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Question Wraith Prism RGB + Device Descriptor Request Failed Error

Jul 4, 2020
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Hi! I'm new here and just built my first PC. My problem is pretty small, but I am completely stumped. My Wraith Prism that came with my AMD Ryzen 7 3700x is having trouble with its RGB. I've made sure I plugged the USB cord into my mb's USB 2.0 header (Asrock b550 pro4) and ignored the other RGB cable so it would work with the Cooler Master software. Yet, I found out in device manager that the USB isn't detecting my device, with the error message "Device Descriptor Request Failed." I've double checked my wiring, cooler master software, and tried all the recommend fixes on google (drivers up to date, uninstalled and reinstalled, etc.) - no dice. Any suggestions?
 
Jul 4, 2020
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Right, I've tried that already. I have the Cooler Master Wraith Prism software installed and the usb wiring plugged into a usb 2.0 header. The problem is the usb slot wont recognize my cooler as a device for some reason. Thank you for responding.
 

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