[SOLVED] After sleep, unable to boot.

[MetaNerd3ooo]

Hello, not sure if this is best under Windows 10 or under Hardware, but I am running Windows 10 on a three year old PC that I built myself. I included my parts list below, the primary drive is the M.2 NVME SSD. Normally I shutdown my computer when I'm done for the day, but last Saturday I hit sleep instead. When I tried to turn it on in the morning, I am now unable to boot to windows. It pops up the AORUS loading screen, goes to black where it shows two lines on the screen for about 10 seconds, then it goes straight to the BIOS.

PCPartPicker Part List

Type​	Item​
CPU​	Intel Core i7-9700K 3.6 GHz 8-Core Processor​
CPU Cooler​	be quiet! Dark Rock 4 CPU Cooler​
Motherboard​	Gigabyte Z390 AORUS PRO WIFI ATX LGA1151 Motherboard​
Memory​	Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory​
Storage​	Samsung 970 Evo 500 GB M.2-2280 NVME Solid State Drive​
Storage​	Seagate Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive​
Video Card​	EVGA GeForce RTX 2080 8 GB XC ULTRA GAMING Video Card​
Case​	NZXT H700i ATX Mid Tower Case​
Power Supply​	EVGA G2 1000 W 80+ Gold Certified Fully Modular ATX Power Supply​
Operating System​	Microsoft Windows 10 Home OEM 64-bit​

| Generated by PCPartPicker 2021-11-05 16:51 EDT-0400 |

On to my attempted fixes so far. I poked through the BIOS making sure all the settings were where they should be. I updated the BIOS about half a year ago and have been able to successfully sleep and reboot since then with no issues. I double checked the listed boot order, that looked fine.

Then I made a windows 10 install/recovery USB. First thing I try is the Startup Repair, which states

Startup Repair couldn't repair your PC. Press "Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.

Advanced options just takes me back to the same screen, where I try a System Restore. There is only 1 restore point available, from 10/28/2021 (two days before the issue). This should fix the issue, right? No. Run it and I get the following message:

System Restore did not complete successfully. Your computer's system files and settings were not changed. Details: An unspecified error occurred during System Restore (0x80071a91)

I've tried looking up that error code, but almost every thread on it is talking about an error during Windows Update and their fixes require the system to already be running. Based on one of the articles I've tried doing a SFC scan by using the USB to pull up a command prompt, navigating to C:\, and typing sfc/scannow. Doing so generates this message:

Beginning system scan. This process will take some time.
Beginning verification phase of system scan. Verification 100% complete.
Windows Resource Protection could not perform the requested operation.

So I figure screw it, I'll just give up on my data, and install a fresh copy of windows. So I try that, which gives me this error code:

We couldn't install Windows in the location you chose. Please check your media drive. Here's more info about what happened: 0x80300024.

Hmm. Did some research, tried this guide. Step 1 - disconnected the extra SSD and HDDs. No change. Step 2 - I've tried several different USB ports both on the front and back of the PC. Step 3 - Already double checked the boot order. Step 4 - Formatted the drive. Step 5 wants me to replace the drive. The NVME SSD is inconveniently located under the GPU, so for now I took my extra SSD, hooked it back up, moved it to the top of the boot order, formatted it, and tried installing a fresh copy of windows there. Same error as above, 0x80300024.

Next up I'm going to take out the NVME SSD, but I'm reaching the end of my troubleshooting knowhow here and the the help articles have been mostly useless so far. Can I get some more help here?

 

[Colif]

could be a long shot but maybe try another usb installer. it might be the problem.

perhaps boot from a ubuntu live usb and see if it can see the nvme, at least one way to confirm it works.
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

did you try step 6 of the appuals article? most articles on this problem mention the 1st 5 steps.

sfc doesn't really run well outside windows

you can use this to save info off C:

• on screen after languages, choose repair this pc, not install.
  
