Tired of Asus' attitude....

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I have spent my entire career in some kind of user support role; I saw it that way when I was a LAN Administrator, Mail administrator, or "just" a technician; it was all user support. So despite a generally calm and patient demeanor, I feel well-qualified to say that Antichrysler, you are a dork. Pure and simple. You might be an excellent, knowledgeable technician, but your customer service skills are zilch. A client may know nothing about motherboards, or fans, or whether a battery charges or not, but he can probably run rings around either of us in something else, about which he knows a great deal. He buys a PC expecting it to work, that's all. When it doesn't, if it doesn't, it IS your job to make it right. No fuss, no bother, you make it right. The customer lives happier ever after, and remembers, and buys from you again.

Whoa! that really cuts coming from an inbred american. Go marry your cousin.
 
I just don't think customers really realize that those fans they're putting on those chipsets are sleeve-bearing...and, therefore, cheap. ...and if they pay $200 for a motherboard and it has a fan on it...that fan is still...sleeve-bearing...and , therefore, cheap with low life expectancy. That's just reality of it. That's why even lowly Dell doesn't use such part in their works, they know they'd have more serious warranty issues than they do already.

...but to be honest those, smarter than I, are likely enthusiasts...and, as such, it seems the quality of the components, and their likely failure, is something an enthusiast would check out.

I'm not excusing any manufacturer for making a cheapish product, unless its priced accordingly. ...but I'm shifting some of the liability to the enthusiast for buying it. No one wants a poorly built product if they can afford better but, really, if one has a PC full of sleeve-bearing fans, there's a good chance they'll be dying and noisy sooner than later. I understand that not everyone would consider that. Now, DFI and other manufacturers that only offer fan'd chipsets may be the exception, perhaps they're using dualbearing long-life fans. ...but...I doubt it. Please correct me if I'm wrong.

You have to realize that when a mobo manufacturer puts a fan on a chipset, its likely not the same quality as the fan that's going on your $300 video card. It's this cheap little 25 cent jobby that worked when they built the motherboard.

...and yes, please forgive my poor grammar.
 
I have spent my entire career in some kind of user support role; I saw it that way when I was a LAN Administrator, Mail administrator, or "just" a technician; it was all user support. So despite a generally calm and patient demeanor, I feel well-qualified to say that Antichrysler, you are a dork. Pure and simple. You might be an excellent, knowledgeable technician, but your customer service skills are zilch. A client may know nothing about motherboards, or fans, or whether a battery charges or not, but he can probably run rings around either of us in something else, about which he knows a great deal. He buys a PC expecting it to work, that's all. When it doesn't, if it doesn't, it IS your job to make it right. No fuss, no bother, you make it right. The customer lives happier ever after, and remembers, and buys from you again.

Whoa! that really cuts coming from an inbred american. Go marry your cousin.

Dude, in all fairness, not all Americans are from West Virginia, and, therefore, not all Americans have a higher liklihood of being inbred. Take it easy.

...but the idea that the customer is always right is a crock of $@#!. I work in IT customer service and I can definately tell you that many, if not most, of our customers have unrealistic expectations, despite our attempts to define those expectactions properly. No, this is not irrelevant to this topic. ...and yes, you'd think that a product with a 3-year warranty...would last, trouble-free...for 3 years. ...there's going to some bad eggs in the batch. You've gotta know that going in, especially as a PC enthusiast.
 
I have spent my entire career in some kind of user support role; I saw it that way when I was a LAN Administrator, Mail administrator, or "just" a technician; it was all user support. So despite a generally calm and patient demeanor, I feel well-qualified to say that Antichrysler, you are a dork. Pure and simple. You might be an excellent, knowledgeable technician, but your customer service skills are zilch. A client may know nothing about motherboards, or fans, or whether a battery charges or not, but he can probably run rings around either of us in something else, about which he knows a great deal. He buys a PC expecting it to work, that's all. When it doesn't, if it doesn't, it IS your job to make it right. No fuss, no bother, you make it right. The customer lives happier ever after, and remembers, and buys from you again.

Whoa! that really cuts coming from an inbred american. Go marry your cousin.

