Background information:
I had thought maybe it would fix itself? It has been 2 months now, so I am less hopeful that the problem will resolve itself.
It USED to be around 7pm-11pm every night even on weekends. In the last 2 weeks, it has persisted from 6pm-12am on weeknights. 2pm-12:30am on weekends.
These issues SEEM to persist to Wi-Fi on my phone - I do not play intensive games on my phone, but Youtube videos and Twitch streams are fine, but I will experience the exact same issues with Discord.
I have 3 others in the family who use the same connection. They have not experienced any issues, but none of them play games or use Discord.
My issues persist through a bridge test (connecting straight to my NBN box without the router).
Observations during this time:
Discord
I understand this is not a very popular game so people might not know much about this one, but it is an MMO action role-playing game that uses Easy Anti Cheat (EAC).
Back in January, I had called my ISP and they made me run a bunch of tests - speedtest.net, CMD ping test (ping www.google.com /t), bridge test straight to my NBN box:
Could I have a virus on my computer and my phone? Windows security has not detected anything, but is there something else I can use to check?
I am unsure how to diagnose my problems and have no proof or evidence to show my ISP. I called them over a period of a week back in January and they constantly told me to run the same tests and not doing anything about it as there doesn't seem to be anything wrong.
I would like advice on what else I can test and if I should be bothering my ISP, what do I tell them? Every time I have called them in the past, I have given them perfectly fine ping tests or speed tests that they analyse for 24hrs and tell me nothing is wrong.
My problem seems to be getting worse and I am growing increasingly frustrated.
- I have an ethernet connection, and have been using one for 3 years.
- I have an NBN Hybrid Fibre Coaxial (HFC) connection
- I am with More Telecom
- I live in Melbourne, Australia
- I had never had a problem with my ethernet connection until now.
I had thought maybe it would fix itself? It has been 2 months now, so I am less hopeful that the problem will resolve itself.
It USED to be around 7pm-11pm every night even on weekends. In the last 2 weeks, it has persisted from 6pm-12am on weeknights. 2pm-12:30am on weekends.
These issues SEEM to persist to Wi-Fi on my phone - I do not play intensive games on my phone, but Youtube videos and Twitch streams are fine, but I will experience the exact same issues with Discord.
I have 3 others in the family who use the same connection. They have not experienced any issues, but none of them play games or use Discord.
My issues persist through a bridge test (connecting straight to my NBN box without the router).
Observations during this time:
Discord
- Everyone sounds choppy and robot-like, often cutting out.
- Others hear me perfectly fine when I talk.
- If someone is streaming, their stream is very laggy and the orange exclamation mark always appears "The stream you are viewing currently has reduced video or audio quality. This may be due to network conditions".
- If I stream a game, they see my stream perfectly fine, - no quality decrease, no latency. They often see me streaming my disconnections from games.
- If I use Discord on my phone using Wi-Fi I will experience the exact same problems.
I understand this is not a very popular game so people might not know much about this one, but it is an MMO action role-playing game that uses Easy Anti Cheat (EAC).
- I will constantly disconnect from EAC, which often boots me out of the game if I experience too much packet loss/micro-disconnections. If EAC is not working, the game will not work.
- Often times my game will freeze for long periods of time (up to 1-2 minutes) but then everything with catch up in x4 speed.
- Sometimes my game freezes and I cannot see other characters/bosses move, but I can move my character and my inputs will go through in the game. Others can see my character move around the screen and I play with others telling me where the boss is and what its doing. It will then either disconnect me, or the game will catch up and I can continue.
- If I disconnect in a loading screen, the game will refuse to continue loading, and I will need to restart the game. I often spend hours just rebooting the game.
- My ping will generally show as the stable 203ms (as servers are in the US), however, on rare occasions it spikes to higher numbers.
- I can stream my games perfectly on Discord. I can stream myself without any quality decreases, even as I disconnect and rubber band in the game. Everyone can see me experiencing these disconnections in HD, no interruptions.
- My inputs will not go through when I press them, I am often sliding around the screen.
- My ping will show as stable in the game the whole time, even as I am (around 23ms for LOL and 35ms for Overwatch).
- Inputs will often be delayed and assets will rubber band into what is happening at present time.
- I will sometimes completely disconnect from the games.
- no issues watching them live, little to no buffering
- [UPDATE] I had only tested Twitch for a few minutes, and it hadn't lagged or buffered while I was lagging elsewhere. After a more prolonged period of testing I have experienced more buffering and a stream quality decreases. I had not experienced problems with Youtube from my 1hr observation.
Back in January, I had called my ISP and they made me run a bunch of tests - speedtest.net, CMD ping test (ping www.google.com /t), bridge test straight to my NBN box:
- Speed tests are perfectly fine, even as I test it while I'm disconnecting from games
- There has been NO issues when I run a CMD test, it stays consistent around 9ms-17ms, very rarely it jumps to 30ms.
- Still have connection issues with the bridge test
Could I have a virus on my computer and my phone? Windows security has not detected anything, but is there something else I can use to check?
I am unsure how to diagnose my problems and have no proof or evidence to show my ISP. I called them over a period of a week back in January and they constantly told me to run the same tests and not doing anything about it as there doesn't seem to be anything wrong.
I would like advice on what else I can test and if I should be bothering my ISP, what do I tell them? Every time I have called them in the past, I have given them perfectly fine ping tests or speed tests that they analyse for 24hrs and tell me nothing is wrong.
My problem seems to be getting worse and I am growing increasingly frustrated.