Question Usb ports stops working after a while.

[Hunterkun]

Hello. I recently built a new pc with the Asus Strix b550-f gaming motherboard. Now suddenly after the pc is on anywhere from 5 minutes to 2 hours the usb 2.0 ports stop working. Both internal and external. The Chassi ports also get quite unreliable. I've already tried updating bios, chipset drivers and reinstalling usb drivers (atleast I hope our was the right ones not 100% sure. I she no idea what's causing the issue any help is greatly appreciated

 

[Colif]

a previous bios version messed up USB on that board - https://www.overclockers.co.uk/foru...f-bios-1004-stops-usb-ports-working.18896574/ so its not a surprise

which of the beta bios are you on? Since there are 3 now? Maybe its a teething problem - https://rog.asus.com/au/motherboards/rog-strix/rog-strix-b550-f-gaming-model/helpdesk_bios/

 

[Hunterkun]

a previous bios version messed up USB on that board - https://www.overclockers.co.uk/foru...f-bios-1004-stops-usb-ports-working.18896574/ so its not a surprise

which of the beta bios are you on? Since there are 3 now? Maybe its a teething problem - https://rog.asus.com/au/motherboards/rog-strix/rog-strix-b550-f-gaming-model/helpdesk_bios/

I'm not currently on a Beta bios at all. Wasn't sure if it was safe to use them?

 

[Colif]

which bios version are you on?

ROG STRIX B550-F GAMING | Motherboards | ROG Australia

rog.asus.com

Most usb drivers built into windows. you shouldn't need to install any

what are the parts in the PC?

is it just the USB 2 ports? brand new pc shouldn't have flaky hardware

 

[Hunterkun]

which bios version are you on?

ROG STRIX B550-F GAMING | Motherboards | ROG Australia

rog.asus.com

Most usb drivers built into windows. you shouldn't need to install any

what are the parts in the PC?

is it just the USB 2 ports? brand new pc shouldn't have flaky hardware

Specs:
Motherboard: Asus Strix b550-f gaming
CPU: Ryzen y 3800x no OC
Cooler: corsair h100i RGB Pro XT
RAM: Corsair RGB Pro 3600mhz 2x8GB running XMP profile
GPU: MSI RTX 3070 Gaming X Trio
PSU: 1000w corsair hx1000
SSD: Samsung 970 EVO 500GB
HDD: Seagate Barracuda 2TB 7200RPM
Case: Corsair Obsidian 500D RGB SE

It seems that only the Motherboard USB 3.0 ports are working. Not any 2.0, 3.2 gen 2 or the case 3.0 ports. I'm on the latest non BETA bios which is 1202

Edit 1: Quoted earlier reply

 

[Colif]

the 3 beta bios mostly add support for the new Ryzen CPU
AMD AM4 AGESA V2 PI 1.1.0.0 Patch C adds support for them
and system stability enhancements.

I don't know if they would help, you might be best asking on https://rog.asus.com/forum/forumdisplay.php?127-ROG-Discussion as they might have insight into the problem.

 

[Hunterkun]

Ok, thanks for your help I'll try asking in their forums