Dude, in all fairness, not all Americans are from West Virginia, and, therefore, have a higher liklihood of being inbred. Take it easy.

...but the idea that the customer is always right is a crock of $@#!. I work in IT customer service and I can definately tell you that many, if not most, of our customers have unrealistic expectations, despite our attempts to define those expectactions properly. No, this is not irrelevant to this topic. ...and yes, you'd think that a product with a 3-year warranty...would last, trouble-free...for 3 years. ...there's going to some bad eggs in the batch. You've gotta know that going in, especially as a PC enthusiast.

You're right. If you're American I apologize. I didn't mean to put you in the same category as some of the other members of this forum. So far you and the other guy who made the comment about suing Apple for scratched Ipod screens are the ones that have made the most sense.
 
The situation with your battery is not normal. Those batteries last for several years.

I complained of short battery life to ASUS several years back with my P2B-F. I going through batteries about 1 per month, if the system was shut down at night. At $5 a pop this would have added up to about $60/year! Did ASUS ever respond? No, This is why they have a bad reputation. If I kept replacing the battery, I could have easily spent more on batteries than I paid originally for the motherboard.

The point is, yes one battery every months over the life of a motherboard can add up. To battle the never ending battery drain, I resorted to just reseting the bios every time the system is powered down.

At one time reviewers used to 'exercise' a companies tech support system, I haven't seen this lately.
 
That stinx. CMOS batteries should last years. Period. They always have and I can't see them storing so much information now that this should justifiably change.

I've ranted about how much I like this A8N-SLi Prem that I'm using but if I start having issues like that...I'll be pissed. Yeah, a battery is a consumable...but any moron, including myself, knows that they should last YEARS. P E R I O D . Okay...but to be fair you don't know how many months/years batteries sit in the motherboard before you got it. I know, that's a poor excuse.... Still, once you put a brand spanking new battery in...you should really able to forget about it for the likely use of the motherboard...2/3 years, eh?

Asus is a gulity of some poor engineering as any other mobo company, ...and when that's found, they should be willing to honor their warranties in the customer's favor, at their loss if necessary, if they want to maintain a good reputation. ...and start using ballbearing fans on their chipsets if they insist on cheap fan solutions...grumble. See, this is how a good Kendall Jackson can affect one's outlook.
 
Amn now in possession of a spanking new DFI. (Up yours, ASUS...) And I DID NOT buy it from any store that 'Mr. Customer is always an idiot, wrong, misguided...' works in.

I suppose I should have phrased my battery situation a bit more clearly... The a8n-32 sli's battery can't hold the BIOS settings for more than two months... Got tired of buying batteries. And they're not cheap, either. Six month's worth is about 30 AUD so far... (Let's see, that's 60 AUD a year maintenance on a MB with a 3 year warranty... Just replacing consumables. My six color printer doesn't cost me that much in ink!)

I suspect a shorted cap. I should find it and replace it myself, I know, as caps are also a consumable.

Anyway, anyone want an asus a8n-sli deluxe with a 'bubbled' northbridge chipset? I think it has a life expectancy of about a week... But it DOES have a Zalman passive heatsink on it...

Or how about an asus a8n-sli 32 deluxe that loses its bios settings every few days? Unless you leave it on 24 x 7... Or replace the battery every 60 days...

Guess not... Don't hear a whole lot of shouting 'Give 'em to me! Give 'em to me!'

I'll change the sig Sat. after I take out the latest ASUS mistake.
 
Surely the cost of the, in this case, motherboard comes into the equation?


If a motherboard cost $40 and you had to spend $13 a few months after, that's almost half the cost again.

Ouch if you're on a budget, but then maybe you sholdn't be so cheap (I mean me too, I upgrade on a serious budget).

You're get mad that you had to spend that extra when you hadn't planned to, and perhaps oculdn't afford to.


If a motherboard cost $160 and you had to spend another $13 after a couple of months, you'd be upset that all the extra you paid which you thought might be going into quality as well as features, wasn't worth it because of the quality.

Wouldn't you then be mad that the so called quality you paid for isn't up to very much?

