Question Windows 11 - Crashing when loading games - 3060 ti - worked previously

[Doobietime]

Hi guys,

I come for help, i tried all day but sadly no avail, I've attempted 4 different Graphics driver versions, clean reinstalls using DDU
however since yesterday my PC now rebooting when loading games.

can go on youtube /twitch etc fine

Link to Minidump files https://onedrive.live.com/?authkey=!ALJuH9SS4FXNiOE&id=E032C9A498356A89!1454&cid=E032C9A498356A89



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000113 (0x0000000000000019, 0x0000000000000001, 0x00000000000010de, 0x0000000000002489). A dump was saved in: C:\WINDOWS\Minidump\072723-9312-01.dmp. Report Id: 9b18b621-5c9a-4cf5-8bef-49881bb606b9.

 

[ubuysa]

The version of nvlddmkm.sys (the Nvidia driver) that you have installed is not the most current. Have you tried the 536.67 version dated 2023.7.18?

The failure occurs at the dxgkrnl!DpiFdoHandleSurpriseRemoval function and that 'surprise removal' is something that's usually only seen in PnP devices, your graphics card isn't of course a PnP device. That might be the problem, the graphics driver doesn't contain a dispatch routine to deal with a surprise removal of the card. Sadly, the minidump doesn't contain the data areas I'd need to prove that.

Nevertheless, I think this might just be a badly seated graphics card. Try removing the card and reseating it. If you have another suitable PCIe slot then try it in there.

Failing that, if you've tried the three most recent versions of the driver, using DDU in between each install, and it BSODs on all three versions then it's most likely to be a graphics card issue.

 

[Doobietime]

Hi, Thanks for the post!

So I did attempt every version, includning most recent 3 , with DDU inbetween

I did a windows reinstall,

i tried my Graphics card in another PC, Works fine

I tried another graphics card (rtx 2060) in my PC, Crashes.

Do i need to buy new Mobo? i have a hp 8949 motherboard

 

[Dark Lord of Tech]

PSU make and model?

 

[ubuysa]

Is there a second slot you can try the card in?

When you installed the 2060 did you use DDU and then install the 2060 driver?