- Mar 10, 2024
- 4
- 0
- 10
Hello, I currently have a Dell OptiPlex 7020 SFF with Windows 10 installed and a LAN adapter "Intel(R) Ethernet Connection I217-LM", and when I turn on the machine, the Ethernet adapter does not appear with a connection except in Device Manager where I get Error 10 "The device cannot start".
However, when I restart the machine, the network interface works as expected and has no issues. I have already tried to install the driver update through Windows Update. By the way, there are no other physical network adapters attached. However, I do have a VirtualBox adapter installed but that is currently disabled. I also have tried to install the network drivers provided by Dell for this model, and to no avail when trying to boot the machine from the powered-off state. When it reaches the lock screen, there is no network connection and when clicking the network icon no connection whatsoever and only a greyed-out Airplane Mode button. Logging in and opening Device Manager also gives the same result, where the adapter is detected but Error 10 is present. Only when I reboot the machine does it work.
Additionally, I have tried resetting the adapter using the Intel BootUtil tool and while it did complete the issue is still present when starting the machine up as previously mentioned. I have also tried the command "netcfg -d" and while it also completed successfully and working still after rebooting, when I shut down the machine and then power it up again it still has the same issue. I have tried creating and deleting the Upper/LowerLevel keys for the driver/adapter to no avail.
I would like to rule out hardware issues as my system has PXE boot enabled and when the Intel Boot Agent screen appears it does receive a valid IP address from the DHCP server. Also, the activity lights remain on the entire time the system is on (including when Error 10 is present). My current Windows install was fresh when I noticed the issue (implying that the error was present from the beginning).
EDIT: I forgot to mention that I have already tried disabling the option "Allow the computer to turn off this device to save power" and one of the times when I tried to access the Device Manager I did get a BSOD "DRIVER_POWER_STATE_FAILURE".
EDIT 2: Recalling the first few days of the new installation, the network adapter did not have any of the issues described above.
Any suggestions would be appreciated.
Thank you.
However, when I restart the machine, the network interface works as expected and has no issues. I have already tried to install the driver update through Windows Update. By the way, there are no other physical network adapters attached. However, I do have a VirtualBox adapter installed but that is currently disabled. I also have tried to install the network drivers provided by Dell for this model, and to no avail when trying to boot the machine from the powered-off state. When it reaches the lock screen, there is no network connection and when clicking the network icon no connection whatsoever and only a greyed-out Airplane Mode button. Logging in and opening Device Manager also gives the same result, where the adapter is detected but Error 10 is present. Only when I reboot the machine does it work.
Additionally, I have tried resetting the adapter using the Intel BootUtil tool and while it did complete the issue is still present when starting the machine up as previously mentioned. I have also tried the command "netcfg -d" and while it also completed successfully and working still after rebooting, when I shut down the machine and then power it up again it still has the same issue. I have tried creating and deleting the Upper/LowerLevel keys for the driver/adapter to no avail.
I would like to rule out hardware issues as my system has PXE boot enabled and when the Intel Boot Agent screen appears it does receive a valid IP address from the DHCP server. Also, the activity lights remain on the entire time the system is on (including when Error 10 is present). My current Windows install was fresh when I noticed the issue (implying that the error was present from the beginning).
EDIT: I forgot to mention that I have already tried disabling the option "Allow the computer to turn off this device to save power" and one of the times when I tried to access the Device Manager I did get a BSOD "DRIVER_POWER_STATE_FAILURE".
EDIT 2: Recalling the first few days of the new installation, the network adapter did not have any of the issues described above.
Any suggestions would be appreciated.
Thank you.
Last edited:
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