RMA

Forum discussion tagged with RMA.
  1. K

    Question Does the warranty cover your RTX 4090 dying due to this melting power connector/adapter issue?

    Not just Nvidias but AIBs, or will they just say "it's your fault, you bent the cable too hard" or "you probably overclocked that's why it melted"?
  2. S

    [SOLVED] Cannot identify why CPU or MOBO died - Complete mystery

    TLDR; Computer won't boot or enter into BIOS. The motherboard's error CPU LED is red constantly. Physical power button won't turn off the pc when long-pressed and the physical reset button won't reboot the PC. Question: Is there a way to identify if the CPU or MOBO are faulty? I don;t have a...
  3. M

    Question Problems with Gigabyte RMA

    So, I've had many problems in trying to deal with Gigabyte in the past (like 12 years ago) and stopped buying anything from them for a long time. I usually tried to stick with MSI and/or Asus because they at least have a semi-local office in Markham, Ontario that wasn't too far from me. I bought...
  4. A

    Discussion My MSI repair RMA nightmare experience

    I've sent in my GTX 1660 Ti 4 times now, with the same issue. Over three and a half months of waiting over the course of one year. The symptom is this: ARTIFACT/COLOR ERROR/VERTICAL-HORIZONTAL LINE ON SCREEN Here’s the time frame, every time I sent it in, it took 3-4 weeks to get it back...
  5. Wickle2545

    Question RTX 2070 Super RMA replacment

    Good day everyone I am currently mid RMA process with my Gigabyte RTX 2070 Super Windforce OC 3x 8GB, it is currently on the way back to gigabyte after Scan Computers tested it and confirmed that something is wrong with it. My question is what should I expect to happen, as this card has...
  6. M

    Question How can I prove to ASUS that my GPU needs replacing?

    PC Specs: MSI Z170A Krait Gaming 3X Motherboard i7 7700K ASUS ROG Strix RTX 2080 A8G Gaming Corsair Vengeance 16GB (2 x 8GB) DDR4 3200MHz EVGA SuperNOVA 750 G2 Samsung EVO 970 500GB SATA SSD Windows 10 I feel like I've been at war with these technicians for 3 months now. I RMA'd my GPU after I...
  7. JoaoPauluu

    [SOLVED] SSD Slow Writing but normal reading speed

    Hello, I'm having a problem with my ssd, it is a bx500 240gb from crucial (dram-less), bought it ~ 10 months ago, did a speed test on the week of purchase, everything was fine, but tried to run a benchmark again recently an those are the results I got (using crystal disk mark. Already tested...
  8. M

    Question Stuck in an infinite RMA loop, what do I do?

    First off, I'm in Australia, so all of this was through ASUS' Australian branch. Anyway, I have no idea what to do. I've been beating my head against the wall with this for weeks now. My RTX 2080 Strix card started freezing and crashing during games and graphically intensive applications like...
  9. FoxyZey

    [SOLVED] Am i at fault here or did i do the right thing?

    So i sent my card to RMA at Gigabyte (because fan rattled at startup) but they kinda made it go away and its barely being heard now (may increase over time) , tho i sold the card to an online buyer (face to face) because i just..don't feel like keeping it anymore and getting an RTX soon. The...
  10. Neocyte

    [SOLVED] Motherboard RMA Questions

    I'm in the process of packaging my asus rog strix x570-e gaming motherboard because of bad m.2 ports. Few questions: Should I package anything else besides the motherboard, CPU brackets, I/O shield, and backplate? Should I include the m.2 heatsinks as shown in the picture? Is it recommended to...
  11. V

    [SOLVED] Different model PSU offered in RMA ?

    Please help! I have been waiting for RMA for my PSU from Corsair for over a month (my model was - CP-9020132-UK-TX650M) And now as the model is out of stock they are offering me a replacement with another model - (CP-9020178-UK-RM650x) Is this particular RM model better/worse than my TX model? I...
  12. bhogervorst

    [SOLVED] ASRock X99E-ITX/ac No POST, RMA/repair options?

    I have an ASRock X99E-ITX/ac that no longer posts, even with known-good, supported CPUs, memory and PSUs. When turned on, it gives fanspin for a few seconds before turning off, with no display output or beeps from a debug speaker. I bought the board from a friend in this condition for quite...
  13. FuegoDude

    [SOLVED] PSU popped on power-up, please help

    My power supply Corsair CX750 (grey) , immediately popped when I pressed the power button. It is now dead and with a paperclip test, the PSU fan doesn’t start. How it happened was I was playing valorant with my friends and I accidentally stepped on my surge protector’s power switch (I’m going...
  14. Hollowserpent

