xp wont shut down

[gwyn]

hi Guy's
when I go to turn off this pc im cleaning up for someone
it just wont switch off.
I go to start then turn off and it just goes back to normal as if I had'nt tryed to turn it off. It does the same when I press on restart.
its a Tiny machine with a p4 1.7 and 512 of rAM
any ideas
thanks

 

[bjpatrick]

Update and run the anti-virus. If that does not work the slap in the Windows CD and try a repair. If that does not work then back up your files and reformat.

 

[gwyn]

thanks I will give it a try

 

[gwyn]

I was just talking with the owner of the pc and she said someone had to reinstall xp last year due to the same problem.
Could this be hardware related?

 

[gwyn]

finally downloaded a new winxp update on dailup and it seems to have solved the problem
thanks alot for your halp guy's