Hello,
I have an ASRock Extreme4 MB that seems to be having issues with some USB devices that are plugged into it. It's most evident with my mouse as the it seems like the USB slots lose power or connection at random times. For example, my mouse has lights on it. I'll be using my computer as normal and out of nowhere I'll lose control of my mouse and see that it's lost power(no lights). After a few seconds, it will reconnect and Windows will make it's "found hardware" noise and the mouse will resume working.
I've tried reinstalling the USB drivers for the board but I'm having issues. When I look at the device manager I notice that there is a yellow flagged unknown device. I tried using my MB's driver CD to install the drivers and it tries to install the Intel USB 3.0 eXtensible Host Controller driver but says it encounters an issuer when trying to install. (I tired installing the newest drivers from ASRock's website and their drivers won't install either) It goes on to say, "Cannot create a stable subkey under a volatile parent key".
So basically, I think that's what's causing my issues with the devices plugged into my USB ports(I've tried changing ports and it doesn't help). I can't install the drivers for the "Intel USB 3.0 eXtensible Host Controller"
Does anyone know how I can fix this or what is causing this? I'm using Windows 7 64. If there's any other info you need, just let me know. Thanks for any help.
I have an ASRock Extreme4 MB that seems to be having issues with some USB devices that are plugged into it. It's most evident with my mouse as the it seems like the USB slots lose power or connection at random times. For example, my mouse has lights on it. I'll be using my computer as normal and out of nowhere I'll lose control of my mouse and see that it's lost power(no lights). After a few seconds, it will reconnect and Windows will make it's "found hardware" noise and the mouse will resume working.
I've tried reinstalling the USB drivers for the board but I'm having issues. When I look at the device manager I notice that there is a yellow flagged unknown device. I tried using my MB's driver CD to install the drivers and it tries to install the Intel USB 3.0 eXtensible Host Controller driver but says it encounters an issuer when trying to install. (I tired installing the newest drivers from ASRock's website and their drivers won't install either) It goes on to say, "Cannot create a stable subkey under a volatile parent key".
So basically, I think that's what's causing my issues with the devices plugged into my USB ports(I've tried changing ports and it doesn't help). I can't install the drivers for the "Intel USB 3.0 eXtensible Host Controller"
Does anyone know how I can fix this or what is causing this? I'm using Windows 7 64. If there's any other info you need, just let me know. Thanks for any help.