Question Upgrade CPU Problem

[united-12]

Hello, I'm new here and I need your help. I bought another cpu to increase the speed of my pc, I had an Intel I3 gen 4 and I bought an Intel I7 gen 4. Well with this new cpu (I7), the pc only starts and stops, the cooler fans and the graphic card fans they only start spinning and stop immediately. And so it is repeated the same time that I press the key to turn on the PC. But when I take the old cpu (I3) and put it back on the motherboard, the pc works normally.
Where could be the problem?

 

[Fix_that_Glitch]

Please be specific, what cpu's, and what motherboard?

 

[united-12]

Please be specific, what cpu's, and what motherboard?

Motherboad ASUS H81-Plus
I3-4150 - I7-4770

 

[Fix_that_Glitch]

I would check the cpu pins very carefully to make sure none of them are bent. What bios is the motherboard using? Oddly I cannot find a cpu support list regarding bios requirements for the I7. The motherboard supports the 4770. BIOS 0808 is the last one listed for any cpu upgrade.

 

[geofelt]

Likely, a bios udate is required.
Here is the support list:

H81-PLUS - Support

www.asus.com

With your 4150 installed run cpu-z which will tell you the current bios level.
Or, look at the bios when you start up.
Since the 4150 runs well, it is unlikely that you have bent socket pins.
The i7-4770 needs level 0211

 

[united-12]

I would check the cpu pins very carefully to make sure none of them are bent. What bios is the motherboard using? Oddly I cannot find a cpu support list regarding bios requirements for the I7. The motherboard supports the 4770. BIOS 0808 is the last one listed for any cpu upgrade.

Actual Bios in my is: American Megatrends Inc. 2303, 5/15/2015

 

[united-12]

Likely, a bios udate is required.
Here is the support list:

H81-PLUS - Support

www.asus.com

With your 4150 installed run cpu-z which will tell you the current bios level.
Or, look at the bios when you start up.
Since the 4150 runs well, it is unlikely that you have bent socket pins.
The i7-4770 needs level 0211

This is an image of bios menu

https://ibb.co/2swLdc7

 

[rgd1101]

new cpu cooler? what the brand and model of the psu?

 

[united-12]

new cpu cooler? what the brand and model of the psu?

FSP600-80PSA(SK) | FSP TECHNOLOGY INC
https://www.fsp-ps.de/en/product/ipcpsu/1594280331-1610.html

 

[Fix_that_Glitch]

Your bios is all up to date so it is not the bios. Try removing the gpu, see if that makes any diffrence with the i7 cpu starting up.

 

[united-12]

Your bios is all up to date so it is not the bios. Try removing the gpu, see if that makes any diffrence with the i7 cpu starting up.

No, it doesn't, same again

 

[Fix_that_Glitch]

Where did you get the i7-4770?

 

[united-12]

Where did you get the i7-4770?

I bought it used

 

[Fix_that_Glitch]

I bought it used

Yeah that could be the issue. I know the chances are slim but is there anyone you know with a working i7 4770 that you can borrow to test on your motherboard?

 

[united-12]

Yeah that could be the issue. I know the chances are slim but is there anyone you know with a working i7 4770 that you can borrow to test on your motherboard?

No, I haven't tried another i7 4770 in my mb, but I tried my i7 4770 in another mb, and the problem was the same as in my pc.

 

[Fix_that_Glitch]

No, I haven't tried another i7 4770 in my mb, but I tried my i7 4770 in another mb, and the problem was the same as in my pc.

Wow that is information that would have been easy to tell you then that you have a bad cpu.

 

[united-12]

Wow that is information that would have been easy to tell you then that you have a bad cpu.

I was checking it closely and looking at it with the phone flash, and I saw this scratch on one of the connectors in cpu, could this be the reason that it is not working, or can the cpu work even though a pin or connector is broken? Look the pictures.
https://ibb.co/Rvkgp0t
https://ibb.co/bzHZ2x6

 

[Fix_that_Glitch]

I was checking it closely and looking at it with the phone flash, and I saw this scratch on one of the connectors in cpu, could this be the reason that it is not working, or can the cpu work even though a pin or connector is broken? Look the pictures.
https://ibb.co/Rvkgp0t
https://ibb.co/bzHZ2x6

Yes I believe you have found the problem. Although I said check pins, I always forget to say check pin or connectors on the cpu. Whoever sold you the cpu was not being honest, unless they give you your money back.