Question Windows 10 logon prompt issues - please advise

asiniv

Honorable
Oct 24, 2015
47
0
10,530
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Hi,

I have an annoying little issue that I'd appreciate some assistance with:
My Windows 10 (lenovo E15, windows 10 pro) is configured to prompt for log-on using hello-fingerprint.
Sometimes after I turn on my laptop from hibernation (usually, might happen after sleep/restart), it either logs in automatically without prompt at all or more often switches straight away to the message:
"your device couldn't recognize you. Please try again."
PSB links for a couple of videos of iterations demonstrating the above:
https://drive.google.com/file/d/1zT66xH3TcYkSdxuozdS9FPvz7LIDsBQe/view?usp=sharing
https://drive.google.com/file/d/1_e4E9qrVn-W1C75RPCV_roQBwRSWYRBy/view?usp=sharing

additional photo just for verification:
https://drive.google.com/file/d/1iI9MHLV_zoZbCM2EW8A0roh4XkRbaHMC/view?usp=sharing

I've tried googling it, but couldn't narrow it to something similar.

Why is this happening, am I doing something wrong?

Please advise how I can solve this.

Thanks in advance!
 
Dec 4, 2020
5
0
10
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Windows 10 logon prompt issues
Here you will get your resolution check this article here: (helpdeskgeek.com/windows-10/how-to-fix-windows-hello-fingerprint-not-working-in-windows-10/)
 

asiniv

Honorable
Oct 24, 2015
47
0
10,530
0
Ha!
Seems this was simpler than I thought:
I noticed that I actually press the power button, which is also the fingerprint sensor - hence it's designed this way.
If I press it fully then it auto login as it recognized my fingerprint, if I treat it like a switch and briefly touch it then it displays the couldn't recognize your fingerprint error.
(I reset the fingerprint option just in case)...
silly me...:p
 

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