Question TOSHIBA SSD KBG30ZMV512G not deducted shows unknown

[Luckybhambra]

my main SSD is not loading after windows update crashed.
can anyone please help
here is the report from Speccy

KBG30ZMV512G TOSHIBA
Manufacturer TOSHIBA
Interface Unknown
Capacity 0 B
Real size 0 bytes
RAID Type None
S.M.A.R.T
S.M.A.R.T not supported

its laptop MSI GL73 9sc-027
only 5 months old so SSD is new came along with it.

see the specs and the bold with bigger font is SSD which shows unknow. it happened after windows update crashed few days back, and for now i have added my old HDD with windows 10 to use my laptop.
the data on SSD is important for me, please help me.

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 9750H @ 2.60GHz 45 °C
Coffee Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1330MHz (19-19-19-43)
Motherboard
Micro-Star International Co. Ltd. MS-17C8 (U3E1)
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel UHD Graphics 630 (MSI)
4095MB NVIDIA GeForce GTX 1650 (MSI) 41 °C
SLI Disabled
Storage
931GB TOSHIBA MQ01ABD100 (SATA ) 39 °C
0B KBG30ZMV512G TOSHIBA (Unknown )
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio

 

[Colif]

Speccy doesn''t know what my Samsung NVME interface is either, that seems to be Speccy, and not drives.

Try using something like crystaldiskmark

Toshiba appear to have been taken over, this software might help with the drive - https://personal.kioxia.com/en-emea/software/ssd-utility.html

 

[Luckybhambra]

Speccy doesn''t know what my Samsung NVME interface is either, that seems to be Speccy, and not drives.

Try using something like crystaldiskmark

Toshiba appear to have been taken over, this software might help with the drive - https://personal.kioxia.com/en-emea/software/ssd-utility.html

yes i have tried that software too, still no luck

 

[Colif]

0B KBG30ZMV512G TOSHIBA (Unknown )

interesting drive size...

Every result i find for that shows a failed ssd. You might need to contact MSI to get a new one since laptop should be under warranty still.

if its showing as 0 there is a chance you can't get anything back off it. Its dead. I don't think you can get any info off it without sending it somewhere for recovery and that isn't cheap.

you can try running this and see if it can see drive - https://itsfoss.com/create-live-usb-of-ubuntu-in-windows/

 

[Luckybhambra]

as I have opened up the laptop to install HDD, think the warranty is void now, isn't it ?