Question Why does my friend's monitor not turn on when installing new gpu

May 21, 2019
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Hey guys. A friend of mine just bought a new msi armor oc rx 580 8gb but when installing it, his mouse, keyboard and monitor doesn't turn on. I have tried guiding him through the steps and everything seems to be in place. he hasn't installed the new drivers yet or deleted the old ones as we thought it wasn't necessary. The fans are spinning and the computer turns on, but there is no connection whatsoever. not even a bios flash.
his pc is fairly old with a i7-3770k and 16gb ddr3. he doesn't know the mobo manufactorer, but it could be a z77.
what could be wrong?
 

zachybest

Prominent
Jan 27, 2018
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2
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Hey guys. A friend of mine just bought a new msi armor oc rx 580 8gb but when installing it, his mouse, keyboard and monitor doesn't turn on. I have tried guiding him through the steps and everything seems to be in place. he hasn't installed the new drivers yet or deleted the old ones as we thought it wasn't necessary. The fans are spinning and the computer turns on, but there is no connection whatsoever. not even a bios flash.
his pc is fairly old with a i7-3770k and 16gb ddr3. he doesn't know the mobo manufactorer, but it could be a z77.
what could be wrong?
You may check these:

  1. https://forums.tomshardware.com/threads/moniter-wont-turn-on-after-installing-new-graphics-card.1428380/
  2. View: https://www.youtube.com/watch?v=3rfe0jYSpUg
 

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