Question Why tf does it keep on crashing?

Jul 23, 2019
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So, I have had this computer for a little bit over a year. For the first months the computer did fine and all. Then it started crashing in some games. And the crashes were and are really annoying. Then it started crashing in even more games. Then when I litterally couldn't watch videos from it anymore, we went to a computer specialist. My computer was there for a week and they said that everything is fine and charged us about 150€. We bought some new parts they suggested. Well, as soon as I arrive home and blug the computer in, it doesn't want to start. We still had the same problems and the "experts" said that it is fine. And now the computer has started crashing over games that it had no problem with in the first part. A few weeks ago I could again play GTA without no problem and just suddenly today it doesn't work. The crashing is most of the time just the computer turning off and then about 10 seconds later on. Sometimes the computer gets a blue screen with the Whea_Uncorretable_Error message. Please if somebody could help me with this.
 
You need to provide more details, especially full PC specs. This is just for reference. You don't have to provide ALL these details, but only those which are related to your current issue at hand.

-1. "Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Do not post DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec List tends to ward off potential members from helping you.

Please supply the following system details/information:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit.

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash".

*If "performance" related issue:

-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec
.
 
If you are getting a blue screen error, it means that your PC has shut down suddenly to protect itself from data loss. If you see "WHEA_UNCORRECTABLE_ERROR,” this means that a hardware error has occurred. To fix this, try the following:
  • Update Windows. Go to Settings > Update & security > Windows Update, and then select Check for updates.
  • Try to RESTORE Windows OS.
 

AllanGH

Estimable
Mar 10, 2019
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It was running fine at their shop but, as soon as you get it home, it starts with the crashes again?

I'd take a serious look at the power mains environment.

Do you have it on a UPS?
 
Jul 23, 2019
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It was running fine at their shop but, as soon as you get it home, it starts with the crashes again?

I'd take a serious look at the power mains environment.

Do you have it on a UPS?
I don't really know what happened in the shop, they never showed us that it worked there, they just said it worked.
 

gn842a

Respectable
Oct 10, 2016
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Well you took it to a shop, so my guess is, that you bought this computer pre-made from some big outlet.

Such retail builds are known for taking shortcuts. One of the most frequent is the psu. So it could be undersized or it could simply be failing. "A little bit over the year" is exactly when my prebuilds used to fail and it was invariably the power supply unit.

In order of usual suspects:

  1. The power supply unit. This is the explanation I like best.
  2. The graphics card
  3. The fans aren't running fast enough
  4. Thermal paste on the cpu is going bad
I'm sorry that you had to waste money at a computer store and not get a fix. My last trip to such a store was when I had a fan that was coming off the cpu because the plastic base that held it on had broken. The store said "leave it here and we'll look for a part" and I said OK. I went home and looked for a part and found it at a dozen places for anywhere from $3 to $12.

I got a call the next morning from the computer store and they said that the part was not available and I would have to buy a new PC. (This was unethical but not completely so. It was an XP and we werre only a few months from XP support being ended by MS)

So I watched some videos on how to put a new fan on and got a fan with a nice base and fixed the whole thing. After which it dawned on me that this was the single hardest part of building/fixing a computer, most stuff is snap it in, and so I entered the era of building my own computers.

My old computer store by the way charged $60 for a psu that was worth about $15.
 
Jul 23, 2019
6
0
10
0
Well you took it to a shop, so my guess is, that you bought this computer pre-made from some big outlet.

Such retail builds are known for taking shortcuts. One of the most frequent is the psu. So it could be undersized or it could simply be failing. "A little bit over the year" is exactly when my prebuilds used to fail and it was invariably the power supply unit.

In order of usual suspects:

  1. The power supply unit. This is the explanation I like best.
  2. The graphics card
  3. The fans aren't running fast enough
  4. Thermal paste on the cpu is going bad
I'm sorry that you had to waste money at a computer store and not get a fix. My last trip to such a store was when I had a fan that was coming off the cpu because the plastic base that held it on had broken. The store said "leave it here and we'll look for a part" and I said OK. I went home and looked for a part and found it at a dozen places for anywhere from $3 to $12.

I got a call the next morning from the computer store and they said that the part was not available and I would have to buy a new PC. (This was unethical but not completely so. It was an XP and we werre only a few months from XP support being ended by MS)

So I watched some videos on how to put a new fan on and got a fan with a nice base and fixed the whole thing. After which it dawned on me that this was the single hardest part of building/fixing a computer, most stuff is snap it in, and so I entered the era of building my own computers.

My old computer store by the way charged $60 for a psu that was worth about $15.
Yeah, they suggested that I would buy a new PSU and a GPU and that I did. Still there were and are problems... Just sucks. And I got the computer from a place that builds pc's and I picked the parts.
 

gn842a

Respectable
Oct 10, 2016
644
46
2,040
5
Yeah, they suggested that I would buy a new PSU and a GPU and that I did. Still there were and are problems... Just sucks. And I got the computer from a place that builds pc's and I picked the parts.
Why don't you download something like CPUID HW monitor and watch the temperatures. Keep your eye on them to see if they're high just before the system goes into BSOD.

Or you can just go into the ASUS UEFI there is a fan control thing in the middle. Click on the auto option and follow instructions. The UEFI will set the fans to increase to maximum speed as the temperature increases. I find it (so far) a very good system. Particularly good because I don't have to think about it.
 

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