Unable to link laptop wirelessly or otherwise to home network.

[SVKatt]

I have a 9 year old Compaq Presario C300 that I cannot link to my home network, wirelessly or with the ethernet cable plugged in ever since replacing the router with a Belkin C300. High speed provider is Time Warner with an Arris CM820A modem. The Network connection screen says Connected, but when I try to access the internet, it says I am not connected. I have 2 other devices at home, a Nook Color, which I am on now, and an Android phone, whixh I used to set up the new router. I need the laptop to connect, its the only thing I can use to scan and print from...been working on it for months...I lose patience. Thaks guys

 

[avenseth12]

With that PC being that old, I dont think the operating system is compatible with a newer router. I assume you have Windows 95 on it.

 

[SVKatt]

It did work for about a month after I got it. A tech from Time Warner came out and did something that involved renaming my router (just by adding the letter "a" to it), and I think he said he deleted a connection and created a new one...everything was working, I could take the laptop from room to room without losing the connection, and at that time I had Vonage home phone service connected as well. Someone (my daughter) unplugged the wires from everything to untangle them and I haven't been able to link the laptop again, just the Nook and phone....I can't figure out why or how it worked before and not now.

 

[SVKatt]

That will fix the problem? How do I do that? I need guidance and "English", not "Tech"..please. I am by far not a wiz...Thanks, you are way more helpful than the other sites I asked.