Question Why isn't my internet working when the router and ISP aren't the problem?

[Kishan25]

My internet has been intermittently cutting off for a month or 2 now. Technicians said it was a couple of different such as a faulty line and stuff. But even after fixing it, there are still issues. I bought a new router/modem and it's still doing it. Now today my internet is completely gone. I've gone through every basic troubleshoot. I was going to try to connect my laptop directly to the wall to see if its a hardware or external issue, but my internet runs off a coax cable. It is most likely an issue outside of my house. I need to narrow it down so I can give the technician some ideas so he doesn't leave me empty-handed. What could it be?

 

[helpstar]

Which modem do you have?
check the log, if it can synchronize and get connection or not or if any other errors appear

the technician should easily rule out if it´s a line problem or a modem problem