[SOLVED] Two Hard Drive crashes on different computers

[tljm]

My husband's 3 year old HP computer had a hard drive crash yesterday. We had an older Dell computer that we updated with security updates and setup for him to use. Today this Dell computer had a hard drive crash. Is there anything we can do?

 

[rgd1101]

what did he do to crash it?

 

[tljm]

He didn't do anything. ON the HP, he was working and heard a ticking sound and it rebooted with the screen saying it had crashed. On the Dell, it just rebooted with the screen saying it had crashed. We ran diags on both and they didn't show a hard drive.

 

[rgd1101]

sound like they both die. get a ssd. it harder to crash

 

[SkyNetRising]

it rebooted with the screen saying it had crashed.

What do you mean by this?
Can you show photo of the screen?

Did it look like this?
What was written on the bottom line?

 

[tljm]

It says STOP CODE: SYSTEM SERVICE EXCEPTION

 

[SkyNetRising]

Here some ways of diagnosing System Service Exceptions:

How To Fix System Service Exception Error In Windows 10: Another Blue Screen Of Death | WhatsaByte

System Service Exception is one of Windows BSOD errors, along with many other ones, such as DPC Watchdog Violation, Bad Pool Header, or System Thread

whatsabyte.com

System Service Exception in Windows 10 [BSoD Diagnosed & Fixed]

Don't let the System Service Exception BSOD get in your way! Start by checking your drivers and remove this stop code easily with our tips.

windowsreport.com

Most likely has nothing to do with any hdd issues.

 

[ohio_buckeye]

Could be you've got ram issues. But if the computers are a few years old and were previously running fine, I would say hard drive issues wouldn't be unexpected. Kind of like changing tires on a car. Hard drives are kind of consumable. The tell tale sign is when he heard the ticking. As many times hard drives do that when drives begin to fail as the drives try to work harder to read the needed data.

For the money I like these drives.

https://www.amazon.com/Inland-Professional-480GB-Internal-Solid/dp/B07BD32RLK

They are microcenter house brand essentially, but I've installed a few of them and not had issues thus far.

 

[tljm]

It's not recognizing the hard drive in the diagnostics.
[

Most likely has nothing to do with any hdd issues.
[/QUOTE]

 

[popatim]

The HP - it sounds like the HDD failed. If the drive makes unusual clicks a bit when you turn it on then that's a pretty good sign it's gone bad. Some drives click a fixed number of times and then give up while others click continously.

View: https://www.youtube.com/watch?v=vbq8vfs1wYY

View: https://www.youtube.com/watch?v=eWbnrCMIH1E


The Dell I assume was unused and sat for a long while, this could also be a cause for an early demise of the HDD.
Can you boot into Windows recovery mode? Usually by pressing F11 during startup or by booting up fromm a windows installation disk/usb drive. If so they try running startup repair or loading a restore point (if you made any)

 

[tljm]

sound like they both die. get a ssd. it harder to crash

This WAS an SSD hard drive.

 

[RolandJS]

Please tell us you earlier made backups onto external media.