• choose troubleshoot
  
• choose advanced
  
• choose command prompt
  
• type notepad and press enter
  
• in notepad, select file>open
  
• Use file explorer to copy any files you need to save to USB or hdd
  

 

[HeyPickles]

Check your hardware seating and cables. Then remove all drives (including NVME) and try formatting a single drive that's known good.

could be a long shot but maybe try another usb installer. it might be the problem.

Also, Colif brings up a good point. There may be an issue with the USB copying over the files. So a secondary recovery USB may help.

 

[Colif]

i can find other people with same board getting it to wake after sleep but a lot of them are on linux

Have you unplugged it since it started? https://forums.tomshardware.com/thr...-from-sleep-or-boot-unless-unplugged.3471862/

If I put my computer to sleep, my computer has a chance to either start back up properly or the RGB on my ram would turn on as well as the RGB on keyboard and mouse, however the fans in the computer will not start. However, once I pull out the power cable for about 1 minute, the computer starts out just fine as if it were waking up from sleep.

replacing cmos battery might help

 

[MetaNerd3ooo]

i can find other people with same board getting it to wake after sleep but a lot of them are on linux

Have you unplugged it since it started? https://forums.tomshardware.com/thr...-from-sleep-or-boot-unless-unplugged.3471862/



replacing cmos battery might help

I have indeed tried unplugging it, and removing the cmos battery for about 1 minute.

could be a long shot but maybe try another usb installer. it might be the problem.

perhaps boot from a ubuntu live usb and see if it can see the nvme, at least one way to confirm it works.
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

did you try step 6 of the appuals article? most articles on this problem mention the 1st 5 steps.

sfc doesn't really run well outside windows

you can use this to save info off C:

• on screen after languages, choose repair this pc, not install.
• choose troubleshoot
• choose advanced
• choose command prompt
• type notepad and press enter
• in notepad, select file>open
• Use file explorer to copy any files you need to save to USB or hdd

Step 6 from the appuals article: Used DiskPart to try cleaning the NVME drive, got this message:

DiskPart has encountered an error: Data error (cyclic redundancy check).
See the System Event Log for more information.

 

[Colif]

I think the nvme is the problem

According to Microsoft, Data Error Cyclic Redundancy Check, known as CRC error, indicates the operating system has found a drive with bad sectors or some intermittent problem on your storage devices.

running chkdsk c: /f on ssd could fix that.

it seems some nvme have problems waking from sleep, its not just Samsung. one of the fixes for Samsung is to update the nvme drivers but thats no help if its not showing in windows.

 

[MetaNerd3ooo]

could be a long shot but maybe try another usb installer. it might be the problem.

perhaps boot from a ubuntu live usb and see if it can see the nvme, at least one way to confirm it works.
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

I made a ubuntu boot USB per those instructions, and when I plug that in I can boot to that fine, but I really don't know my way around it well enough to accomplish much of value there.

I think the nvme is the problem

According to Microsoft, Data Error Cyclic Redundancy Check, known as CRC error, indicates the operating system has found a drive with bad sectors or some intermittent problem on your storage devices.

running chkdsk c: /f on ssd could fix that.

it seems some nvme have problems waking from sleep, its not just Samsung. one of the fixes for Samsung is to update the nvme drivers but thats no help if its not showing in windows.

When I try to use chkdsk c:/f, I get the following message.

The type of the file system is NTFS.
Windows cannot run disk checking on this volume because it is write protected.

I tried running just chkdsk c: without the /f, which gave me this:

Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure...
953344 file records processed.
File verification completed.
Phase duration (File record verification): 3.74 seconds.
9112 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (bad file record checking): 0.42 milliseconds.

