Question Audio and Video are in slow motion when using headset as audio output ?

[GabrielAbarca]

I did a fresh install of Windows 10 because I wanted to format my SSD and HDD. Whenever I set my headset as the audio output now, audio and video suddenly turn slow motion. The computer itself continues to work normally, just the sound gets obnoxiously slow and choppy. If I'm playing a video on youtube, it also turns slow motion. If I change the audio output on Windows to realtek it immediately works normally, but no sound on the usb headset. I tried a non usb headphone and it works fine. Connecting to Alexa through bluetooth also works.

The headset, Edifier G2 II, worked perfectly before resetting Windows. I've also tested it on my laptop, and it still works fine there.

I've tried:

- Reinstalling realtek drivers (from the motherboard website)
- Uninstalling the headset drivers from device manager and downloading them again
- Updating headset drivers through device manager (it didn't find a newer version)
- Installing the headset drivers from the manufacturer's website

Any ideas?

 

[Aeacus]

3 things to try/do:
1. Try different USB port.
2. Use different, known to work headset.
3. Contact Edifier and troubleshoot the issue with them (since after all, they made the headset and can assist you with it the best).