- Oct 31, 2020
- 5
- 0
- 10
Hello there. I have an Inspiron 15 3000 Series laptop. It's the default system, no added anything else.
I got a notification from MS saying that my current OS would not be supported in the future, please update to the latest OS to be supported in the future. When I did this it had a very short update period and started up fine. Later on, it insisted I wasn't fully updated, please restart/update again. Doing this it finally went into a long period of actually updating the OS.
That one does actually seem to have done something, but when I tried to actually interact after it updated I constantly get a black screen. I tried some of the support options for this, hitting the f8 button when starting up does nothing. I think it's to do with the laptop settings for this one. F12 is the only button that does anything when you're starting up. It gives me the options of:
UEFI BOOT:
Windows Boot Manager
Other Options:
BIOS Setup
BIOS Flash Update
Diagnostics
SupportAssist OS Recovery
Change Boot Mode Settings
I haven't investigated all of these options, but a lot of them claim before you use to 'really know what you are doing' before selecting them or relate to just clearing the hdd entirely. I'm not quite at that point to decide it really needs this or that to be done, just guesses.
My best guess so far is that maybe it's a graphics issue and that there might be a way to get an update and put it on a thumb drive and switch the startup process to start through the thumb drive. I think I've done that with my desktop previously, but I don't know how to do it for this laptop.
When I do let the computer progress past the Dell start-up options bit of it it does get to the Windows 10 login and automatically logs in (I have it set to do that). The time that it spends on the screen to allow me to do anything varies a bit, but most of the time it isn't very long at all.
I've tried doing some recommendations around that time. Opening explorer.exe through the find menu on the task manager I'm not sure what happened as directly I did that the screen went to black. I also tried to go to processes and restarting explorer. Sometimes explorer would show up and sometimes it wouldn't. The only option it gave me was to end the process, not restart it.
I also tried the recommendation to try to shut down directly as the computer reached the login screen for Windows and to do that three times in a row. Either it's very exacting for the time to do that in or I did it and nothing happened to allow me access to Safe Mode.
That would be the overall goal for now with that, being able to get to safe mode with networking so I can update drivers or try other methods, etc.
One time I just let my laptop sit for a long period of time after it had gotten past the Windows login part and was already on the black screen. When this happened I had assumed that the issue was fixed to find out that after I shutdown and tried to restart today that the issue had never gone away. Any help would be appreciated. Thanks!
Update 1: Ok...so letting my laptop sit for...maybe an hour or more? It seems to eventually get out of the black screen phase. Definitely not ideal and it would be nice to find out what's going on. So still asking for advice on the issue. Thanks again
Update 2: I got to the device manager after several tries (it didn't want me to for some reason on the laptop). I checked the updates for the Display Adapter and it says that the 'best drivers' for my device are already installed. The card is the Intel(R) HD Graphics 620. I've tried searching for new drivers not via Windows before and don't always come out the other end with much success.
Update 3: My guess is that this might be a problem that the update from MS itself has caused? And might be remedied with a future update to Windows 10?
There IS an update for Windows 10 currently available: 2020-10 Cumulative Update Preview for Windows 10 Version 2004 for x64-based Systems (KB4580364)
Not sure if I should try to use this update to 'fix the issue' or not
I got a notification from MS saying that my current OS would not be supported in the future, please update to the latest OS to be supported in the future. When I did this it had a very short update period and started up fine. Later on, it insisted I wasn't fully updated, please restart/update again. Doing this it finally went into a long period of actually updating the OS.
That one does actually seem to have done something, but when I tried to actually interact after it updated I constantly get a black screen. I tried some of the support options for this, hitting the f8 button when starting up does nothing. I think it's to do with the laptop settings for this one. F12 is the only button that does anything when you're starting up. It gives me the options of:
UEFI BOOT:
Windows Boot Manager
Other Options:
BIOS Setup
BIOS Flash Update
Diagnostics
SupportAssist OS Recovery
Change Boot Mode Settings
I haven't investigated all of these options, but a lot of them claim before you use to 'really know what you are doing' before selecting them or relate to just clearing the hdd entirely. I'm not quite at that point to decide it really needs this or that to be done, just guesses.
My best guess so far is that maybe it's a graphics issue and that there might be a way to get an update and put it on a thumb drive and switch the startup process to start through the thumb drive. I think I've done that with my desktop previously, but I don't know how to do it for this laptop.
When I do let the computer progress past the Dell start-up options bit of it it does get to the Windows 10 login and automatically logs in (I have it set to do that). The time that it spends on the screen to allow me to do anything varies a bit, but most of the time it isn't very long at all.
I've tried doing some recommendations around that time. Opening explorer.exe through the find menu on the task manager I'm not sure what happened as directly I did that the screen went to black. I also tried to go to processes and restarting explorer. Sometimes explorer would show up and sometimes it wouldn't. The only option it gave me was to end the process, not restart it.
I also tried the recommendation to try to shut down directly as the computer reached the login screen for Windows and to do that three times in a row. Either it's very exacting for the time to do that in or I did it and nothing happened to allow me access to Safe Mode.
That would be the overall goal for now with that, being able to get to safe mode with networking so I can update drivers or try other methods, etc.
One time I just let my laptop sit for a long period of time after it had gotten past the Windows login part and was already on the black screen. When this happened I had assumed that the issue was fixed to find out that after I shutdown and tried to restart today that the issue had never gone away. Any help would be appreciated. Thanks!
Update 1: Ok...so letting my laptop sit for...maybe an hour or more? It seems to eventually get out of the black screen phase. Definitely not ideal and it would be nice to find out what's going on. So still asking for advice on the issue. Thanks again
Update 2: I got to the device manager after several tries (it didn't want me to for some reason on the laptop). I checked the updates for the Display Adapter and it says that the 'best drivers' for my device are already installed. The card is the Intel(R) HD Graphics 620. I've tried searching for new drivers not via Windows before and don't always come out the other end with much success.
Update 3: My guess is that this might be a problem that the update from MS itself has caused? And might be remedied with a future update to Windows 10?
There IS an update for Windows 10 currently available: 2020-10 Cumulative Update Preview for Windows 10 Version 2004 for x64-based Systems (KB4580364)
Not sure if I should try to use this update to 'fix the issue' or not
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