[SOLVED] What provider should i go for gaming - streaming

[aurimasandrisiunas]

So i have problems with my curent interent, thinkin to go with a different provider, but whats best in the UK for gaming and streaming ?

 

[aurimasandrisiunas]

Something is broken in their equipment. Upstream from you, completely outside you control.
This is 100% their problem to fix.

So whats my best option ? What should i tell them ? AS they dont listen to me at all, i have told them the issue is with Local Head End, but BT - keeps sending engineers to me , doing same tests every time, and im pretty sure they never went to local head end . What should i do ?

 

[gggplaya]

Have a mate bring their computer to your house and try it out.

Try another wifi adapter.

 

[USAFRet]

So whats my best option ? What should i tell them ? AS they dont listen to me at all, i have told them the issue is with Local Head End, but BT - keeps sending engineers to me , doing same tests every time, and im pretty sure they never went to local head end . What should i do ?

You should tell them you're going to switch providers, unless they fix it.

Also, keep a detailed log of performance over time. A pattern may emerge that they can work with.

 

[bill001g]

Do you ONLY have packet loss at HOP 3 or do you have the same or worse loss at every hop past that. The most important question is do you have 50% packet loss to the actual server or if that does not work to say 8.8.8.8

I strongly suspect you are not using the tools correctly. Packet loss at only hop 3 means nothing.

 

[aurimasandrisiunas]

Do you ONLY have packet loss at HOP 3 or do you have the same or worse loss at every hop past that. The most important question is do you have 50% packet loss to the actual server or if that does not work to say 8.8.8.8

I strongly suspect you are not using the tools correctly. Packet loss at only hop 3 means nothing.

Yes im getting packet loss at HOP 3 ONLY . And why do you say it means nothing ? I cant play games due to that . As i said before , took my PC to sisters, everything is fine with hers internet. Did a test with PingPlotter using her internet 0 Packet loss , all hops are clear. But somehow mines is over 50% at HOP 3 . And causing problems with games. And you say Hop 3 only means nothing . Like i making up things . Games are unplayable , specially shooters like ( CS:GO ) .

 

[bill001g]

So how can traffic get to the router in hop 4 if hop 3 is dropping 50% of the traffic. If the packets destined for hop 4 are lost at hop 3 then they never get to hop 4 and hop 4 would also show the loss.

Lets say instead these are are traffic intersection on your way to work. If there is a big hole and 50% of the cars fall into a big hole at the third intersection at every intersection past there and the office 50% of the cars would never arrive.

If the symptom was you were getting 50% packet loss to the final server you could then blame hop 3 for causing it. Since you show no loss to the last server then you in effect have no problems......at least that this tool can find.

I am not saying there is not some problem you will just have to use some other tools to find it. It is does not appear to be a simple network issue. You need a tool even if that is a simple ping that shows either packet loss or large spikes in the delay to the final game server.

 

[aurimasandrisiunas]

so im chating with BT again and they told me this - ( As our tests shows there is a possible issue with the sync between the cabinet and the distribution points, the engineer will be working directly from over there to fix it for you ) can this be the issue that i have guys ?

 

[bill001g]

If they actually admit there is any issue at all you can bet it will cause you a problem. You can't actually see that part of the network. To you it all looks the the connection between your router and the first ISP router. As far as you can tell it is a single fiber or wire but there is lots of equipment in the path. You can only hope they fix it for you.

 

[aurimasandrisiunas]

If they actually admit there is any issue at all you can bet it will cause you a problem. You can't actually see that part of the network. To you it all looks the the connection between your router and the first ISP router. As far as you can tell it is a single fiber or wire but there is lots of equipment in the path. You can only hope they fix it for you.

Yeah, i really hope , and if not i have no idea what to do , as people telling me VirginMedia is terrible in my area . BT is best where i live . BTW what is SYNC between cabinet and distribution points?

 

[bill001g]

The system most fiber providers use is called GPON. It is likely some timing issue between the 2 cabinets. They have to keep very accurate data clocks so that 2 devices do not transmit over the top of each other. Not sure gpon documents give me a headache to read.

 

[aurimasandrisiunas]

The system most fiber providers use is called GPON. It is likely some timing issue between the 2 cabinets. They have to keep very accurate data clocks so that 2 devices do not transmit over the top of each other. Not sure gpon documents give me a headache to read.

do you think they will be able to fix it ? Or is it kinda hard to get it fixed ?