Personally I couldn't blame the OP for wanting to RMA the board, quality control should have ensured a good battery was put in, and a well made fan that wouldn't die after a month or two.

post sense make not
grammar bad no understand what you say

This guy's post was quite easy to understand. The fact that you had problems understanding it says more about your mental abilities than anything else. The attitude you've displayed in this thread tells me your ideal career choice would be 'bureaucrat in a communist country'. Why waste your time with customers that demand service and fair treatment?

With a name like 1stbuild I expect you to have the highest of knowledge.

Expect what you want, at least I had no problem understanding the guy. I also suspect there are very few on this forum that are so retarded that they didn't understand him. You seemed to proudly place youself in this exclusive small group (or maybe not a group; is there such a thing as a group of one).

I have spent my entire career in some kind of user support role; I saw it that way when I was a LAN Administrator, Mail administrator, or "just" a technician; it was all user support. So despite a generally calm and patient demeanor, I feel well-qualified to say that Antichrysler, you are a dork. Pure and simple. You might be an excellent, knowledgeable technician, but your customer service skills are zilch. A client may know nothing about motherboards, or fans, or whether a battery charges or not, but he can probably run rings around either of us in something else, about which he knows a great deal. He buys a PC expecting it to work, that's all. When it doesn't, if it doesn't, it IS your job to make it right. No fuss, no bother, you make it right. The customer lives happier ever after, and remembers, and buys from you again.


Whoa! that really cuts coming from an inbred american. Go marry your cousin.

Another example of outstanding whit. Now I'm just waiting for 'Your mama..', or how about posting your prejudice views on jewish or black people next?
 
1. His post was crappily written. If you cannot be bothered to type your response and make sure it makes sense you probably should not be allowed to post.

2. There is nothing wrong with Jewish or Black people. If that is your attitude or the type of material you would like to see on this forum then I suggest you find a new place for posting your hate filled ideas.

3. You are an idiot among other users of this forum that have misplaced their common sense before they start posting. If you actually read through the thread that it would be good customer service to help croc. But it is not required.
 
1. His post was crappily written. If you cannot be bothered to type your response and make sure it makes sense you probably should not be allowed to post.

2. There is nothing wrong with Jewish or Black people. If that is your attitude or the type of material you would like to see on this forum then I suggest you find a new place for posting your hate filled ideas.

3. You are an idiot among other users of this forum that have misplaced their common sense before they start posting. If you actually read through the thread that it would be good customer service to help croc. But it is not required.

1. His post had some grammatical errors and typos, but it was nonetheless quite easy to understand. Your response clearly implied that it was basically unintelligible, which is total BS. His post DID make sense.

2. Obviously you intentionally misread my post. It is NOT my attitude, and it is NOT the type of material I would like to see. It was merely a prediction of what I might see next from YOU, and it was based on the distasteful derogatory remark you had already made about americans.

3. You have made several remarks that clearly puts you well into the idiot category. I HAVE read the thread, and you are wrong. It is not just about good customer service. I agree with you to a point that a battery is a consumable, but it is a fact that a CMOS battery should last for years. A battery that dies after a couple of months of use is more likely to indicate a faulty motherboard than a bad battery. If the battery needs to be changed every two months, then it is almost certainly due to a motherboard problem.
 
1. His post had some grammatical errors and typos, but it was nonetheless quite easy to understand. Your response clearly implied that it was basically unintelligible, which is total BS. His post DID make sense.

2. Obviously you intentionally misread my post. It is NOT my attitude, and it is NOT the type of material I would like to see. It was merely a prediction of what I might see next from YOU, and it was based on the distasteful derogatory remark you had already made about americans.

3. You have made several remarks that clearly puts you well into the idiot category. I HAVE read the thread, and you are wrong. It is not just about good customer service. I agree with you to a point that a battery is a consumable, but it is a fact that a CMOS battery should last for years. A battery that dies after a couple of months of use is more likely to indicate a faulty motherboard than a bad battery. If the battery needs to be changed every two months, then it is almost certainly due to a motherboard problem.

1. Yes. I could understand what he said. But it just made more sense to point out that he should be more thorough. We all know that bad grammar can lead to misleading sentences.

