[SOLVED] When to RMA a GPU? Regular Crashes

[Urzu1000]

Hello there fellow denizens,

I purchased an XFX RX 5700 XT several months ago. Initially it was very stable but recently it's been having some issues. I'll get full on crashes a few times a day which require a system restart (blacks out my screen and gives "No Signal" to the monitor until reboot).

Do you think I should RMA it? Do you think it's just driver issues?

Thank you

 

[rgd1101]

full system spec? include make and model of the psu
what the gpu temp during load?

 

[Urzu1000]

Ryzen 7 3700X
Asrock x570 Extreme4
Seasonic FOCUS Gold 850W
Intel 660p M.2 SSD
OLOy 32GB (2 x 16GB) DDR4 @ 3200

GPU temp during load (tested with Furmark while I was troubleshooting) caps out at about 105C after 30 minute sustained load. (As a side note these cards are rated to run extra hot... 110C is supposed to be fine.)

The display itself is 144hz over DP. I can't remember... I think it's DP 1.2. It's using FreeSync2 as well. I figured the FreeSync might have some relation which is why I'm including the monitor specs.

 

[TJ Hooker]

Did you do a clean install of Windows when you built this PC?

Were you using a different graphics card with this build prior to getting your 5700XT? Have you tried doing a complete driver uninstall using DDU, and then reinstalling?

 

[Urzu1000]

Did you do a clean install of Windows when you built this PC?

Were you using a different graphics card with this build prior to getting your 5700XT? Have you tried doing a complete driver uninstall using DDU, and then reinstalling?

Clean install of Windows 10. Everything (drivers, OS, BIOS, etc) up to date.

I had no other GPU's in this particular build, however, I did have a GTX 970 to test against in my former build. I powered up my old gaming rig and stuck the GPU in to test it and the issue persists on that machine.

 

[TJ Hooker]

If the issue follows the 5700 XT to a new machine it may be time for an RMA.

 

[Urzu1000]

If the issue follows the 5700 XT to a new machine it may be time for an RMA.

Understood, thank you. That's what I thought but I just wanted to get some confirmation before going through the process.