Question “Network cable unplugged” after installing a PCIe network card

[Fireflasher361]

Hello, I just installed a network card into the PCIE 1x slot on my motherboard, which was supposed to be plug and play, and when I try to connect my CAT6A ethernet cable to it, it just reads “Network cable unplugged” under the new Ethernet option under network connections in Win 10. I was using this cable in the ethernet port on my motherboard and it was working fine so it’s not the cable. It clicked when I slid it in as well and I have refastened it several times to rule that out. I did try uninstalling the Realtek driver thru the device manager and also removing it using the realtek software but neither had any difference in results.

This is the card I installed for reference:

Amazon.com

And this is my motherboard:

TUF GAMING X570-PLUS (WI-FI)｜Motherboards｜ASUS USA

ASUS TUF Gaming motherboards distill essential elements of the latest Intel® platform and combine them with game-ready features and proven durability. Engineered with military-grade components, an upgraded power solution and a comprehensive set of cooling options, each ASUS TUF Gaming...

www.asus.com

If there’s any other info I can provide I’m happy to.

 

[boju]

Shouldn't be this difficult and suspect it is faulty. Did the card come in a static bag and was taped closed?

Does the system detect something in pcie 1x slot? Carefully check inside the network port for anything abnormal.