USB Device not recognised

[Gallarian]

Hey guys,

Just bought a Corsair Vengeance 1500 7.1 headset.

Plugged them via a USB port thinking theyd just plug'n'play, but instead I got an error bubble pop up saying 'USB Device not recognised'.

Upon clicking this bubble I was told my hardware may have malfunctioned. Ive searched the internet looking for fixes and have so far tried these:


1 - Download the headset drivers manually from Corsair (failed, cant install the drivers as it asks me to plug the headset in, but when I do, it doesnt recognise them as plugged in)

2 - Run the Windows Hardware and Device troubleshooter. (failed, couldnt find any problems with hardware or devices, or their drivers)

3 - Unplugged the PC from the power, leave for 15 mins, try again. (failed, tried again and still not recognised)



Anyone else got any suggestions?



Cheers,
Gallarian

 

[TomaTenku]

Have you tried any other USB ports? I know that seems basic but sometimes, its that the port is not providing enough power and the device fails to start.

 

[Gallarian]

Luckily, my brother bought an identical headset, and were delivered at the same time as mine today - just tried them and they worked first time.

Seems like I have a dodgy set :\

 

[rampage4836]

I am waiting to hear the answer.

 

[TomaTenku]

Luckily, my brother bought an identical headset, and were delivered at the same time as mine today - just tried them and they worked first time.

Seems like I have a dodgy set :\

If the other set started up fine without issues, then they may have gotten damaged during shipping. Request a RMA and hopefully you will get your new set soon

 

[Gallarian]

Best answer selected by Gallarian.