1. His post had some grammatical errors and typos, but it was nonetheless quite easy to understand. Your response clearly implied that it was basically unintelligible, which is total BS. His post DID make sense.
2. Obviously you intentionally misread my post. It is NOT my attitude, and it is NOT the type of material I would like to see. It was merely a prediction of what I might see next from YOU, and it was based on the distasteful derogatory remark you had already made about americans.
3. You have made several remarks that clearly puts you well into the idiot category. I HAVE read the thread, and you are wrong. It is not just about good customer service. I agree with you to a point that a battery is a consumable, but it is a fact that a CMOS battery should last for years. A battery that dies after a couple of months of use is more likely to indicate a faulty motherboard than a bad battery. If the battery needs to be changed every two months, then it is almost certainly due to a motherboard problem.
1. Yes. I could understand what he said. But it just made more sense to point out that he should be more thorough. We all know that bad grammar can lead to misleading sentences.
2. I suppose my remark about Americans could be interpretted as distasteful or derogatory. Yes I agree there are Southern Americans that are not inbred. The ones that are that give the ones that are just plainly idiotic the impression of being inbred. So if I may have called someone inbred who isn't; I apologize.
3. See I don't think you quite understand what is going on in this thread. Allow me to recap:
croc purchased an Asus motherboard, about two months later the battery died so he asked Asus for a new one. Asus would not provide him a new one so he went out and bought another motherboard.
Now, we both agree that a battery is a consumable. We both agree that motherboard batteries should last more than two months. Now, having said that. Is it Asus' responsibility to supply a new motherboard battery? Lets say hypothetically that motherboard sat on the resellers shelf for two years. Is this a defective battery? Is this Asus' fault? The truth is we don't know how long this battery was used.
Basically what I have said is that Asus is not required to replace this battery. Yes it is unfair to croc to have a motherboard with a dead battery. But such is life. A new battery will cost him $3 at any local computer store, or perhaps the reseller will supply him with a new battery. Croc has made no mention of going back to the reseller. I said if I worked for Asus I would have told him to get lost. I have plainly stated that if he came in to my store and asked nicely I would have given him a new battery just out of good customer service. Notice two different positions that seem to have been confused.
Next issue:
Croc purchased another Asus motherboard. The northbridge fan died after nine months. It is well known that these sleeve fans do not have the life expectancy of a ball bearing fan. I again mentioned that the fan is a consumable item. Assuming that this motherboard is brand new and has been stored properly the lifetime of the fan starts from the date it begins service.
Now, Croc again expects Asus to replace this fan. I would like to point out that I know several people with these motherboards and Asus is providing replacement fans, or in certain cases heat pipes, free of charge. As far as I can tell no one in this forum knows the operating environment of this motherboard. Does croc smoke? Does he live in a dusty environment and keep open windows? Is Crocs computer on 24/7? Only Croc will know the answer to that. Is it Asus' fault that this fan quit working? I would say no. Could Croc have put above average wear and tear on this fan? It is definitely a possibility. This is why fans are classified as a consumable item.
Based on these facts I don't think Asus owes him another fan. Could Asus give him another fan in the name of customer service? Yes, it is entirely within their rights. Croc has not mentioned speaking to the reseller. Should the reseller provide him a new fan? Well they are not obligated to. But they might do it given that the fan is worth $5 anyways and just to keep him happy.
If Croc came in to my store I would consider giving him a new fan. It all depends on his attitude. If he came in and started yelling and making a scene because the battery in his first motherboard died I would probably tell him to suck it up and buy another fan. If he came in and said "Hey the fan on my motherboard quit working, I was wondering if you could swap it for another one" I would probably do it just in the name of good service.
That's definately logically stated and
more than fair. Can we all leave it at that and stop the bashing? I think we ended up knocking each other more than I think we tried to help Croc. ...but I think Croc gets the point about consumables.