    [SOLVED] Rma gpu from rog strix prebuilt

    Hi I purchased a prebuilt rog strix pc that had a 2070 super installed. I wound up building a new computer with the gpu and cpu from the prebuilt. My question is can I rma this GPU as it has recently started messing up after about 3 months in the new system.
  15. JoaoPauluu

    [SOLVED] Strange noise on RTX 3060

    I bought a RTX 2060 a few months ago, and it was making a weird noise, i RMA'd it and after two months managed to get the RTX 3060 from Galax. But it makes the exact same noise of the other GPU. I'd like to know if it's a normal noise or if there's any way of fixing it without RMA'ing the card...
  16. JoaoPauluu

    [SOLVED] Really weird noise coming from PC

    I built a pc ~5 months ago. After 3 months I started noticing a strange sound coming from the gpu when the fans were above 50%; it was a RTX 2060 from Asus. I RMA'd the card, and this week my new card arrived. I ended up getting a RTX 3060 from Galax. The problem is that it makes the exact same...
  17. LordMushy

    Question GPU Causing screens to Go Blank momentarily.

    I had a brown out brake my 2080 super a month or so ago. I did an RMA with EVGA and the card they sent was causing the screen to go black and it messes up Games or tabs I am useing at that moment. Well I thought the PSU got hit so I ordered a new Be Quiet 1200W 80+ Platinum PSU. Still had the...
  18. Z

    [SOLVED] GPU or PSU issue?

    Hi all, I have recently realized my rig is having issues and isn't running like it should. I believe it is an issue either with, or around my GPU, but it could be a PSU issue from what I've read. Lately my monitors will randomly flash black for a couple seconds and then go back to normal...
  19. Arctic922

    Question Motherboard not booting up

    hey guys. I recently did a case Swap. After the swap. I turned on my pc but nothing. No spinning fans. Nothing. My motherboard lights up and shows signs of life. I've done just about everything possible to get it to work but nothing. I've tried to short it to get it to power on but nothing. My...
  20. B

    Question Do I need to RMA my 2080ti?

    So I have an issue with my GPU fans ramping up to 3400RPM when the card hits 73°C. Setting a custom fan curve or having a constant fan speed in Afterburner works fine until card gets to 73°C, then all the setting go out the window and the GPU sounds like it's about to take off to mars.. I went...
  21. hyrixx

    [SOLVED] is it safe to use a refurbished psu ?

    Hello guys so my thermaltake smart rgb 500W been making some weird noises and fan goes loud and spin fast when under load ( everything was fine the first 9 months ) so I sent it back to the store he gave it to the after sale service and I'm waiting for the replacement ( or maybe they just fix...
  22. travusstoia

    Question Computer Gets BSOD'd when more than two ram sticks are used

    This is an interesting one. Computer could not run all four ram sticks at once since it's build. One day, it worked with no adjustments. Later, a quick power outage killed my computer, which started problems. I went through the RMA process for my mobo, gpu, and now RAM. My computer was working...
  23. hyrix7Q

    [SOLVED] is PSU RMA accepted with Scratch in it

    so my PSU ( THERMALTAKE SMART RGB 500W ) been making some weird noise and going loud when i play high end games ( which it wasnt in the first months ) and now i have a scratch on it and i want to rma and im having doubts that they wont accept it because of the Scratch is it true ???
  24. R

    Question RMA all possibly faulty components even if I am not sure which are really broken?

    Full context (see below for TLDR): I built a custom PC about one and a half years ago, so all the components should still be under warranty (I can provide a full list of components if needed). The PC runs Windows 10 and I use it mostly for gaming and some programming. The CPU is an i7-8700, so...
  25. T

    [SOLVED] New PC dead after 4 weeks - heartbroken...

    Hi all, Firstly, I've tried for so long to fix this I'm literally willing to pay whoever can help me fix this. As I'm sure you can appreciate, in the middle of lockdown, to have an issue like this is pretty troubling. I’m in desperate need of some advice. I’ve tried for a week to fix this...
  26. B

    Question Asus Rx570 multiple malfunction

    Hey everyone! I need your help/advice if you were in my shoes any time. So here's my story: I bought a brand new Asus RX 570 Expedition graphics card back in november 2018. After 3 months it stopped working so I returned it to the retailer. Fortunetaly I had a one-time guarantee which...
  27. H

    Question GPU failure?

    I decided to upgrade from a 750 to an RX 570 since it was within my budget, I uninstalled the old Nvidia drivers in safe mode using DDU, and then installed the new Gpu and it's drivers, when I booted up the Witcher 3 after about 2 minutes the screen started doing this View...
  28. R

    [SOLVED] I am getting a deal on an Rx570 card that was replaced (RMA), has a 1 years warranty remaining, safe to buy?

