Tired of Asus' attitude....

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I think I've been misleading or misread. I was talking about the DISGRUNTLED individuals that pick on every little minutia. As for running circles around you, well....that was just salacious to get feedback 😉 I was also pointing to the poster that seems to feel that selling a product and then backing it up with little more than lip service has led consumer protection down the toilet. Nothing has led the way more than the computer industry. In no other industry I'm aware of where their level of nonservice be tolerated. He also was showing a quite contemptuous attitude towards the very people who are responsible for putting food in his mouth. I didn't mean to imply that IT workers in general were deficient in any way as I know some of them and they are all quite nice. Which I'm sure you are :) I apologise for not being clearer.
 
I think I've been misleading or misread. I was talking about the DISGRUNTLED individuals that pick on every little minutia. As for running circles around you, well....that was just salacious to get feedback 😉 I was also pointing to the poster that seems to feel that selling a product and then backing it up with little more than lip service has led consumer protection down the toilet. Nothing has led the way more than the computer industry. In no other industry I'm aware of where their level of nonservice be tolerated. He also was showing a quite contemptuous attitude towards the very people who are responsible for putting food in his mouth. I didn't mean to imply that IT workers in general were deficient in any way as I know some of them and they are all quite nice. Which I'm sure you are :) I apologise for not being clearer.
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I think one fundamental difference you have between a civil engineer and IT personnel is that when a civil engineer designs a bridge; they don't have to worry about the end user "tweaking" or removing pillars from it. As IT personnel we have have to deal with with end users that are less than knowledgable about what they are actually doing.
 
ASUS aint as bad as MSI's poor quality, and yeah - ASUS = big deal?

Gigabyte - i used to back ASUS's quality and performance (or capabilities eg overclocking) but not anymore - iv had far better luck with Gigabyte so.

Personal Preference?
 
I think that it is freakin ridiculous that after spending $200 or more for a board that you only get 15+ kb/s downloads for updates and what not from these manufacturers..... :x

And as for hardware support, I haven't yet seen a company worth talking about.
 
ASUS aint as bad as MSI's poor quality, and yeah - ASUS = big deal?

Gigabyte - i used to back ASUS's quality and performance (or capabilities eg overclocking) but not anymore - iv had far better luck with Gigabyte so.

Personal Preference?
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I would say so. Personally I have never had a bad Asus board. I had a bad batch of MSI's. Never really tried Gigabyte. If every company was perfect no one would prefer one board over another 😀
 
I think that it is freakin ridiculous that after spending $200 or more for a board that you only get 15+ kb/s downloads for updates and what not from these manufacturers..... :x

And as for hardware support, I haven't yet seen a company worth talking about.
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Uhh.... the download speed depends on your internet connection... not your motherboard.

I think we can all agree that Kingston's Custom Service is awesome. I have yet to find a manufacturer that is easier to deal with.
 
Uhh.... the download speed depends on your internet connection... not your motherboard.
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I think he/her means that Asus' website/FTP traffic is so high that anything you download from them feels like it takes forever, regardless of your internet connection's speed. I've had the same complaint myself. If I were younger, I'd say "It really p*ssed me off!".
 
I'm not saying that the mobo affects download speed....I mean that all these companies are the same, and its not just me finding this.

As for Asus boards, I seen em' crap out, and the one I have now (would be running if it weren't for bfg) seems pretty decent. I guess it involves luck as well as picking a reliabile brand name.

Before anyone goes jumping to conclusions about this company or that, also see if all of your components are quailty ones. A bad PSU on a kick-ass board may be enough to kill it.

But if you want reliability at the cost of any sensible performance, get a Biostar M7VIQ, its crap, I got it used for $20, its even been dropped and had the ethernet port cracked off, reads temps wrong, plain out sucks, but it never let me down once. :wink:
 
ASUS aint as bad as MSI's poor quality, and yeah - ASUS = big deal?

Gigabyte - i used to back ASUS's quality and performance (or capabilities eg overclocking) but not anymore - iv had far better luck with Gigabyte so.

Personal Preference?
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MSI? Yeah. I GAVE AWAY one of their boards after three BIOS updates. I was still getting random lockups. The latest on the user support web site? "It is more stable if you use DIMM slots 3 & 4. Don't use 1 & 2". Wow. But that's ok. Lesson learned. No more MSI boards for me.

I also have to agree that Asus support sucks. I had a bad fan on a Epox motherboard once. They sent me a new one in the mail. No RMA needed. No questions asked. But they did remind me that if I broke the board installing it, warranty period is over. 🙂 Good user support! (At least, it was for me, because like most of you, I'm comfortable doing this kind of stuff.) The board is still in service by the way, in my mom's computer. It's an old socket-a.

