Windows 11 - clean install - Random Freezes and BSODs - WHEA errors

[Yombre]

CPU: Intel Core i7 4770K
Motherboard: ASRock Z87 Pro3
Ram: 16GB - 2x G.Skill DDR3 F3-14900CL 10-8GBXL
SSD/HDD: Maxtor 6B200S0
-SHGS31-500GS-2
-SSD2SC120G709A104-43227894
-ST00DM002-1BD142
-WDC WD6400AAKS-22A7B0
GPU: GeForce GTX 960
PSU: Corsair CX750M
Chassis: Corsair Carbide Series 400R
OS: Windows 11 Pro

I recently did a clean install of Windows 11 Pro. Every now and then I'll notice that some of the apps will stop responding but I can still move my cursor. After a while of clicking around, no apps respond, but the cursor can still move around. I am unable to click start or use my keyboard to restart the computer. I usually have to press the reset button on my case to be able to use the computer again. Sometimes it happens twice a day. Sometimes I can go 2 or 3 days without any issue. I couple of times the computer has actually crashed and given a BSOD. I tried to analyze them, but I have no idea what I'm reading and don't know what the error means or what could have caused them.

I'll attach my minidump files if that's helpful. I'm not sure if the BSODs are related to the random freezes. Please let me know if you need any other information and if there's any help for my issue. Sorry if the specs seem a little bit dated or old. I think I'm gonna have to just get a replacement soon.


Thanks!

051623-6484-01.dmp
051923-6546-01.dmp

 

[ubuysa]

Those two dumps are both WHEA machine check exceptions. WHEA is the Windows Hardware Error Architecture and a machine check is a fatal hardware error. Although the dumps can't definitively identify the failing hardware component, there are indications that it's the CPU.

Initially I would suggest that you download and run the Intel Processor Diagnostic tool and run that. Let us know how that goes because there are other tests we can run.

 

[Ralston18]

Also look in Reliabillity History/Monitor and Event Viewer.

Either one or both tools may provided some additional information regarding error codes, warnings, or even informational events.

Any given entry can be clicked for more details. The details may or may not be helpful.

 

[Yombre]

Those two dumps are both WHEA machine check exceptions. WHEA is the Windows Hardware Error Architecture and a machine check is a fatal hardware error. Although the dumps can't definitively identify the failing hardware component, there are indications that it's the CPU.

Initially I would suggest that you download and run the Intel Processor Diagnostic tool and run that. Let us know how that goes because there are other tests we can run.

I ran the Intel Processor Diagnostic tool twice, and computer would crash before it could complete, somewhere around CPU load. My BIOS was set to try to boost to 4000Mhz, so I changed it to 3900Mhz and ran it again. This time it completed successfully. Hopefully that change will fix the issue I am having and I'm keeping my fingers crossed.

Here are the results of the test.
Intel Processor Diagnostic Tool Test Results.txt

 

[Yombre]

Also look in Reliabillity History/Monitor and Event Viewer.

Either one or both tools may provided some additional information regarding error codes, warnings, or even informational events.

Any given entry can be clicked for more details. The details may or may not be helpful.

Here's the reliability monitor / history since I ran the clean install.

Reliability Monitor / History.xml

I ran the Intel Processor Diagnostic Tool, as previously mentioned and I'm hoping that changing the CPU frequency in my BIOS resolves my issue. I'm going to test and I'll mark my issue as resolved for now.

Thank you everyone for all the help!

 

[Ralston18]

The link is showing only the XML code - not the graph and data.

Try a screen shot and post accordingly via imgur (www.imgur.com).

 

[Yombre]

The link is showing only the XML code - not the graph and data.

Try a screen shot and post accordingly via imgur (www.imgur.com).

Here are some screenshots of the Reliability Monitor.

Reliability Monitor History

 

[ubuysa]

I ran the Intel Processor Diagnostic tool twice, and computer would crash before it could complete, somewhere around CPU load. My BIOS was set to try to boost to 4000Mhz, so I changed it to 3900Mhz and ran it again. This time it completed successfully. Hopefully that change will fix the issue I am having and I'm keeping my fingers crossed.

Here are the results of the test.
Intel Processor Diagnostic Tool Test Results.txt

Well that's not right. Even though the test passed the PC shouldn't crash. I'm not at all sure what BIOS 'boost' you're using but it would be useful to either disable turbo boost or set it to an auto mode. You're effectively overclocking the CPU with that boost I suspect.