[SOLVED] Windows 10 Random Shutdown Event ID 6008 & 41

[NikhilB5]

Hello Guys
I am using Lenovo Ideapad Z510 laptop running Windows 10.
From past few days randomly my laptop freezes for few seconds & shut down automatically. Also there is tuk sound while shut down.

In Event Viewer showing following-

Critical 19-03-2021 01:09:43 Kernel-Power 41 (63)

Error 19-03-2021 01:09:47 EventLog 6008 None

What could be the reason for auto shutdown?

 

[Colif]

those are recorded after the fact. not before.
event 41 is a reaction to an unexcepted restart
event 6008 is the same. What details does it show?

i would check health of the boot drive.
what are specs of laptop? what CPU, storage etc have you got?

windows doesn't know why it restarted. it would have thrown a BSOD at you if it knew.

 

[NikhilB5]

those are recorded after the fact. not before.
event 41 is a reaction to an unexcepted restart
event 6008 is the same. What details does it show?

i would check health of the boot drive.
what are specs of laptop? what CPU, storage etc have you got?

windows doesn't know why it restarted. it would have thrown a BSOD at you if it knew.

Boot drive health is showing Good.

Specifications-

Operating System
Windows 10 Home Single Language 64-bit

CPU
Intel Core i7 4702MQ @ 2.20GHz 78 °C
Haswell 22nm Technology

RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

Motherboard
LENOVO VIUU4 (U3E1)

Graphics
Generic PnP Monitor (1920x1080@59Hz)
DELL P2419H (1920x1080@59Hz)
Intel HD Graphics 4600 (Lenovo)
2047MB NVIDIA GeForce GT 740M (Lenovo) 75 °C
ForceWare version: 425.31
SLI Disabled

Storage
931GB Seagate ST1000LM014-SSHD-8GB (SATA ) 47 °C
232GB Samsung SSD 850 EVO 250GB (SATA (SSD)) 51 °C

Optical Drives
No optical disk drives detected

Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

 

[Colif]

I recognise speccy above.

how did you check drives?
Samsung - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
Seagate - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

ram - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

random? any time? not just in specific applications or anything? it doesn't matter?

might want to run this - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

[NikhilB5]

I recognise speccy above.

how did you check drives?
Samsung - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
Seagate - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

ram - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

random? any time? not just in specific applications or anything? it doesn't matter?

might want to run this - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Yes
Speccy

Samsung Magician- Good Health
SeaTools for Windows- Passed all tests.

Intel Processor Diagnostic Tool- Passed all tests.


MemTest86- Failed

Summary

Report Date	2021-03-20 23:43:34
Generated by	MemTest86 V9.0 Free (64-bit) Visit MemTest86.com to Upgrade to Pro
Result	FAIL

System Information

EFI Specifications	2.31
System
Manufacturer	LENOVO
Product Name	20287
Version	Lenovo IdeaPad Z510
BIOS
Vendor	LENOVO
Version	8DCN37WW
Release Date	10/24/2013
Baseboard
Manufacturer	LENOVO
Product Name	VIUU4
Version	31900059STD
CPU Type	Intel Core i7-4702MQ @ 2.20GHz
CPU Clock	2195 MHz [Turbo: 2893.3 MHz]
# Logical Processors	8
L1 Cache	4 x 64K (118948 MB/s)
L2 Cache	4 x 256K (34868 MB/s)
L3 Cache	6144K (25297 MB/s)
Memory	8108M (14440 MB/s)
Number of RAM SPDs detected	2
SPD #0	4GB DDR3 PC3-12800
	SK Hynix / HMT451S6AFR8A-PB / 378B4EEB
	11-11-11-28 / 1600 MHz / 1.5V, 1.35V
SPD #1	4GB DDR3 PC3-12800
	SK Hynix / HMT451S6AFR8A-PB / 371B4EED
	11-11-11-28 / 1600 MHz / 1.5V, 1.35V
Number of RAM slots	4
Number of RAM modules	2
DIMM Slot #0	4GB DDR3 PC3-12800
	Unknown / HMT451S6AFR8A-PB / 378B4EEB
	1600 MHz
DIMM Slot #1	Empty slot
DIMM Slot #2	4GB DDR3 PC3-12800
	Unknown / HMT451S6AFR8A-PB / 371B4EED
	1600 MHz
DIMM Slot #3	Empty slot

