Question Unresponsive Built In Laptop Keyboard

Salternative

Prominent
Mar 26, 2019
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I have a Gateway 285-E laptop with Windows 7 installed that I am trying to upgrade to Windows 10. Everytime the computer restarts to complete the installation it goes to a blue "Choose your keyboard layout" screen where the built in keyboard and mouse is completely unresponsive. I don't have an access to an external keyboard or mouse to try, I tried updating the bios and playing with the settings, and installing using for a usb made with Windows 10 media creation and the downloadable version but the issue persists. The keyboard works completely fine everywhere except on this one screen.
 

Salternative

Prominent
Mar 26, 2019
13
0
520
1
I'll keep messing with it for a bit and try out the port replicator if all else fails. Will it also work no matter what similar to the ps/2?
 

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