2. I suppose my remark about Americans could be interpretted as distasteful or derogatory. Yes I agree there are Southern Americans that are not inbred. The ones that are that give the ones that are just plainly idiotic the impression of being inbred. So if I may have called someone inbred who isn't; I apologize.

3. See I don't think you quite understand what is going on in this thread. Allow me to recap:
croc purchased an Asus motherboard, about two months later the battery died so he asked Asus for a new one. Asus would not provide him a new one so he went out and bought another motherboard.

Now, we both agree that a battery is a consumable. We both agree that motherboard batteries should last more than two months. Now, having said that. Is it Asus' responsibility to supply a new motherboard battery? Lets say hypothetically that motherboard sat on the resellers shelf for two years. Is this a defective battery? Is this Asus' fault? The truth is we don't know how long this battery was used.

Basically what I have said is that Asus is not required to replace this battery. Yes it is unfair to croc to have a motherboard with a dead battery. But such is life. A new battery will cost him $3 at any local computer store, or perhaps the reseller will supply him with a new battery. Croc has made no mention of going back to the reseller. I said if I worked for Asus I would have told him to get lost. I have plainly stated that if he came in to my store and asked nicely I would have given him a new battery just out of good customer service. Notice two different positions that seem to have been confused.

Next issue:
Croc purchased another Asus motherboard. The northbridge fan died after nine months. It is well known that these sleeve fans do not have the life expectancy of a ball bearing fan. I again mentioned that the fan is a consumable item. Assuming that this motherboard is brand new and has been stored properly the lifetime of the fan starts from the date it begins service.

Now, Croc again expects Asus to replace this fan. I would like to point out that I know several people with these motherboards and Asus is providing replacement fans, or in certain cases heat pipes, free of charge. As far as I can tell no one in this forum knows the operating environment of this motherboard. Does croc smoke? Does he live in a dusty environment and keep open windows? Is Crocs computer on 24/7? Only Croc will know the answer to that. Is it Asus' fault that this fan quit working? I would say no. Could Croc have put above average wear and tear on this fan? It is definitely a possibility. This is why fans are classified as a consumable item.

Based on these facts I don't think Asus owes him another fan. Could Asus give him another fan in the name of customer service? Yes, it is entirely within their rights. Croc has not mentioned speaking to the reseller. Should the reseller provide him a new fan? Well they are not obligated to. But they might do it given that the fan is worth $5 anyways and just to keep him happy.

If Croc came in to my store I would consider giving him a new fan. It all depends on his attitude. If he came in and started yelling and making a scene because the battery in his first motherboard died I would probably tell him to suck it up and buy another fan. If he came in and said "Hey the fan on my motherboard quit working, I was wondering if you could swap it for another one" I would probably do it just in the name of good service.
 
1. His post had some grammatical errors and typos, but it was nonetheless quite easy to understand. Your response clearly implied that it was basically unintelligible, which is total BS. His post DID make sense.

2. Obviously you intentionally misread my post. It is NOT my attitude, and it is NOT the type of material I would like to see. It was merely a prediction of what I might see next from YOU, and it was based on the distasteful derogatory remark you had already made about americans.

3. You have made several remarks that clearly puts you well into the idiot category. I HAVE read the thread, and you are wrong. It is not just about good customer service. I agree with you to a point that a battery is a consumable, but it is a fact that a CMOS battery should last for years. A battery that dies after a couple of months of use is more likely to indicate a faulty motherboard than a bad battery. If the battery needs to be changed every two months, then it is almost certainly due to a motherboard problem.

1. Yes. I could understand what he said. But it just made more sense to point out that he should be more thorough. We all know that bad grammar can lead to misleading sentences.

2. I suppose my remark about Americans could be interpretted as distasteful or derogatory. Yes I agree there are Southern Americans that are not inbred. The ones that are that give the ones that are just plainly idiotic the impression of being inbred. So if I may have called someone inbred who isn't; I apologize.

3. See I don't think you quite understand what is going on in this thread. Allow me to recap:
croc purchased an Asus motherboard, about two months later the battery died so he asked Asus for a new one. Asus would not provide him a new one so he went out and bought another motherboard.

