Hello.
So I bought a Lenovo IdeaPad 131(817h) a month ago from a certified retailer, and it worked fine until yesterday when it just halted and wouldn't start back on, and the left indicators wouldn't start neither, so I took it to that retailer this morning and he said that he was going to take a look at it and tell me tomorrow if the issue can be resolved or if he's going to send it to a Lenovo center in another city so that they could take a further look.
And I'm concerned that they would refuse to fix it since I opened it once (7 to 15 days after I got it, I can't remember exactly), and it has some subtle unnoticeable scratch marks on one of the sides and a slight more noticeable scratch next to the screen, and also I remember that when I was snapping the back-lid back two tiny plastic fragments fell from the casing. So what do you think? Will it be non-refundable?
p.s. I opened the laptop to check if the ram was soldered to the motherboard or not and to see how many ram slots it had since I couldn't find my exact model online. And I also removed the Intel inside sticker because it tends to leave a mark in the future, and I wasn't anticipating it to just break like this
So I bought a Lenovo IdeaPad 131(817h) a month ago from a certified retailer, and it worked fine until yesterday when it just halted and wouldn't start back on, and the left indicators wouldn't start neither, so I took it to that retailer this morning and he said that he was going to take a look at it and tell me tomorrow if the issue can be resolved or if he's going to send it to a Lenovo center in another city so that they could take a further look.
And I'm concerned that they would refuse to fix it since I opened it once (7 to 15 days after I got it, I can't remember exactly), and it has some subtle unnoticeable scratch marks on one of the sides and a slight more noticeable scratch next to the screen, and also I remember that when I was snapping the back-lid back two tiny plastic fragments fell from the casing. So what do you think? Will it be non-refundable?
p.s. I opened the laptop to check if the ram was soldered to the motherboard or not and to see how many ram slots it had since I couldn't find my exact model online. And I also removed the Intel inside sticker because it tends to leave a mark in the future, and I wasn't anticipating it to just break like this