[SOLVED] Unresponsive Built In Laptop Keyboard

Salternative

Prominent
Mar 26, 2019
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I have a Gateway 285-E laptop with Windows 7 installed that I am trying to upgrade to Windows 10. Everytime the computer restarts to complete the installation it goes to a blue "Choose your keyboard layout" screen where the built in keyboard and mouse is completely unresponsive. I don't have an access to an external keyboard or mouse to try, I tried updating the bios and playing with the settings, and installing using for a usb made with Windows 10 media creation and the downloadable version but the issue persists. The keyboard works completely fine everywhere except on this one screen.