USB Mass Storage Device with exclamation mark, this device cannot start. (code 10)

[YouWannaGloUp]

Hello,

so today I received a SilverStone TS231U 2 bay 3,5" HDD Raid enclosure and I bought also Western Digital Red 4000GB 64MB cache with it, spent almost 300€ for both and I can't get it to work. I have been sitting here for almost 7 hours now figuring it out, looking on google, I've seen a lot of threads on different forums and still nothing.

When I open a Disk Manager, there is only my SSD and HDD which is in PC, then when I open a Device Manager and there is USB Mass Storage Device but with yellow exclamation mark and when I double click on it, it says this: this device cannot start. (code 10). I have already tried to uninstall drivers and then download them from ASUS website as I have P9X79 MB and install them. Didn't work. I have tried all 4 USB 3.0s. Funny thing about it is that it doesn't even work with eSATA cable too.

I have windows 7 64-bit version.

Is there anyone who has 100% fix for this or am I screwed?
Thank you very much for reply.

 

[spooky2th]

Re-install the USB driver. Lot's of times the USB2.0 driver is included in the chipset driver.

 

[YouWannaGloUp]

Re-install the USB driver. Lot's of times the USB2.0 driver is included in the chipset driver.

As I said, I have already tried to re-install the drivers even 5 times.

 

[spooky2th]

Are there yellow markers in device manager when the device is not installed? If not, then you probably need to set up the external drive. Your system might not be set up to recognize larger than a 2TB drive.

 

[YouWannaGloUp]

Are there yellow markers in device manager when the device is not installed? If not, then you probably need to set up the external drive. Your system might not be set up to recognize larger than a 2TB drive.

There is not yellow exclamation mark when the device is not plugged in. The "USB Mass Storage Device" only appears when I plug the box into PC but it appears with yellow exclamation mark though. How do I set up the external drive though?

 

[spooky2th]

What RAID enclosure do you have. Some do not support larger TB size disks. You probably need to at least change the drive to GPT format somehow. Here's an article that explains GPT vs MBR formats.

 

[YouWannaGloUp]

What RAID enclosure do you have. Some do not support larger TB size disks. You probably need to at least change the drive to GPT format somehow. Here's an article that explains GPT vs MBR formats.

SilverStone TS231U 2 bay 3,5" HDD, it supports up to 4TB per one HDD so there shouldn't be problem. To GPT: I have read about GPT but only in case if windows shows only half of HDD so 2TB.

 

[spooky2th]

I would guess that there is a problem with either the enclosure or the HDD it's self. Can you install the HDD directly to a sata port in your computer? Might be able to set it up for GPT in disk manager. Might even narrow down the problem to one or the other.