@audio1484:
I believe I have the answer to your problem.
In fact, it was stated in MrLinux's post -- which I think you may have missed (it was only 1 or 2 lines, and in gray, immediately following your initial post).
However, please carefully read *everything* below **before** doing any of it!
First off, @TNSSEEguy:
I have included the response to your issue in a separate post after this.
Please DO NOT follow the instructions in this post; it is a very different issue!
Thanks,
silentashes
@audio1484:
Please understand:
Unfortunately, it takes a long time to type out and read instructions (with all of their associated warnings and caveats), compared to the 5-12 minutes it should actually take to perform these instructions (once read and understood).
Tech support is a tricky business, and good communication is the key.
This is coming from one who has 3+ years providing professional I.T. support -- there's a lot to communicate, and since language is imperfect, it sometimes takes many times longer to talk about it (particularly reading and typing!) than it would to actually do it.
Please, I realize this is a long set of warnings and info, but I stress that it is extremely important to read and understand first.
It should take no longer than 15 minutes, max, to actually do these steps.
(The only exception may be when once you reboot, and then select the Safe Mode option:
- your computer might take a while to boot into Safe Mode. It's fine to walk away for a while and come back to check whether it's finished booting.)
*** THE FIRST SET OF INSTRUCTIONS ARE ONLY FOR @AUDIO1484'S SPECIFIC SITUATION.***
*** @TNSSEEguy (and anyone else): I HAVE POSTED A SECOND SET OF INFORMATION FOR @TNSSEEguy's *specific* SITUATION, WHICH IS **VERY DIFFERENT.**
PLEASE DO *NOT* FOLLOW THE BELOW INSTRUCTIONS FOR "TAKING OWNERSHIP" OF FILES WITHOUT FIRST CONSULTING A QUALIFIED I.T. TECHNICIAN. ***
***********************
*** @audio1484: FOLLOW THESE INSTRUCTIONS FOR "TAKING OWNERSHIP" OF FILES AT YOUR OWN RISK. ***
****** DO NOT **EVER** DO THIS TO YOUR C:\ DRIVE OR ANY SYSTEM-CRITICAL FILES.
ONLY PERFORM THIS OPERATION ON PERSONAL, NON-SYSTEM RELATED FILES (I.e., only Take Ownership of files such as JPEG's, Word documents, etc).
(Your D:\ drive as a whole *might* fall under this category, but I suggest that you perform the operation on individual folders and files instead, rather than an entire drive.)******
If you have any doubts, I recommend:
1. creating a "New Folder" inside your D: drive, then
2. dragging and dropping each specific file which gave the "Access Denied" error into that folder (or hold down the Ctrl key to select multiple items to drag and drop), and finally
3. Taking Ownership of that specific folder, before
4. moving the files back to their original location.
This will avoid the possibility of causing further problems to your system.
Bear in mind that your D: drive may have Hidden, system-critical files on it which are not visible.
You can go ahead and perform the above steps before booting your PC into Safe Mode.
----> MICROSOFT WINDOWS REQUIRES ACCESS VIA A SPECIAL "SYSTEM" ACCOUNT TO ITS BOOT-UP FILES.
----> IF YOU "TAKE OWNERSHIP" OF THESE FILES (or on your entire C:\ drive, or any other system-critical files -- which are usually hidden but can still be modified if you Take Ownership of their parent folder), YOUR COMPUTER ***MAY NOT BOOT.***
ONLY DO THIS ON YOUR PERSONAL FILES, AND BE EXTREMELY CAREFUL THAT NO SYSTEM-RELATED FILES ARE CONTAINED WITHIN WHEN DOING THIS ON AN ENTIRE FOLDER.
YOU HAVE BEEN WARNED.
***********************
@audio1484:
Firstly, thanks for reading the above info -- you will probably crash your computer if you did *not* read it (and then did something foolish like Taking Ownership on your entire C: drive).
Secondly: Since you are running XP Home Edition, you will need to boot up in Safe Mode to take ownership.
Furthermore, do NOT log on under your own account, but instead under the built-in Administrator account.
---> I noticed that you said you are logged in under the "Admin" account.
