Question Warranty DENIED: Microsoft Surface Laptop 2 battery swelling

[Shane_41]

Hi Guys.

A client of ours purchased a Microsoft surface Laptop 2 while travelling in the US.
The client lives in South Africa. The surface book has 2 months left on the warranty (checked and confirmed with Microsoft).
The 1st problem is that the battery is starting to swell, and it is lifting the keyboard.
The 2nd problem is that Microsoft is just shrugging this off, saying that the warranty does not cover South Africa.

Any ideas would be greatly appreciated.

Thanks.

 

[ex_bubblehead]

1. This is quite common when the AC adapter is never (or rarely) disconnected. Shop replacement of the battery, before it potentially starts a fire, is required.

2. Microsoft's warranty, Microsoft's rules. The unit in question was intended for purchase and use in the US market, not overseas.