[SOLVED] VoIP comms have high package loss (I sound robotic every now and then)

[SamDelgado123]

My router is a ARRIS TG2482AP2-85 that I am using wired-in via LAN cable, for whatever reason it seems that even though I have a decent connection (60mbps down, 11-12 up) I tend to have a very crackling VoIP connection, this happens every now and then in discord, or in the LoL voice server (I know, playing LoL is a nasty habit, sue me) I work from home and sometimes my costumers complain of my connection being so terrible, I switched the LAN cable to another port and that seems to have fixed it some, but it still happens every now and then. I've tried all sorts of things and I'm kinda desperate by now. Any ideas as to what might be the issue here?

 

[bill001g]

First to confirm when you say VoIP you mean some software running on your pc not the telephone ports on the modem/router.

It is highly unlikely it is a cable. Leave a constant ping run to your gateway/router ip. You should see very low latency and no packet loss. If there are issues here it could be drivers or rarely a cable.

Next check the modem to see if you are getting a lot of errors in the log. You will always see some but most cause no outages. Check all the levels and make sure they are within the recommended levels.

You can run tracert to 8.8.8.8. Then leave a constant ping run to the second hop in the trace. This is the ISP first router. This is the most common point to get packet loss. It represents the connection between the ISP and your house. The ISP will generally be able to fix issues with this part of the network easily.

 

[SamDelgado123]

Can yo

First to confirm when you say VoIP you mean some software running on your pc not the telephone ports on the modem/router.

It is highly unlikely it is a cable. Leave a constant ping run to your gateway/router ip. You should see very low latency and no packet loss. If there are issues here it could be drivers or rarely a cable.

Next check the modem to see if you are getting a lot of errors in the log. You will always see some but most cause no outages. Check all the levels and make sure they are within the recommended levels.

You can run tracert to 8.8.8.8. Then leave a constant ping run to the second hop in the trace. This is the ISP first router. This is the most common point to get packet loss. It represents the connection between the ISP and your house. The ISP will generally be able to fix issues with this part of the network easily.

Can you instruct me on how to do this, please?

 

[bill001g]

ping is a cmd you run from a cmd window. This is very basic stuff look for youtube video on ping and tracert or read the simple help prompt.