I have a RAID card that won't work in an ASUS motherboard, the A8N-E. I am unable to boot an existing install from the EIDE hard drive connected to the board when the card is installed. I also can't boot the windows install from the CD when the raid card is installed. It simply reboots, over and over and over. I emailed ASUS with this information, the error message, and said that I had the identical error with the A8N32-SLI with a DIFFERENT raid card unless I went back to an earlier BIOS. I told them that their BIOS flashing software prevented me from going to an earlier BIOS with this board. ASUS response, AFTER 10 days, was 'Re-install windows'. Sorry, but I'd have to have been able to BOOT the windows install CD with the raid card installed. They didn't read the e-mail, and still took ten days to respond. I politely replied and told them that I couldn't boot windows with the raid card installed, not from the hard drive OR the install from the install CD. I also told them that the latest BIOS for a similar board of theirs has the same problem with a different raid card from a different manufacturer (again). I also reminded them that it is only the most recent BIOS that has the problem, and reminded them that this information was also in the prior email. That was over a week ago. No response yet. How many of you think ASUS will even acknowledge the problem?
btw - just for fun, I thought I'd mention, the fan on this board is going bad also. It's quite noisey. But I'm not even going to bother ASUS with this one. I'll just throw another of my chipset fans on. I have a small stock of computer fans of various sizes. When you think about it, it's cheaper for me to do this than to spend the time with Asus. 🙂 (and just so I don't get flamed by the first poster, I do agree that a battery problem within the first couple months of board use is probably not a battery problem. It is probably a board problem. I've never had to replace one.)

ASUS makes some great stuff, but if anything goes wrong with one of their boards, you are 99% on your own. The other 1% of us will be lucky to get an RMA, but if it takes ten days to read an email (incorrectly) and respond (without giving any help at all), I shudder to think of when I'd get the board back, and if it would work when I did.

I'll probably be going with Gigabyte or Epox in the future also, simply for their user support. If anyone knows of any other good board manufacturers that stand behind their product, I'd be happy to hear it.
 
STILL WAITING FOR THAT BUSINESS NAME and address... You don't seem very eager to post this info even though you seem to feel your opinion of customer service and warranties is THE right answer. Please let us know so we can do some "word of mouth" advertising by telling the other consumers we know how you run things. Let them be the judge.
Thanks so much.
:lol:
 
STILL WAITING FOR THAT BUSINESS NAME and address... You don't seem very eager to post this info even though you seem to feel your opinion of customer service and warranties is THE right answer. Please let us know so we can do some "word of mouth" advertising by telling the other consumers we know how you run things. Let them be the judge.
Thanks so much.
:lol:
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Come on guy/gal, let it go. Sheeesh.
 
Uhh.... the download speed depends on your internet connection... not your motherboard.
Click to expand...

I think he/her means that Asus' website/FTP traffic is so high that anything you download from them feels like it takes forever, regardless of your internet connection's speed. I've had the same complaint myself. If I were younger, I'd say "It really p*ssed me off!".

Ahh... Thanks for pointing that out. After re-reading his original post I realized I completely misinterpreted what he said.
 
Yeah I do agree with you. That is pretty crappy support on Asus' part. Asus definitely has to do something about their service after the sale. The entire problem of not working with a raid card is B.S. Just a suggestion for perhaps putting the old bios back on is you may want to try using the DOS utility. Yes I know. I cringe at dos too. But if I remember correctly you can force it to overwrite the newer version.

As for MSI. That is also pretty crappy. I've heard people mentioning RAM should always go in slots 1 and 2. Perhaps it's just someone being pedantic. I remember my MSI story. Here's a tale if you've ever heard one:
I bought a refurbished MSI board from a local computer store, I was assured it would work just fine. I put my Athlon 900 on it and it just completely fried it. So I took it back to the store I bought it and they tried putting one of the stores Durons on it. Cooked the Duron too. So anyways got another MSI board (that just happened to be all they had in stock) and put another Duron on it and it worked just fine. So no problems. The store didn't have another Athlon 900 to give me so they agreed to give me the replacement board for the original dud I had bought and the Duron at a discounted price.

So anyways, I made an RMA and the replacement for this otherboard came in. Took about a month to get here. Showed up and MSI didn't pay the customs. I phoned them and they cleared it after another 3 days. This board I was told by MSI is brand new, just that it was old stock. So by this point my friend had given me his Athlon 1GHz and I decided to put it on there. This worked for about 2 days and then it cooked the Athlon as well as itself.

I spent about 3 or 4 weeks arguing with MSI about this board and eventually they sent me a new motherboard as well as another Athlon 1GHz. I gave the Athlon 1GHz back to my girl friend who just needed a PC for word processing. Meanwhile I had this other MSI board sitting there and my friend needed a board for this Athlon 1800+ he had sitting around his house. I gave him the board and after about 8 hours of use the system shut off on it's own and cooked his 1800 as well as itself. At that point I just gave up on MSI and I sold the board on ebay. I guaranteed it would be DOA and someone bought it for 1c.
 
Wow, horror story man. No MSI for me. I know some people have had bad experiences with ASUS to but I have had two of their boards and never had a problem. I plan on buying ASUS from now on.
 
Yeah i'm more or less in the same boat. I've had three Asus boards for my own personal use and I haven't had a problem with any one of them. I've built lots of Asus systems for friends and family as well as customers at our store. We had one board that was DOA and another board that failed when we were updating the BIOS to add CPU support.

The ones that were DOA were at the store too 😀

I think my favorite story that's a testament to Asus is a few years ago I was the project manager for a computer display on silent and overclocked PC. Usually the two don't go hand in hand but we built our own watercooling system and had a peltier going. Anyways where I was going with this is being poor students we only had parts that were donated to us. We ended up with an Asus P2B motherboard where the keyboard wouldn't work. Took a look at the motherboard and the inductor right after the PS/2 port was gone. We just took some solder and shorted out the inductor and it worked great. Amazingly until about a month ago that board was still in use by my friend. It wasn't replaced because it didn't work. It was replaced because a Celeron 333 wasn't fast enough 😀
 
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