not, but he can probably run rings around either of us in something else, about which he knows a great deal. He buys a PC expecting it to work, that's all. When it doesn't, if it doesn't, it IS your job to make it right. No fuss, no bother, you make it right. The customer lives happier ever after, and remembers, and buys from you again.

 

[antichrysler]

Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

I'm wondering why it occurred to me, straight off the bat, that I didn't want a mobo with a fan on it for the very reason I thought it might be noisy and fail...but this thought escapes those who are likely much more intelligent than I. I wouldn't buy a $160 motherboard with a fan on it if I can pay the same price and get one with passive cooling via a heat-pipe. Different logic, I guess.

Hmm.... you appear to make a valid point. Perhaps one that may in fact be logical. According to some of the posters on this forum you are obviously wrong.