[citation][nom]deanjo[/nom]After supporting Mac/Win/*nix systems for over a quarter century I can safely attest to the average Mac user actually has a much higher level of tech savvy then the average Windows user.[/citation]
I'd have to concur.. The average pc user is, unfortunately, an idiot. This, obviously, doesn't include enthusiasts people. I'm referring to the "walks into wal-mart and picks up an E-Machine/basic hp laptop/Orders a bottom of the barrel Dell desktop/laptop online kinda person. They consistantly destroy their system through various methods of abuse.. I can't tell you how often a friend or colleague asks for my help, and what I end up doing could have been prevented by simple, ordiary tasks that can be automated most of the time. And I've never had to deal with anything like that from a Mac. Which isn't to say it doesn't happen.. But statistically speaking.. I should have seen many, many by now.
In my opinion, based on what I have seen in myself, and others around me, is that most of the time, people just plan and simple treat "expensive" things, and/or things that they built/made themselves, better than cheaper products, like the aforementioned products above. Which would also seem to explain why I don't see alot of "older" computers of that nature, as they are usually driven 20ft into the ground within the first 12-18 months.. Which would would be an extremely short life for a MacBook, for example.
Simply stated.. If you pay an "arm and a leg" for something, chances are, you're gonna baby that thing.. And that's what I always see, on average. Of course, once again.. Just my experience and opinion.
And on topic.. I am glad they are handling this issue the way they are. Could have been a little more PR friendly about it though.. :/