Result summary

Test Start Time	2021-03-20 19:15:35
Elapsed Time	3:15:26
Memory Range Tested	0x0 - 25F600000 (9718MB)
CPU Selection Mode	Parallel (All CPUs)
CPU Temperature Min/Max/Ave	60C/99C/96C
RAM Temperature Min/Max/Ave	-/-/-
# Tests Passed	16/48 (33%)

Lowest Error Address	0x5825E830 (1410MB)
Highest Error Address	0x5A25F210 (1442MB)
Bits in Error Mask	0000000000000200
Bits in Error	1
Max Contiguous Errors	1
CPUs in Error	0, 1, 7

Test	# Tests Passed	Errors
Test 0 [Address test, walking ones, 1 CPU]	4/4 (100%)	0
Test 1 [Address test, own address, 1 CPU]	4/4 (100%)	0
Test 2 [Address test, own address]	4/4 (100%)	0
Test 3 [Moving inversions, ones & zeroes]	1/4 (25%)	36
Test 4 [Moving inversions, 8-bit pattern]	1/4 (25%)	144
Test 5 [Moving inversions, random pattern]	1/4 (25%)	180
Test 6 [Block move, 64-byte blocks]	1/4 (25%)	218
Test 7 [Moving inversions, 32-bit pattern]	0/4 (0%)	583
Test 8 [Random number sequence]	0/4 (0%)	80
Test 9 [Modulo 20, ones & zeros]	0/4 (0%)	10
Test 10 [Bit fade test, 2 patterns, 1 CPU]	0/4 (0%)	4
Test 13 [Hammer test]	0/4 (0%)	36

Last 10 Errors

2021-03-20 22:30:52 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 9C7BEBE7, Actual: 9C7BE9E7

2021-03-20 22:30:26 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 341A1E1E, Actual: 341A1C1E

2021-03-20 22:30:00 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: EAB4EB39, Actual: EAB4E939

2021-03-20 22:29:11 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: F3DF121B, Actual: F3DF101B

2021-03-20 22:27:12 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 7E65B626, Actual: 7E65B426

2021-03-20 22:26:04 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 92F3AF43, Actual: 92F3AD43

2021-03-20 22:25:44 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: B098030A, Actual: B098010A

2021-03-20 22:25:23 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 4EDD6F75, Actual: 4EDD6D75

2021-03-20 22:25:00 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 94E962F4, Actual: 94E960F4

2021-03-20 22:24:37 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 97128E37, Actual: 97128C37

I don't have any prior experience of disassembling or assembling laptop.
So tested Ram as it is.
Does this means Ram is the culprit for automatic shutdown?

 

[Colif]

the only error count you want in memtest is 0 so yeah, ram could be reason for the shutdowns.
You need new ram, since you ran both sticks at once its impossible to tell which is to blame but you probably want to replace both sticks anyway so that the new ones match each other. I would look at 16gb unless 8gb was enough for you.

Lenovo IdeaPad Z510 Disassembly - MyFixGuide

How to disassemble the Lenovo IdeaPad Z510 and remove and replace the keyboard, hard drive, DVD drive, wireless card, cooling fan, bottom case, and motherboard.

www.myfixguide.com

Replacing sticks looks pretty simple

 

[NikhilB5]

the only error count you want in memtest is 0 so yeah, ram could be reason for the shutdowns.
You need new ram, since you ran both sticks at once its impossible to tell which is to blame but you probably want to replace both sticks anyway so that the new ones match each other. I would look at 16gb unless 8gb was enough for you.

Lenovo IdeaPad Z510 Disassembly - MyFixGuide

How to disassemble the Lenovo IdeaPad Z510 and remove and replace the keyboard, hard drive, DVD drive, wireless card, cooling fan, bottom case, and motherboard.

www.myfixguide.com

Replacing sticks looks pretty simple

So I should look for DDR3 798MHz Laptop Ram. Right?
If possible, Can you provide a link for any compatible ram for my laptop? So I will search for similar specification Ram.

 

[Colif]

well, i knew i would find this one
https://www.crucial.com/compatible-upgrade-for/lenovo/ideapad-z510

oddly one site thinks max ram for your laptop is 8gb but it is 16gb (Link as proof)

 

[NikhilB5]

well, i knew i would find this one
https://www.crucial.com/compatible-upgrade-for/lenovo/ideapad-z510

oddly one site thinks max ram for your laptop is 8gb but it is 16gb (Link as proof)

Without your help, it would have been impossible to find the cause of the problem, let alone fix it.
Thank you so much @Colif. 😊

 

[Colif]

let me know if it fixes it.