    Some one in my vicinity is selling an Sapphire RX 570 4GB OC, bought in March 18. It was replaced (RMA) in Jan this year. It's brand new, mint condition, although in an open pack. Not a speck of dust or touch. They are providing me a bill of the bulk purchase (the lot of items in which the card...
  29. S

    Question Expensive New Gaming Laptop Liquid Damage (MSI GS65 RTX)

    Hi all, I recently returned my liquid damaged laptop to the manufacturer as there was a very small amount of liquid which which was spilt . Initially when I returned the laptop the manufacturer quoted replacement for all components from motherboard, ram, ssd, battery, keyboard, screen etc...
  30. A

    Question EVGA: No Response for RMA

    EVGA do not provide good customer support. This is disappointing as I often use their PSUs in builds. In spite of having complained almost a month ago, I am still waiting for a response. Despite claims to protect their products in case of failure they do no such thing. Perhaps members should...
  31. N

    Question AMD RMA: Wraith Stealth

    So, I recently got a Ryzen 5 2600, mount on a Asus TUF B450M-Plus Gaming and the cooler fan makes a high frequency electric noise, which annoys me. I have contacted AMD's warranty service (I sent them a video) and they have told me they will send me a new one and, here comes the crux of the...
  32. Urzu1000

    [SOLVED] When to RMA a GPU? Regular Crashes

    Hello there fellow denizens, I purchased an XFX RX 5700 XT several months ago. Initially it was very stable but recently it's been having some issues. I'll get full on crashes a few times a day which require a system restart (blacks out my screen and gives "No Signal" to the monitor until...
  33. D

    [SOLVED] Is this the GPU's fault?

    Hi, My system specs are - MOTHERBOARD (Chipset - Z370) = Asus TUF Z370 PRO gaming CPU(Socket - LGA 1151) = i7 8700 GPU = ZOTAC GAMING GeForce RTX 2080 Ti Twin Fan RAM = Corsair Vengeance 16GB DDR 4 SSD = Samsung 750 evo 120GB HDD = Seagate Barracuda(Green) ST1000DM010-2EP102 1TB PSU =...
  34. B

    Question G Skill Trident Z Heatsink/LED Plastic Wobble & RGB FIX/Issues

    This is a question about the WOBBLE/ POSSIBLE FIX FOR RGB ISSUES So i already have 16Gb Trident Z DDR4 Memory, i Decided to Buy more to have 32. A little present to myself from a horror story dealing with RMA Evga Power Supply And RMA RTX 2080ti. Little Backstory: I put together my new PSU i...
  35. Z

    Question [Power surge] Energy being stored in the PSU after shutdown?

    Ok so this is my first thread so sorry for any mistakes and for my bad grammar. So I have completed my first build. For PSU I chosen Corsair vs550 550w 80 plus bronze. Last night after playing some games and stuff I shut down my rig, turned off the PSU switch then turned off the ups and finally...
  36. B

    Question Help! Think I Shorted Something. What do I do?

    Hi there I'm a beginner builder, and my parts list can be seen here: CPU: i7-9700k PSU: EVGA 750 GQ 80+ Gold Mobo: Aorus z390 Pro Wifi Cpu Cooler: EVGA CLC 240 Case: Lian Li O11 Dynamic Case Fans: 5x RF120 SSDs: Samsung 860 + 970 EVO Plus GPU: FE RTX 2070 Super I put together my computer and...
  37. J

    [SOLVED] Do I need to reinstall Windows when replacing my mobo?

    I have a build where everything was working fine except some screen flickering. That flickering turned into random green screens and we narrowed it down to a defective motherboard. ASRock is replacing it with the same model. Will I need to reinstall Windows if it is the same model of mobo? Thanks!
  38. H

    Question Is my CPU faulty? Ryzen 5 3600

    Hi, I Purchased my Ryzen 5 3600 2 weeks ago, I've been trying to use it with 2 different MOBOs and doesn't work properly. The first one was my old AB350-HDV From ASRock updated to the latest BIOS (5.90) but doesn't boot, the fans are On, the leds from the Keyboard are on, but it doesn't start...
  39. M

    Question PSU Squeal Only When System Is Off And PSU Power Switch Is On

    Hello, I recently built another PC for light gaming and schoolwork tasks. For power, I purchased a Seasonic S12 III 450W PSU. I've had a really good experience with Seasonic in the past, so I stuck with them. It seems to have an issue though. Only when the PC is off and the PSU's power switch...
  40. oakside

    [SOLVED] ASUS B450-F motherboard, defective DIMM slots, no POST, orange LED

    It seems my "new" B450-F motherboard has a couple dead DIMM slots. Maybe some wisdom can be shared with me to help figure this out. Otherwise, this post may at least help others with similar problems. Will update until resolved (feel free to PM or notify me if I forget). Details: Tested RAM in...
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