Question Windows 10 Photos App Crashing to Black-window When Trying to Open Images (Event 1002, Application Hang)

[PCSlayer3001]

Log Name: Application
Source: Application Hang
Date: 7/23/2020 1:01:11 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-E458S8Q
Description:
The program Microsoft.Photos.exe version 2020.20070.10002.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 252c
Start Time: 01d660c7670d04d8
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
Report Id: af0868c0-4c05-4417-8abc-9619f6c6aca9
Faulting package full name: Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Hang type: Cross-process

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-23T08:01:11.548463200Z" />
<EventRecordID>32587</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-E458S8Q</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft.Photos.exe</Data>
<Data>2020.20070.10002.0</Data>
<Data>252c</Data>
<Data>01d660c7670d04d8</Data>
<Data>4294967295</Data>
<Data>C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe</Data>
<Data>af0868c0-4c05-4417-8abc-9619f6c6aca9</Data>
<Data>Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe</Data>
<Data>App</Data>
<Data>Cross-process</Data>
<Binary>430072006F00730073002D00700072006F0063006500730073000000510075006900650073006300650000000000</Binary>
</EventData>
</Event>



As the title states, when trying to open an image, the app will open, but it will be a black window instead of the image. For some reason, it will happen on and off, meaning, sometimes when I try, the image will appear, and sometimes it'll be a black window. I've tried the repair/resetting option under windows applications, I've also tried troubleshooting windows store apps, and it comes back with Problems Found: "Hanging or Crashing Apps, not fixed". I've also tried sfc /scannow and DISM check/scanhealth to see if there was even anything to fix, but nothing came back as corrupted.

My Windows 10 OS and drivers are up to date. I just noticed it happening today, and the last update was the KB4562900 .NET framework update, but I don't know if this would actually cause photos to become like this. Does anyone know what is going on/ever had something like this?

 

[helpstar]

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool

 

[PCSlayer3001]

Just to reply to your first step, Wouldn't running DISM restore health be meaningless since sfc /scannow and DISM check health/scan health found no integrity violations?

*Just to add some extra info: The images I'm trying to open are on my HDD, my boot drive is an M.2 SSD.

 

[usrr]

Log Name: Application
Source: Application Hang
Date: 7/23/2020 1:01:11 AM
Event ID: 1002
Task Category: (101)
...
As the title states, when trying to open an image, the app will open, but it will be a black window instead of the image. For some reason, it will happen on and off, meaning, sometimes when I try, the image will appear, and sometimes it'll be a black window. I've tried the repair/resetting option under windows applications, I've also tried troubleshooting windows store apps, and it comes back with Problems Found: "Hanging or Crashing Apps, not fixed". I've also tried sfc /scannow and DISM check/scanhealth to see if there was even anything to fix, but nothing came back as corrupted.

My Windows 10 OS and drivers are up to date. I just noticed it happening today, and the last update was the KB4562900 .NET framework update, but I don't know if this would actually cause photos to become like this. Does anyone know what is going on/ever had something like this?

Very interesting. I happen to experience the exact same problem since beginning of the week. Did MS deliver buggy updates or something? I would be very surprised if this is by sole chance...
I also recently installed KB4565503 and also KB4565627 "Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004".

 

[sidesw1pe]

This was my first stop while looking into this problem, which I noticed this morning for the first time. I wanted to clean up some old files on my c: drive, which is an M.2. SSD (nvme). Found an old folder of unknown images on there, but when I try to open them I get weird behaviour that reminds me of when I had bad sectors on old HDDs. I saw an update had been applied and my PC needed a restart. So I did that but the problem persisted.

The photos app is very sluggish to open, and gives a black window that appears hung if you put your mouse pointer in there and see the spinning wheel, but it is not completely hung because I can freely move and resize the window... I see the same error mentioned by OP, same version of photos.
Also I can open some of the jpgs, and within photos can scroll through the other files. But when I try to open them directly it hangs again. This is not consistent either, sometimes scrolling will also get the black screen. Edit: It's a black screen only because I have the black theme, otherwise it would be white...

 

[Bob477]

Hello. I have the exact same behaviour. Resetting and running troubleshooter does not fix the problem, nor does reboot. Started yesterday. Pc have not updated. SSD seems normal.

Samme error and this exact behaviour: https://streamable.com/hhws39 from https://forums.tomshardware.com/thr...-white-the-cause-of-a-bigger-problem.3630306/.

 

[usrr]

Hello. I have the exact same behaviour.

Did your machine do updates recently?

I also use a M.2. SSD (nvme) as you other two. My Windows Installation is running on that and so should be the Photos App.

my boot drive is an M.2 SSD.

Whether opening Pictures on my Desktop (M2 nvme) or on my HDD - it is the exact same problem. Most irritating is the fact that it is not consistent. Sometimes the App crashes and sometimes it works fine with the exact same file.

 

[Shockeray]

I have the same issue as well. It started a week or so ago. Restart doesn't solve it. Neither does app repair and restart.

 

[Bob477]

Did your machine do updates recently?

I also use a M.2. SSD (nvme) as you other two. My Windows Installation is running on that and so should be the Photos App.



Whether opening Pictures on my Desktop (M2 nvme) or on my HDD - it is the exact same problem. Most irritating is the fact that it is not consistent. Sometimes the App crashes and sometimes it works fine with the exact same file.

No I have not updated for 3 weeks or so as far as I can tell via win update at least. I have a Samsung 970 EVO Plus.

 

[failedtolisten]

Also having this issue. I'm feeling as if MS applied an update that's causing this issue.

 

[usrr]

Also having this issue. I'm feeling as if MS applied an update that's causing this issue.

Most likely. But I wasn't able to find any official statement regarding that issue.

 

[failedtolisten]

Most likely. But I wasn't able to find any official statement regarding that issue.

I wish we knew more

 

[PCSlayer3001]

Interesting that I'm not the only one, glad I posted! It was probably caused by that most-recent Windows .Net update, since the problem never arose before it. I tried everything under the moon to resolve the issue (even uninstalling the application completely through Powershell, then reinstalling it through the MS store). If everyone has this same issue that cropped up exactly around this time, it's a Microsoft problem, not on our end. My advice would be to just install a new photo-viewing app for your computer, and wait for an update to resolve the issue (which is what I did).

That, or if you're feeling like rolling the dice and have your data backed up, try fresh installing windows, perform an update-roll back, or activate a restore point from before this problem occurred. Seeing as how I don't find any of that worth doing for me personally, I'll be using a different, more reliable photo-app in the meantime (and honestly, might not even go back to MS Photos).

 

[usrr]

Thing is - why is there no official statement or coverage regarding that bug around the Internet?
I read some other users complaining about that Apps behavior in forums but nothing official or from any known magazines.

 

[maxextreme06]

Same started happening to me today not sure why i didn't updated or installed anything on my PC but same thing sometimes pictures open but sometimes application will freeze with black screen