[SOLVED] ZOTAC RTX 2080 SUPER issues

[Justandrelee]

Dear all,

I am out of my wits with this card,

I've RMA-ed the card, now with the new one but I'm still having the issue whereby all my games such as CS:GO are still at non playable framerates.
Somehow or rather, the GPU works fine under gpu benchmarks but I have done all I can with reinstalling windows 10 (Clean install) and updating my bios but it's still laggy.
Tested GPU benchmarks on Firestrike and others, 300fps thereabouts.

Things to note:
Monitor is connected to the GPU.
Both MSI afterburner and the zotac firestorm software is showing 300mhz gpu clock and 405mhz at memory clock.


Should there be anything else I should do?


Specs:
CPU: i7 8700k
Motherboard: Gigabyte Z370 Gaming 7 Aorus (v. F14 installed)
Ram: 4x 8GB Corsair Vengeance 3200mhz
SSD/HDD: ADATA XPG8200 PRO 1TB, SANDISK SSD PLUS 1TB, WD BLACK 4TB 7200RPM
GPU: RTX 2080 Super by Zotac (latest driver)
PSU: Corsair RM1000X
Chassis: LIAN LI PC-O11 DYNAMIC
OS: Windows 10 home (build 1903)

 

[Darkbreeze]

Ok, so you are on the latest BIOS version for the motherboard, yes? Good. Now try this. It can't hurt to try and OFTEN after updating the BIOS there are changes that WON'T take effect in some cases until the hardware tables are fully reset by doing a hard reset.

BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes, press the power button on the case for 30 seconds. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.



Also, I see you have the latest driver version, BUT, have you tried using the DDU to do a clean install of the Nvidia drivers? Having the latest drivers or any particular driver version is OFTEN not good enough. Also, using the clean install option within the Nvidia installer is also often NOT good enough. Sometimes there are registry settings that just don't get changed without a complete removal of all related software and settings and complete fresh installation of it.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

I would also make SURE, by installing them if you don't specifically know that you already have done so, that you have THESE specific drivers installed for your motherboard. It is recommended that you install them ALL. Don't skip one because you think it may not be relevant. Any driver can affect ALL other drivers, and often a driver is updated BECAUSE it is having an effect or creating a problem, with other drivers or hardware.

Killer LAN:
https://download.gigabyte.com/FileList/Driver/mb_driver_lan_killer_2.0.1125.zip

Intel LAN:
https://download.gigabyte.com/FileList/Driver/mb_driver_lan_intel_23.5.zip

Yes, install BOTH of those, even if you only use one or the other.

Realtek audio driver:
https://download.gigabyte.com/FileList/Driver/mb_driver_audio_realtek_8586.zip

Creative Blaster X:
https://download.gigabyte.com/FileList/Driver/mb_driver_audio_creativesb720_2.0.0.17.zip

ASMedia USB 3.1 driver:
https://download.gigabyte.com/FileList/Driver/mb_driver_usb31_asm_300series.zip

Intel Z370 chipset drivers:
https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=125903


And make sure you're motherboard IS on the latest BIOS version which is version F14 released in August.

 

[Justandrelee]

Ok, so you are on the latest BIOS version for the motherboard, yes? Good. Now try this. It can't hurt to try and OFTEN after updating the BIOS there are changes that WON'T take effect in some cases until the hardware tables are fully reset by doing a hard reset.

BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes, press the power button on the case for 30 seconds. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.



Also, I see you have the latest driver version, BUT, have you tried using the DDU to do a clean install of the Nvidia drivers? Having the latest drivers or any particular driver version is OFTEN not good enough. Also, using the clean install option within the Nvidia installer is also often NOT good enough. Sometimes there are registry settings that just don't get changed without a complete removal of all related software and settings and complete fresh installation of it.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

I would also make SURE, by installing them if you don't specifically know that you already have done so, that you have THESE specific drivers installed for your motherboard. It is recommended that you install them ALL. Don't skip one because you think it may not be relevant. Any driver can affect ALL other drivers, and often a driver is updated BECAUSE it is having an effect or creating a problem, with other drivers or hardware.

Killer LAN:
https://download.gigabyte.com/FileList/Driver/mb_driver_lan_killer_2.0.1125.zip

Intel LAN:
https://download.gigabyte.com/FileList/Driver/mb_driver_lan_intel_23.5.zip

Yes, install BOTH of those, even if you only use one or the other.

Realtek audio driver:
https://download.gigabyte.com/FileList/Driver/mb_driver_audio_realtek_8586.zip

Creative Blaster X:
https://download.gigabyte.com/FileList/Driver/mb_driver_audio_creativesb720_2.0.0.17.zip

ASMedia USB 3.1 driver:
https://download.gigabyte.com/FileList/Driver/mb_driver_usb31_asm_300series.zip

Intel Z370 chipset drivers:
https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=125903


And make sure you're motherboard IS on the latest BIOS version which is version F14 released in August.

Thanks so much for the kind reply, will try this out and see how it goes from there.

 

[Darkbreeze]

Cool man.

 

[Justandrelee]

All solved, it was a definite Nvidia driver issue whereby the old driver stuck on and didn't want to be uninstalled thus causing the confusion between the new drivers and the old ! Hope this helps anyone that encounters this in the future

 

[Darkbreeze]

Cool man. Hope it is still solved since your PM.

 

[Darkbreeze]

As per your PM, if the problem only happens when you install that drive, then I'd return it for a replacement or refund. What is the model of the drive that is causing the problem?