Now, we both agree that a battery is a consumable. We both agree that motherboard batteries should last more than two months. Now, having said that. Is it Asus' responsibility to supply a new motherboard battery? Lets say hypothetically that motherboard sat on the resellers shelf for two years. Is this a defective battery? Is this Asus' fault? The truth is we don't know how long this battery was used.

Basically what I have said is that Asus is not required to replace this battery. Yes it is unfair to croc to have a motherboard with a dead battery. But such is life. A new battery will cost him $3 at any local computer store, or perhaps the reseller will supply him with a new battery. Croc has made no mention of going back to the reseller. I said if I worked for Asus I would have told him to get lost. I have plainly stated that if he came in to my store and asked nicely I would have given him a new battery just out of good customer service. Notice two different positions that seem to have been confused.

Next issue:
Croc purchased another Asus motherboard. The northbridge fan died after nine months. It is well known that these sleeve fans do not have the life expectancy of a ball bearing fan. I again mentioned that the fan is a consumable item. Assuming that this motherboard is brand new and has been stored properly the lifetime of the fan starts from the date it begins service.

Now, Croc again expects Asus to replace this fan. I would like to point out that I know several people with these motherboards and Asus is providing replacement fans, or in certain cases heat pipes, free of charge. As far as I can tell no one in this forum knows the operating environment of this motherboard. Does croc smoke? Does he live in a dusty environment and keep open windows? Is Crocs computer on 24/7? Only Croc will know the answer to that. Is it Asus' fault that this fan quit working? I would say no. Could Croc have put above average wear and tear on this fan? It is definitely a possibility. This is why fans are classified as a consumable item.

Based on these facts I don't think Asus owes him another fan. Could Asus give him another fan in the name of customer service? Yes, it is entirely within their rights. Croc has not mentioned speaking to the reseller. Should the reseller provide him a new fan? Well they are not obligated to. But they might do it given that the fan is worth $5 anyways and just to keep him happy.

If Croc came in to my store I would consider giving him a new fan. It all depends on his attitude. If he came in and started yelling and making a scene because the battery in his first motherboard died I would probably tell him to suck it up and buy another fan. If he came in and said "Hey the fan on my motherboard quit working, I was wondering if you could swap it for another one" I would probably do it just in the name of good service.

That's definately logically stated and more than fair. Can we all leave it at that and stop the bashing? I think we ended up knocking each other more than I think we tried to help Croc. ...but I think Croc gets the point about consumables.
 
i have used asus for my last 4 setups never had any complaints till i bougt a 805d and their P5VD1-X... now I never bought a really cheap board from themn before and it states that it has overclocking ability to change the voltage on CPU... However it does not .. very dissapointed in ASUS for this. and wonder if there is a change in there buisness structure due to all the complaints.
 
Still waiting for the name and location of that "customer focused" company of yours...

I have built and sold over a hundred pc's and Every One that has ever had ANY issue in the warranty period has been taken care of by the company. This includes Asus, Abit, DFI, etc and they all have stood behind their products. I have never heard mention about consumables and think it is silly. The fan costs them next to nothing... Oh and I have a few motherboards still running after 7 years with the SAME FAN on it...

PS I am American and have no one inbred in my family. Stop the hate.
 
I'd like to say that all these "computer forums" are packed with disgruntled IT personell with AN_AXE_TO_GRIND. I'm a civil engineer, and in my field I would never succumb to calling my clients names as you IT types feel justified in doing. And yes I can run circles around most of you geniuses. You sit in these rooms and just wait to pounce on any little misquote or shortcoming. You lead sad little lonely lives devoid of meaning and justify your pathetic lives by hammering on people who have the brains not to peg themselves into a sad little life. I have a wife and a successful child, I have a home in the city and a farm in the country I have won awards for my designs and make many people happy with my work. I am debt free and have many friends. You can shove consumables up your *** and be comforted by the FACT that you and your ilk have led consumers rights and reasonable expectations down the toilet with your banners waving high that read " I'll live and they'll learn".


