Hi there. I have an MSI GF62 with an annoying touchpad problem that I was wondering if anyone had any advice for. For a while it's being doing this thing where it'll work fine after a reboot (could be 10 mins or a few hours, but usually less than 30 mins) but then become laggy and freeze. Sometimes given time it'll unfreeze, but not always. If I attach an external mouse it works fine. It doesn't seem to freeze up because there's high CPU useage. When the touchpad is working, it functions perfectly.
I've updated the driver. Updated windows. Checked the touchpad status (says working ok even when frozen.) Tried turning the touchpad on and off with the keyboard. Run the trouble shooter (says nothing wrong.)
I called MSI but they were pretty unhelpful. (Basically they couldn't give advice on this over the phone and to send the computer into them but that's a real pain since it means I'll be without a computer for weeks and have to do a complete wipe and re-install of everything when I get it back.)
Since its working on a reboot, does that mean it could be a software rather than hardware problem and any suggestions on anything else I could do before sending it in to MSI?
Thanks
Edit: Just to be clear, the computer itself is never frozen, only the touchpad.
I've updated the driver. Updated windows. Checked the touchpad status (says working ok even when frozen.) Tried turning the touchpad on and off with the keyboard. Run the trouble shooter (says nothing wrong.)
I called MSI but they were pretty unhelpful. (Basically they couldn't give advice on this over the phone and to send the computer into them but that's a real pain since it means I'll be without a computer for weeks and have to do a complete wipe and re-install of everything when I get it back.)
Since its working on a reboot, does that mean it could be a software rather than hardware problem and any suggestions on anything else I could do before sending it in to MSI?
Thanks
Edit: Just to be clear, the computer itself is never frozen, only the touchpad.