https://www.asrock.com/mb/intel/h310cm-hdvm.2/index.asp#SpecificationIf M2_1 is occupied by a SATA-type M.2 device, SATA3_3 will be disabled.
I don't think there's M.2 drive(s) installed, because when I checked the status for each sata port, it returns n/a.Do you have any M.2 drives installed?
If yes, then connect SU650 to a different sata port.
Also make sure, sata controller is set to AHCI mode in BIOS (not Intel RST with Optane).
https://www.asrock.com/mb/intel/h310cm-hdvm.2/index.asp#Specification
View: https://imgur.com/a/JS4aamnCan you show a photo of your system with side panel removed?
(upload to imgur.com and post link)
Did you check SATA controller mode settings in BIOS?
I've tried changing the connections to another cable and tried to make sure the cables connected but to no avail.Check connections - both ends of data and power cables.
Looks like sata data cable might not be fully inserted in the drive.
Note - to connect /disconnect a drive, pc has to be turned off.
You may also want to disable
SATA aggressive link power management andfast boot too.Are you using a modular PSU?
Note - you can use only original PSU cables from a modular PSU.
Using wrong/incompatible cables can damage/kill components connected.
Some backstory for this problem:I've tried changing the connections to another cable and tried to make sure the cables connected but to no avail.
It still returns N/A in the Storage Configuration.
Even if it's brand new? It just arrived this morning?If everything is connected properly and you're using original cables from your PSU, then
your SSD is dead.
What model PSU are you using?my computer crashed and got shutdown before the percentage on the blue screen got completed to 100%.
It made the old one dead, with volume information wiped and can't be detected nor formatted (in another computer).
View: https://imgur.com/a/CNPmhVdWhat model PSU are you using?
Can you show info label printed on PSU?
Your PSU might be killing the drives (or you're using wrong modular cables and that is killing your drives).