Question Windows Hello not working

[mjw72652]

I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. My fingerprint reader and camera did not appear. When I opened settings, it told me that neither option was available. I checked device manager, and it said both devices were working properly.



Can anyone help?

 

[Ralston18]

For the Dell desktop post full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition (original to build, new, refurbished, used)?

Disk drive(s): make, model, capacity, how full?

You can also look in Reliability History/Monitor and Event Viewere for error codes, warnings, or even informatonal events that may be related to the the reader and camera problems.

Try running the built in Windows troubleshooters. The troubleshooters may find and fix something.

Also try "dism" and "sfc /scannow".

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Compare the desktop's and laptop's Update History logs- there may be some related difference there.

 

[KingLoki]

You could try uninstalling them and from device manager, then scan for hardware changes in the menu at top of device manager to see if it picks them up again, reboot and try.

 

[mjw72652]

For the Dell desktop post full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition (original to build, new, refurbished, used)?

Disk drive(s): make, model, capacity, how full?

You can also look in Reliability History/Monitor and Event Viewere for error codes, warnings, or even informatonal events that may be related to the the reader and camera problems.

Try running the built in Windows troubleshooters. The troubleshooters may find and fix something.

Also try "dism" and "sfc /scannow".

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Compare the desktop's and laptop's Update History logs- there may be some related difference there.

 

[SkyNetRising]

I have a Dell XPS-8960 desktop
on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN.
My fingerprint reader and camera did not appear.

Your Dell desktop has windows Hello compatible camera and fingerprint reader?

 

[mjw72652]

This is a brand-new Dell XPS8960 desktop that I have been setting up for weeks. Please keep in mind that Windows Hello worked just fine for a couple of weeks. On my MSI Stealth GS76 laptop, which has a virtually identical setup except 16 cores instead of 32 and 16GB memory instead of 32, with the same Windows 11 Pro build, Windows Hello works just fine.

OS Windows 11 Pro 24H2
Computer type PC/Desktop
Manufacturer/Model Dell XPS-8960
CPU intel i9 13900
Motherboard Dell 0XD433
Memory32 GB
Graphics Card(s)NVidia GeForce RTX 4070
Sound Card NVidia AD104
Monitor(s) Displays Samsung SAM1766
Screen Resolution 4K UHD 32"
Hard Drives 2TB NVMe, 2TB SATA, 4 Synology NAS RAID servers
Keyboard Logitech Logi Options+ Bluetooth
Mouse Logitech Logi Options+ Bluetooth
Internet Speed1 GB
BrowserEdge
AntivirusWindows Defender

 

[mjw72652]

Your Dell desktop has windows Hello compatible camera and fingerprint reader?

Yes. Windows Hello worked just fine with both for weeks.

 

[mjw72652]

You could try uninstalling them and from device manager, then scan for hardware changes in the menu at top of device manager to see if it picks them up again, reboot and try.

Did that. Didn't help.

 

[SkyNetRising]

Yes. Windows Hello worked just fine with both for weeks.

What model camera are you using for your desktop?
What fingerprint reader? Is it integrated into desktop pc keyboard? What model keyboard then?

 

[KingLoki]

Are they under Biometrics?

 

[mjw72652]

What model camera are you using for your desktop?
What fingerprint reader? Is it integrated into desktop pc keyboard? What model keyboard then?

 

[mjw72652]

The fingerprint reader is an ELAN WBF Fingerprint sensor and a Facial Recognition (Windows Hello) Software Device. The camera is an Elecom 2MP webcam and an Elecom Face Authorization Cam. Neither is integrated- both are USB. Both worked just fine for a ouple of weeks and jboth just stopped working today.

 

[mjw72652]

Are they under Biometrics?

The fingerprint sensor is under biometrics. the camera is under cameras.

 

[KingLoki]

And there is no available toggle or activate either in Settings to turn them on?

 

[Roland Of Gilead]

When did you install 24H2, around the same time?

 

[mjw72652]

And there is no available toggle or activate either in Settings to turn them on?

No. Settings says this option is unavailable for both.

 

[mjw72652]

When did you install 24H2, around the same time?

It could be. However, they both worked when the computer restarted after installing the update.

 

[Zekrom_05]

I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. My fingerprint reader and camera did not appear. When I opened settings, it told me that neither option was available. I checked device manager, and it said both devices were working properly.



Can anyone help?

Idk if this will work but try to disable and then again enable your finger scanner and camera through control panel then restart and try to login again

 

[mjw72652]

Did that it didn't work.

 

[SkyNetRising]

Did that it didn't work.

Try these instructions to troubleshoot ELAN fingerprint reader.

https://support.microsoft.com/en-us...ndows-11-ad740a38-4fbf-4de7-aedf-159177f05ad9

 

[Roland Of Gilead]

It could be. However, they both worked when the computer restarted after installing the update.

24H2 is buggy. If you can roll it back, then maybe try it to be sure.