If by this, you mean that your account is called "Admin," or that your account has Admin access, please note:
* While other accounts (such as your Admin acct) may have administrative access, there is only *one* built-in system account with the full username of "Administrator." *
* This "Administrator" account is pre-built into Windows by default. It cannot be deleted.
* It is not normally available in XP Home, and can only be accessed by booting up in Safe Mode. *
* To do so -- which will then allow you to take ownership of your files -- follow the instructions at the two links below, after reading all of this post first. *
NB: Please be sure to read ALL relevant instructions in both links.
- In the 1st link, there's a lot of *non-relevant* info. Please only follow the section: "How to restart in Safe mode or in Safe mode with networking support"
--> **Do not** use the next section in that 1st link, "How to remove unsigned drivers"
- In the 2nd link, you should read *all* of the information.
1. This link will tell you how to boot up into Safe Mode (among many other things):
http://support.microsoft.com/kb/316434
2. This link will tell you how to take ownership of your individual files on the D:\ drive once you have booted into Safe Mode:
http://support.microsoft.com/kb/308421
NB: After you have read the relevant section on how to boot into Safe Mode (using Advanced Clean-Boot Troubleshooting):
- Though it says to use the F8 key to boot into Safe Mode, I suggest that you start tapping the F8 key every 1-2 seconds while your computer is rebooting.
-- There may not be an obvious prompt for Safe Mode or Advanced Boot options, and there is only a particular time frame where you can hit F8.
--- If you miss that time frame, your computer will simply boot up normally, and you will have to shut down, and start over again.
NB: When you have finished reading (and saving in a Notepad or Word file) this post, plus the Microsoft instructions from the above links, and you are ready to reboot into Safe Mode:
- A lot of your software will not work in Safe Mode, so don't be surprised if you start seeing other errors *while in Safe Mode* (this is because Safe Mode disables most non-critical system components, so that you can troubleshoot or fix your system if those components are causing problems -- it also means much of your software won't work while in Safe Mode -- but don't worry, it'll work fine again once you reboot normally. We're just troubleshooting here, which temporarily requires Safe Mode.).
- **Do not** use the "Safe Mode with Command Prompt" option. This will take away your desktop, giving you just a Command Prompt instead (until you reboot normally), which you likely do not want.
- **Only** use either the regular "Safe Mode" or the "Safe Mode with Network Support" option.
NB: I highly suggest you copy and paste these instructions, along with the relevant information from each above link, into Notepad or Word, and safe it as a file on your desktop.
-- This is because, once you boot into Safe Mode (even with Network Support), you will most likely *not* have internet access -- until you reboot again normally.
*** LAST WARNING - IMPORTANT: ***
When you have booted into Safe Mode, and are ready to Take Ownership of the files:
-- You will need to highlight the name of the User or Group to give ownership to.
*** DO NOT select the user "Administrator" as the Owner. You will be the using the Administrator account while in Safe Mode, but after you reboot normally, you will be using your regular account instead. (Yes, your regular account does have Administrative Access, but this is not the same thing.) ***
**** Instead: If the option is there, give ownership to the "Administrators" group (plural). (The distinction between the user vs the group is only visible by the "s" on the end, and a small icon of 2 persons instead of 1.)
---> By giving ownership to the Adminstrators group, you are allowing access to anyone who is a member of that group "Administrators" -- including your regular account, which has Admin access. *****
NB: If you decide to take ownership of an entire folder, *be sure* to check the box labeled "Replace owner on subcontainers and objects" -- this way each file within the folder, and each subfolder, will also have its ownership changed.
All right. Now that you've read all of that (and the relevant links), please let us know if it resolves the issue!! (or not)
OR let us know if you have read this all carefully and need something clarified.
If it *doesn't* work, please answer these three questions:
1) Were you unable to follow any part of the instructions for any reason? Please be specific!
2) When was the last time that you *were* able to access these files?
3) What has changed since then? (E.g., new software installed, changes made to the partition, changes made to Windows...?)
Thank you for reading, and I hope this helps!
Unfortunately, it takes a long time to type out instructions (with all of their associated warnings and caveats), compared to the 5-12 minutes it should actually to perform these instructions, once read and understood.
Tech support is a tricky business, and good communication is the key.
Thanks again for making worthwhile the time I spent typing these instructions up!
Regards,
silentashes