[SOLVED] Xbox One S 4K Issue

[Stackimaginable]

Hi guys, I've looked around but haven't been able to find much on my specific issue.

So my Xbox One S says my TV supports 4K UHD(60Hz). It also says "Your TV supports HDR10 video". But if I look down further, under "Playing Games" it states "Your TV setup does not support 4K 10-bit at 60Hz" & "Your TV setup does not support HDR10 for gaming".

Why can it not play games at 4K @ 60Hz & HDR even though it acknowledges the TV is capable of it. It says the same for Dolby under "Watching movies & TV" even though it should but that's for another day. I have already enabled the TV's "enhanced HDMI mode" to get to 4K @ 60Hz working.

Thanks guys

 

[rgd1101]

tv model? hdmi cable version?

 

[Stackimaginable]

tv model? hdmi cable version?

The TV is the KD-55XE8596 and I'll say with 95% certainty the cable is 2.0 rated seeing as the Xbox reports it can playback movies at 4K @ 60&50Hz

 

[boju]

Have you seen this thread?

https://community.sony.co.uk/t5/android-tv/x-box-one-x-hdr-not-available-for-gaming/td-p/2395148

 

[Stackimaginable]

Have you seen this thread?

https://community.sony.co.uk/t5/android-tv/x-box-one-x-hdr-not-available-for-gaming/td-p/2395148

Yes unfortunately it hasn't solved it. I have tried setting it to 10-bit but still nothing

 

[boju]

What about this part from that thread?

"The TV was losing the signal when I started ESO in HDR, so I turned of the 'Allow YCC 4:2:2' and now it seems ok. "

Was also suggested to try all hdmi ports. He did say he tried them all and no change but that might've been a coincidence before he changed settings. Like my Samsung TV, only Hdmi 1 supports Hdr. Look through your TVs manual to find out which port supports Hdr.

 

[Stackimaginable]

What about this part from that thread?

"The TV was losing the signal when I started ESO in HDR, so I turned of the 'Allow YCC 4:2:2' and now it seems ok. "

Was also suggested to try all hdmi ports. He did say he tried them all and no change but that might've been a coincidence before he changed settings. Like my Samsung TV, only Hdmi 1 supports Hdr. Look through your TVs manual to find out which port supports Hdr.

I also tried that setting to no avail. I have tried all the ports and it's been plugged into HDMI 1 the whole time, also the TV reports all the HDMI ports are capable of 4K@60Hz

 

[boju]

also the TV reports all the HDMI ports are capable of 4K@60Hz

So does my TV, 3 Hdmi ports supporting 4k 60Hz but only Hdmi 1 supports Hdr.

Well, he's got the same TV as you and managed it. Perhaps your TV needs an update? Have you updated it at all?

 

[Stackimaginable]

So does my TV, 3 Hdmi ports supporting 4k 60Hz but only Hdmi 1 supports Hdr.

Well, he's got the same TV as you and managed it. Perhaps your TV needs an update? Have you updated it at all?

Yes it's fully up to date. I'm going to try swapping out the current cable with the one that came in the box in the morning, it's currently in use for something else, that should hopefully rule out the cable as the issue.

 

[xLGxHuckleberry]

I had a couple lg 4k that has the same issues. My first was regular 4k 6500(no longer have) the second 4k hdr 8500. Both I had the hdmi 1 issue, on the 6500 my cable box would only play sound through hdmi on 1, but picture played on all 3 ports. I had my PC and xbox x on the 8500, the PC played hdr games on all three hdmi ports but the xbox x would only play hdr on port 1. Dont know why for any of it but definitely frustrating. I asked as many questions as I could to support but no real answers.

 

[xLGxHuckleberry]

I think it has to do with the hdr format.

 

[Stackimaginable]

So thanks for all your help guys. As it turns out, 4K @60Hz with HDR only works on HDMI 2 on my TV, which is a change from it usually being 1