Stage 2: Examining file name linkage ...
418 reparse records processed.
Index entry LockScreen___3840_2160_notdimmed.jpg in index $I30 of file 625 is incorrect.
Index entry LOCKSC~1.JPG in index $I30 of file 625 is incorrect.
Error detected in index $I30 for file 2AA2.
Error detected in index $I30 for file 2AA2.
Index entry FontCache-FontSet-S-1-5-18.dat in index $I30 of file 20D93 is incorrect.
Index entry FontCache-S-1-5-18.dat in index $I30 of file 20D93 is incorrect.
Index entry FONTCA~1.DAT in index $I30 of file 20D93 is incorrect.
Index entry FONTCA~2.DAT in index $I30 of file 20D93 is incorrect.
Index entry SC3C18~1.ETL in index $I30 of file 21337 is incorrect.
Index entry ScreenOnPowerStudyTraceSession-2021-10-29-00-26-54.etl in index $I30 of file 21337 is incorrect.
1292960 index entries processed.
Index verification completed.
Phase duration (Index verification): 13.68 seconds.

Errors found. CHKDSK cannot continue in read-only mode.
Failed to transfer logged messages to the event log with status 6.

It seems to me that for some reason the drive is in read only mode? I thought maybe I could be clever and clear that with diskpart. I followed a guide somewhere to do this:

diskpart
list disk
select disk 0
attributes disk clear readonly

But, this just gave me the message

DiskPart failed to clear disk attributes.

So it seems that perhaps my drive is still alive in there somewhere, but that it is readonly for some reason? Thought I could narrow it down to volume, so I used list volume. Volumes 0 and 1 are both NTFS, Volume 2 is FAT32. Volume 0 is 418 GB, Volume 1 is 499 MB, and Volume 2 is 100 MB. I tried selecting each volume and using "attibutes volume". Volume 0 said Read-only was No, but when I tried that on volumes 1 and 2 I got this message:

Virtual Disk Service error:
The object is not found.

I don't know what that means, but I'm erring on the side of over describing things at this point.

 

[Colif]

I don't know Ubuntu myself, I should play with it in Windows environment for linux

Using NVMe Command Line Tools to Check NVMe Flash Health

In this blog post, Peter Zaitsev looks at the types of NVME flash health information you can get from using the NVME command line tools.

www.percona.com

Volume 0 = Windows (based on size)
Volume 1 = Boot partition (since its Fat32 and 500mb)
Volume 2 = reserved partition

You get the read only mode errors cause you tried to run it on c.

If you try to run chkdsk on C drive while windows is running off it, you get 2 paragraphs pop up, one asks if you want to unmount C which is probably a bad idea, since its running windows, and the other paragraph asks if you want to run chkdsk at startup, which is what you agree to and restart PC to let it run.

I would have thought it work if you booting off the USB drive though.

probably just as well the attributes thing didn't work on other 2 partitions. Not that it can hurt if windows isn't working.

lets see if we can get into safe mode
Here is another way to try to get to Safe Mode.

Boot to the Command Prompt of your boot disk (see methods to create below). Enter these BOLD commands and press ENTER after each.

(Note the colon after C with no space; then the spaces which are important - one after T before / & T before { & } before B & Y before L)

C:

BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY

EXIT

You are back to the boot screen -> Shutdown the computer.

Boot back up and "immediately" start tapping F8 (That means power button - then F8).

Hopefully that should get you into Safe Mode.

--------------------------------------------------------------------------------------

To reverse that you can use the same steps and type these (again note spaces)

C:

BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY STANDARD

Restart but F8 will not work now.

if you can get into safe mode, run chkdsk again.

 

[MetaNerd3ooo]

I followed what you said and put in these commands:

C:
BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY
EXIT

It said The operation completed successfully. But despite trying it various different ways, I have not been able to boot in safe mode.

 

[MetaNerd3ooo]

I just physically removed the NVME drive. Once I did that, the windows install process allowed me to proceed on the backup SSD.

I just ordered a replacement NVME drive that I will use as my new primary drive, should get here Wednesday, but I would still like to recover the old drive if possible. I have another M2 slot on my mobo, so if it's possible to use it if I can figure out this read-only business. By the way Colif, I appreciate all your help.