 

[bill001g]

Key being they can detect the error. If they can see it they can fix it. The ones they have lots of problems with are the ones that are intermittent. When they can't actually test to see if they really fixed something they are blinding change stuff. In this case they say they see a problem so they can see if what they changed makes that go away.

 

[USAFRet]

Key being they can detect the error. If they can see it they can fix it. The ones they have lots of problems with are the ones that are intermittent. When they can't actually test to see if they really fixed something they are blinding change stuff. In this case they say they see a problem so they can see if what they changed makes that go away.

Some years ago:
I had cable internet from Cox. Internet and TV.
2-3-4 nights a week, the internet would die. TV still worked.
Call, they send a tech out the next day. All working perfectly.
Repeat repeat.
My customer log must have been multiple pages.


Over time, everything from the neighborhood interface box to my monitor was replaces.
New modem, new cable from the box, new wiring inside the house, new innards in the neighborhood interface.
At some point, I had 3 trucks and a supervisor in front of my house.

"I don't care if Mr. Cox has to come dig a ditch....FIX IT!"

I started keeping a log of when. And incoming signal strength and S/N to the modem.
It got so I could predict to within a few minutes as to when the signal would die.

One evening, I called the service desk to "I wish to report my nightly internet outage"
'But sir...its working right now'
"Yes, hang on the line with me for a few minutes."

"aaannnndddd....NOW"
I could visualize his jaw dropping as it failed.
I could see the incoming voltage drop as it died.


Turns out, it was a whole different upstream box dying due to heat or humidity. Whatever the next interface was past my neighborhood.

 

[aurimasandrisiunas]

Key being they can detect the error. If they can see it they can fix it. The ones they have lots of problems with are the ones that are intermittent. When they can't actually test to see if they really fixed something they are blinding change stuff. In this case they say they see a problem so they can see if what they changed makes that go away.

Lets hope they gonna fix it . I will keep you updated guys , gonna have to wait for tomorrow news , hopefuly finally im gonna get that fixed . So pissed, has been far too long

 

[gggplaya]

Strange that no one else in the neighborhood is having issues? You can't be the only one.

 

[aurimasandrisiunas]

Strange that no one else in the neighborhood is having issues? You can't be the only one.

nobody said that no one else is having issues, of course there is more people like me . My neighbour is with BT , i asked him to do a test and he has packet loss at HOP 3 also. And im only after talking with BT, they keep telling me that there is an issue with my line , and engineers are working since 13th , but they do not have an acurate date when its gonna be fixed . They said that they are still fixing it . Have no idea what is going on , yesterday i was told that there is some kind of sync between something to antoher . God knows if its gonna be fixed or not

 

[aurimasandrisiunas]

basicly all this is a JOKE . They told me that the issue was fixed . LOL ! They said that engineer was outside my house testing the LINE . And he got no erros so basicly thats all he did ! 😀 They keep asking me whats my issue . I tell them PACKET LOSS. None of them even know what that is ! Im so sick of this . AGAIN they told me they will sent engineer to test the lines tomorrow ! LIKE WHAT FOR ? I TOLD THEM THE PROBLEM IS NOT IN MY END . LIke what should i tell them ? Or just do what ?

 

[gggplaya]

Start knocking door to door and gather a petition of people that are having issues with their internet. Tell them to fix the problem.

 

[aurimasandrisiunas]

i dont get one thing ( HOP 3 IS LOCAL HEAD END , basicly ? ) But then if its the local head end, then why my sisters internet is fine and mines is not, i was told that there is only 1 local head end in my town. SO i mean , if its the local head end then my sister should be facing same issues, but as i said i played games and they were completely fine with hers internet . I dont get it . And when u said get mates PC to test in my house, have done that 2 times , everything is same .

 

[aurimasandrisiunas]

So i was reading reading reading reading and reading, and have went to forum about NordVPN . Dude got all his packet loss removed using NordVPN . So i bought it aswell . downloaded , connected to the UK server, 0 packet loss now . CSGO is perfect .

 

[aurimasandrisiunas]

Hello guys, i was thinking is there a chance i can ask my ISP ( BT ) to connect me to same routing as my sister ? She lives like half a mile from me . I mean , her's internet is so good, 0 packet loss low ping everything is perfect. So im thinking maybe to ask them to connect me to same routing ? Could that be possible ?

 

[gggplaya]

Try using a different DNS server on your router, if that's configurable. If not, you can manually assign a DNS server on your PC. This really shouldn't do anything to help you because once the computer uses the dns to get the IP address, it really shouldn't matter. But it's worth a shot since it only takes a few minutes and it's free. You can use google DNS 8.8.8.8 and 8.8.4.4