I find it quite fun saying what I do and I will troll these forums gently reminding you that you are just men and to not assist your fellow man in gaining knowledge is an abomination to science. Go back to mommies basement and pretend you're masters of the universe and let the rest of us help each other.
 
@ Croc,

I am certain you will be happy with your new DFI.
If you have any problems with it please drop by the DFI-Street fourms (I use the same screen nic on it).
Get an RMA and have that ASUS repaired...then sale it.
Like I said ASUS is well aware of the faulty caps and fans they have been getting from thier supplyers and will fix the issue IF you RMA it.


@ antichrysler,

You keep talking about "your shop"...but it is not your shop,your just some employee and clearly not even that good of one.

Z
 
Ohh cookie for you...

I am a Project Coordinator and am very happy with what I do. I am fairly certain you cannot run "circles around" me but I am happy that you think so... Anyway I also have TWO wonderful children and a very attractive wife (In fact you could not tell she has had children which is amazing) who is also my best friend. I am very happy at home, at work, and at play, shoot even when I die I am saved and will be going to a better place so I feel my future is very bright. I do however tend to lay into people who say stupid things.

PS- Dont come in a forum slamming and generalizing people and then claim to be so smart, it makes you sound dumb. Jesus Loves you though so smile and move on!!!
 
It is human nature to enjoy being productive and useful, so I am glad I like doing user support, since that's what I do. I come here to learn things (I certainly have), and maybe to teach a few things too. I was pleasantly surprised when I googled my own name on a whim a few years ago and came up with similar newsgroup postings I think from '91 where I was answering some questions. This was a good tidbit to show consistency on my resume.
No, I've never been married, but computers and my chosen career have nothing to do with it.
I'm not sure I know jack about civil engineering, but I don't claim to, so that's ok. I am confident that if I need information on civil engineering, I'll have the sense to ask someone qualified, just as civil engineers have asked me to help them set up their networks.

Because of this particular thread, I'm going to proactively replace the fan on my Abits' (both of them) Northbridge, even before they have problems. No, they're not "consumables" any more than the shocks on a car are, but they do wear out and need to be replaced.
 
Halycon, I think you're right. This forum has turned into nothing more than a bashing fest. I personally am tired of debating this issue. I made a post explaining how I arrived to the conclusion that I did. People continue their insults. I have explained myself enough, and if other members of this forum still cannot understand the concept of a consumable, or the distinction between what a company or store is required to do and what they should do (ie for good customer service) then that is just the way it is.

In response to jtt283's last post. Shocks on your car are not consumables. But motor oil is. Fans to computers are like motor oil to your car. Surely you agree that motor oil is a consumable.

Croc, I am happy you have a new motherboard with a working battery and fan. Just out of curiousity, did you ever contact the reseller about the issues you were having?
 
buddy, i dont think you understand what a consumable is either. its like you learned a new word, and just ver eager to use it over and over again. a capacitor is a consumable, a pci slot is a consumable, a cpu socket is consumable, they ALL wear down with use. by the way, a warranty from the manufacturer is not 30 days, its always a year or more for non-oem, so theyre protected from worksmanship defects for a year, and not 30 days. stop being a little arrogant bitch, and stop sticking up for a company's shitty business practice.
 
I'm a business owner, and in my business a one year warranty is a One Year Warranty.

I'm just surprise as to many of us here that you have that fault on your computer; I've use asus about 90% of my installation and never have problems with them.

I'd say you should get your warranty covered. After all its parts failed during warranty period.
Unless you overclock the board.
 
What is the matter with some of you. Can't stand someone bad-mouthing Asus? A battery or fan should be covered within the manufacturer's warranty period. A lithium battery should last well beyond even a 3 year warranty period. And if you want to use cheap bearing fans, go ahead, but if they fail, be stand up and cover it. If a battery is a consumable, how many of you would just suck it up and buy a new one if it was your car battery that failed in new car after only a few months. I didn't think so. The attitude of some of you certainly wouldn't keep me as a customer of yours for very long. Customer service is what makes our shop distinguishable from the Dells, HPs, and Gateways of the world. I'd give a customer a new battery before I'd tell him it was his responsibility on a nearly new board. It's the right thing to do.